Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,981 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 26,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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“I have used the meet and greet many times and it has been flawless. The long stay areas are also good and in some areas not too far away from the terminal buildings, there is also a bus which I have not used. Short stay is a bind, too expensive, which leads to anxious timing considerations when dropping off and in particular picking up. Even being picked up by a taxi requires a text to say one has arrived to try and allieviate paying an expensive charge to leave car park.”

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(Premium Meet And Greet) - Posted 2 years ago

“Great service so simple and straightforward. No complaints and would recommend”

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(Long Stay) - Posted 2 years ago

“Excellent service and communication”

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(Long Stay) - Posted 2 years ago

“We always choose Newcastle Airport if possible. Very reasonable rates if booked early but moreover it is the excellent service we have always received that keeps us going back. Twice on arrival after long flights we had car trouble and the guys in the on site customer service office were absolutely brilliant helping us getting the car started and getting home. Very helpful, couldn't do enough.”

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(Long Stay) - Posted 2 years ago

“Too many of the areas of the long stay car park were closed off making it diffucult in the dark to quickly find a space.”

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(Long Stay) - Posted 2 years ago

“We try to fly from Newcastle Airport when we travel as it is an easy location to reach. The airport parking is reasonable and the staff are very helpful.”

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(Short Stay 1) - Posted 2 years ago

“Easy to use and close to terminal Could do with more electric charging points . Also , why do we a ticket to depart when number plate recognition is used. Think about key safe to save passengers having to take car key on holiday”

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(Short Stay 1) - Posted 2 years ago

“Always a pleasure to use the premium meet and greet facility due in no small way to their people who are willing to go above and beyond to assist. 1st class and friendly approach from the remote call centre to the staff operating the facilty they are all a credit to this facility.”

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(Premium Meet And Greet) - Posted 2 years ago

“Premium Meet and Greet is clean, friendly, efficient and a must if you are travelling in the Winter months. Avoids getting cold and wet waiting for buses or walking.”

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(Premium Meet And Greet) - Posted 2 years ago

“Convenient, easy to get to and from the airport. Reasonably priced and very easy to book on line. Friendly staff.”

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(Premium Meet And Greet) - Posted 2 years ago

“Great service”

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(Premium Meet And Greet) - Posted 2 years ago

“No issues came on site parked car bus was there at stop perfect timing then when left drove to barrier used ticket”

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(Long Stay) - Posted 2 years ago

“First time I have used Short Stay 1. Will used it now always, short walk to Terminal... ticket , no hassle.”

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(Short Stay 1) - Posted 2 years ago

“Airport was excellent but priority parking next to terminal(near walkway) was off-putting when we arrived a car had been broken into & taped up 'police aware' . Cameras should be more visible!”

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(Premium Fast Track) - Posted 2 years ago

“The system and service are very good but the prices are now very expensive.”

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(Premium Fast Track) - Posted 2 years ago

“Always use this service. Never had any ironed even when delayed past our arrival time. Courtesy bus service really handy in bad weather. Would appreciate more discount codes for being a regular customer!”

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(Long Stay) - Posted 2 years ago

“Good experience”

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(Short Stay 1) - Posted 2 years ago

“Fair overall experience. Parking bays are a bit on the small size for premium parking. Take a can opener and shoe horn with you.”

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(Short Stay 1) - Posted 2 years ago

“Always clean, easy to navigate and the most pleasant and helpful staff of any airport I’ve experienced.”

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(Premium Fast Track) - Posted 2 years ago

“Really easy to book and easy to park and leave without issue.”

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(Short Stay 2) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 26,981 reviews