“This company are doing fraud somewhere along the line, I have paid off my instalment plans I had with them through AO they have then used my money to pay off something I know nothing about to then make my instalments roll over. This company have added an extra £407.92 to my balance but can’t seem to tell me what this is for. I’m now going to get new day investigated for fraud. I’m so not happy I’ve been paying regularly every month by DD this company should be shut down. Someone somewhere is getting money for fun.”
“The management of this card by Newday is dreadful. The helpline does nothing of the sort, one is at the point of exploding by the time you get to speak to someone, it is a deliberately convoluted process and often cuts you off after having spent ages navigating endless unrelated questions which steer you online deposit the fact the if you go on line it tells you to contact them. John Lewis should be better than this.”
“After years shopping with the JL card, receiving regular statements and paying them rapidly, I suddenly find that I am being charged for late payment.
Contacting the company through web chat provides complicated answers in a tiny interface which is difficult to read”
“Atrocious company. Highly pursuaded by Amazon to get one of their credit cards which turned out to be Newday who I had never heard of. I used the card a few times to make purchases and paid off each month. I moved house and before I could contact them, unbeknown to me they sent me a new card with no notification. I didn't request one, there was no higher credit and there was still 18 months left on the original card. I contacted Newday when I tried to make a purchase through Amazon for my new home to find out why I couldn't use the card and it transpired they had sent me a new card. I was annoyed and cancelled my account. Several weeks later I retuned an item to Amazon for a refund. Amazon said "refunded to original payment card" I suddenly realised that it would be Newday, the account I'd closed and contacted Amazon. Amazon confirmed £112 had been sent to Newday but that if it couldn't be allocated they'd be in contact. No one contacted me and I spent hours of time on the phone between both companies, each blaming the other until eventually I suggested it might be something to do with the new card and found out that not only had a new card been issued but a new account too and that these "2" accounts were never linked! In addition, when I complained about when I would have gotten my £112 back it appears they only look into these refunds if the customer contacts them! Do they not have to balance their accounts? How many other refunds are they sitting on? I eventually got my refund weeks later but in the correspondence they sent state I had an unsecured loan at the time of £1100? and a payday loan of £440? I have had neither of these nor was or am, as they state on a letter, "in financial difficulty". I have complained to the Financial Ombudsman, however, I can see which way this will go as the business pays The Financial Ombudsman so will never be truly impartial and they don't seem to understand my complaint. This company should not be allowed to operate.”
“Since having been put into this card by John Lewis I have had endless problems too long to detail. If only I had come to this website earlier I could have saved myself days of problems and angst. What on earth were John Lewis thinking about? Frankly there is a nasty smell.”
“I have been with J&L for 65 years no problem. From day one of registration I felt this is not for me now its been proved.
I recd. a bill and paid on 21 october through my bank. On 25 Oct Newday returns the payment back to my bank. And without letting me know they stopped the card. I contacted them 34.4mins they told me account NOwas missing. There and then I paid them.
Today I get statement they are charging me £12 late payment and £9.56 interest.
I think I stop using them it's not worth getting Hypertension.”
“whilst waiting on the line for 25 minutes i looked up the reviews for New Day i was not surprised by the reviews listed. i have tried to talk to someone who has some authority i was told i would get a senior manger to help me Monday by phone now 11.00 Wednesday no call!!. have made coffee and now 45minutes waiting. What were JL doing changing to this hopeless organisation'”
“I wouldn't even give NEWDAY 1 star, but there is no option for no stars!! I have an ongoing issue from August whereby I signed up for a balance transfer from my old JL card to this NEWDAY card! BIG MISTAKE! After NEWDAY transferred back my balance transfer to my old JL card enabling me to use a credit card company with good reviews, NEWDAY are still chasing me for payments on a non existing balance transfer !!! It has gone to their complaints department, whereby I have just had another text message from them apologising that they still have not looked into my complaint!! That's 3 months from August! I am seriously looking into contacting 'Watchdog'! How could John Lewis have agreed to use this 10th rate company....I am beyond angry and it's starting to make me feel ill! ....”
“I recently joined Newday which was a MASSIVE mistake! Since joining I had nothing but problems
I purchased an airfryer from ao.com but decided not to keep it as it was a lot smaller than expected. Item was collected by a courier on September 8 yet Newday sent me a recent email stating they were going to take a a payment on Nov 14th
Was again on the phone today for just under an hour. Advisor said I owed zero so when I asked why I had received this email stating they were going to take a payment on the 14th I wad informed it was an automated email and he said other companies do this. Rubbish!!”
“Foolishly, on the strength of the good name of John Lewis and impeccable service using their card for many years, I applied for the New Day card. What on earth wereJL thinking with this. I cannot understand how a company with such a high reputation makes such a monumental mistake. I used my card for every purchase & paid by DD fully every month, but after using the New Day card a few times with difficulties each time, I’m off.”
“Difficult to contact, phone says open until 5 pm but not working at 16.55! Holding for hours and still no reply. No address on their letters. They send an email with 'no reply'. Really poor. Still only using phone apps to authorise use of card. You can get better deals elsewhere. I have put not applicable in how I communicated because so far I haven't been able to communicate unless via John Lewis!”
“Cannot get app to work on phone. Cannot get a statement. Cannot stop my account being blocked. Truly the worst credit card service and I have switched all my transactions to other cards. Please, John Lewis, ditch Newday now”
“Wanted to give 0. We have had a John Lewis Credit Card for some time. You lowered our credit enormously and then it took 40 minutes to get through to you. We've now cancelled our card and will look for a more customer friendly card.”
“John Lewis informed us that their credit card was changing to Newday after 31st October. We were given plenty of notice to change over and Newday’s website appeared online. You COULD NOT access them. Phone calls involved 30 or 45 minute waits before you were asked to call back. Friends informed me that they couldn’t reach Newday and had had to drive to a John Lewis store for their accounts department to action it for them.”
“I have bee trying to arrange a balance transfer from my card to other credit cards with better rates. Each time i enter the JL card it isnt recognised. I've contacted New Day and they say its the other companies not fault not theirs, but 3 different cc companies don't recognise the JL card number. I'm going round in circles - don't know what else to do?!?!?”
“I can agree with all the poor reviews about NewDay and JL’s decision to move away from HSBC to this shoddy company. Like so many others my application was refused and I have not been able to to find out why. I have had a JL card since it’s inception. Every month my account is settled by DD. I am a Company Director with no mortgage and no other debt. My credit score is excellent on Experian. I visited JL Oxford Street last week to relay my experience to them. This prompted a phone call to ND and today I received an email from them (ND) apologising. The picture below shows a portion of the reply. I applied for an Amex card the other day which was approved. My card arrived after four days with a £10k limit. Thank you Amex! This is now my card of choice. Goodbye and good riddance to NewDay.”
“Why of why did you do it John Lewis Financial Services? Why did you change from HSBC to NewDay to run you Partneship Card? I have experienced identical problems with the changeover by John Lewis Financial Services from HSBC to NewDay as those outlined in other reviews. I have been a John Lewis customer for tens of years and use their Partnership Card a great deal and have never had any credit or payment problems. Like so many others I had no option but to change over to a Partneship Card run by New Day. First problem was that they dropped my credit limit to a third of what it was and refused to change it. I had to call NewDay this week on an unrelated issue and waited 40 minutes for the phone to be picked up. When I asked about the delay in response I was told "We look after many cards other than John Lewis". I guess that says it all.”
“Had a JLP Partnership credit card since launch in 2004. Paid off monthly bar two or three occasions when paid off a few days late. I currently have an Experian credit rating of 999. I own my house without a mortgage and have substantial savings. NewDay have just refused me! Unbelievable. Can only assume it's because they won't make any money from me. Bring back HSBC PLEASE.”
“1 Star is too generous. They wont answer their phones and you can't contact them any other way. Terrible company. Looking to transfer money away from them so I can close the account and be rid of them asap.”
