Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,038 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Could do with extra person on desk at times gor both taking and handing keys back”

Helpful Report

(Premium Meet And Greet) - Posted 2 years ago

“I’m not really impressed to be honest as in the past when used meet and greet when you came back to pick up your car it was all ready for you now you are pointed in the direction of a car park I mentioned this to the woman on reception on 23rd June at 2.30pm from the flight from Palma who says it has always been like this! This is clearly not true I would have just as well parked in a nearby car park as this is not the service it used to be despite this woman’s cheekiness I would really appreciate a response”

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(Premium Meet And Greet) - Posted 2 years ago

“When we arrived and parked we tried to get a bus to the terminal. All phones in the bys stops were broken so we all had to walk. When we got to the terminal we complained to the bus driver who was waiting. He just said oh are they when we told him about the broken phones. When we returned fro holiday early morning a bus was at the terminal but was in total darkness and no driver to be seen”

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(Long Stay) - Posted 2 years ago

“Always easy to book parking. Staff helpful when dealing with problems such as delayed /cancelled flights which affect prepaid parking.”

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(Short Stay 2) - Posted 2 years ago

“Great facilities, retail opportunities and places to eat. Only downside was the parking in long stay which I had pre-booked. Really struggled to find a parking space.”

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(Long Stay) - Posted 2 years ago

“Meet and Greet takes all the stress out of departure and arrival parking and collection of your vehicle especially with luggage.”

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(Premium Meet And Greet) - Posted 2 years ago

“I use the airport frequently for work travel and it is always fine. Security in particular is often very busy but the staff are incredibly swift and - on the whole - polite and friendly. On my last trip, however, my flight was delayed due to a couple of issues where staff did not know what to do. Firstly, when at the gate, the computer system for checking boarding cards did not work and the staff took a long time to organise what to do before deciding to manually check them. Following that, the pilot could not take off because the same staff were not able to provide necessary paperwork. On return into Newcastle at the end of my working week, we could not disembark the aircraft for a considerable period of time because nobody from the airport came to meet the aircraft, despite the fact we were not early to land; in fact we were very slightly later than planned due to a minor delay at Exeter caused by the Red Arrows landing there. I often leave my car in the long stay carpark when I go off to work - this works really well for me on the whole. However, there are a couple of points I would like to make more generally about my parking experience. I don't expect there is anything you can do about them, but I do want to make you aware. Firstly, it is often quite difficult to find a parking space even though I always book in advance and that can be quite stressful. Secondly, signage on the car parks is not great and it is not always easy to navigate back to the car, especially if returning during the hours of darkness. In addition to the previous point, if you do go down the wrong parking area, there are no pedestrian paths between the car parks so you have to walk all the way back round. Finally, the pedestrian routes from the car park to the terminal building is not good at all; much of it is bumpy or on a lilt which makes it difficult to navigate when pulling a case. Also, there are quite a few areas where the path just runs out. It would also be improved if more marked crossing areas giving priority to pedestrians over on coming traffic would make it safer and easier to use.”

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(Long Stay) - Posted 2 years ago

“An efficient, easy process that worked out fine using the Long Stay car park, but airport parking remains an expensive additional holiday cost.”

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(Long Stay) - Posted 2 years ago

“Good safe carpark, close to the airport.”

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(Long Stay) - Posted 2 years ago

“Very good service and convenient way of getting to the check in.The only negative is the price which to me is far too expensive.”

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(Premium Meet And Greet) - Posted 2 years ago

“never used yet”

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(Premium Meet And Greet) - Posted 2 years ago

“It's great you provide a bus for the long stay car park to get you to the terminal”

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(Long Stay) - Posted 2 years ago

“Short stay 1; very efficient”

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(Short Stay 1) - Posted 2 years ago

“superb service easy access and exit very friendly staff quick book in process will be using again in sept”

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(Premium Meet And Greet) - Posted 2 years ago

“Easy advanced payment and quick exit with no added validation. Great will use again”

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(Short Stay 2) - Posted 2 years ago

“As always had a great experience.”

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(Premium Meet And Greet) - Posted 2 years ago

“Good parking available easy access”

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(Long Stay) - Posted 2 years ago

“Parking facility was very quick and very professional would highly recommend”

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(Premium Meet And Greet) - Posted 2 years ago

“Everything worked well and choice of soaces”

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(Short Stay 1) - Posted 2 years ago

“Great airport serving the North East👍”

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(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 26,038 reviews