Next Reviews

Name: Next
Rating: 3.47

3.5 Rating 1,341 Reviews

62 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my experience at Next Leyton Mills. Shamima at the counter made our evening with her pleasant personality and seamless problem resolution. We went for a return without the receipt, but the service we were offered was top notch. We thank Shamima for her kindness and excellent can-do attitude. Well done next!!”

Helpful Report

Posted 4 years ago

“I've ordered bed linen, cushions, and a rug from next recently and all perfect.”

Helpful Report

Posted 4 years ago

“Fab. Love the store. My favourite.”

Helpful Report

Posted 4 years ago

“I am very happy with my resent experience shopping at your uxbridge branch. Thank you Tara for going above and beyond with my purchase of my Christmas tree. Even though she was busy she took time to speak to me. She is polite, friendly and has excellent customer service. And thank you to the management for letting me have the last tree that was in the window display and was decorated beautifully and had to be taken down and repacked in the box because I wanted that one and they had sold out.”

Helpful Report

Posted 4 years ago

“I had a fall in next store in Liverpool Speke the store manager Dean and his team were exceptional so professional Dean was so helpful got ice packs stayed with me put a screen round helped me get myself together escorted me to my car I have osteoporosis got my daughter who was waiting in car and followed by a phone call a couple of days later to see how I was such a lovely Man team like a well oiled machine thank you”

Helpful Report

Posted 4 years ago

“I visited Next Gallows corner , was helped byLeona , I wanted placemats for my grandsons … Although showed in stock said on shop floor . Leona walked round the whole dept looking for and found them for me. She was so helpful and nice . I would like her help to be acknowledged by her Manager Thank you Maggie Cole”

Helpful Report

Posted 4 years ago

“Liz in Plymouth marsh mills,fitted wardrobe furnishings had a wonderful telephone manor and efficient when making my appointment.”

Helpful Report

Posted 4 years ago

“Went to Next Merry Hill. Staff member Vicki was amazing . Ordered the women’s shirts I wanted and arranged to be delivered to my home. Went to a lot of trouble to help me”

Helpful Report

Posted 4 years ago

“Quick delivery to store, reminder to collect easy returns”

Helpful Report

Posted 4 years ago

“Made an order online. Went to Fort shop in Birmingham and service was excellent service very efficient and friendly staff”

Helpful Report

Posted 4 years ago

“Yes Next was amazing after 2 weeks of shopping I found a dress at Next on line Not sure about the lipsy sizes I ordered a 18 , knowing sometimes the shop sizes are not always correct Love the dress 👗 looked so perfect for the wedding reckons the dress the martial was beautiful”

Helpful Report

Posted 4 years ago

“Outstanding in-store service from the 'girls' downstairs in womenswear - BRIDGEND store. Always helpful and friendly. Makes shopping far more pleasurable- many thanks!"”

Helpful Report

Posted 4 years ago

“FIVE STARS! Outstanding customer service. Purchased a corner sofa online during lockdown. When it arrived I wasn't happy. They have offered to collect and give a full refund. Very happy indeed. Thank you”

Helpful Report

Posted 4 years ago

“Variety of garments for every one. Has a very good collection of dresses. Staff behavior is very soft. Next Shop Cheetham hill Manchester”

Helpful Report

Posted 4 years ago

“Since lockdown I have been desperate to do some Next shopping in Parc Tawe Swansea. The staff, even though exceptionally busy always have time to spend with you and check stock levels. Diane went out of her way to check the stockroom for an item that wasn’t on the sales floor rails and to my delight she found what I was looking for. The same applies to the staff in the Home furnishings department staff were all very courteous & had a very professional manner. Well done Next it’s a pleasure shopping in your store 😊 Thank you”

Helpful Report

Posted 4 years ago

“I visited Next at Cheltenham Gallagher REtail Park on a busy Saturday morning (16th May 2021). The staff were very busy dealing with customer collections but Victoria spent some considerable time tracking down a duvet for me - in display in store, but not on shelves nor in catalogue. She found it and asked a nearby store to put it aside for me to collect later. She really went the extra mile.”

Helpful Report

Posted 4 years ago

“Great choice and quality”

Helpful Report

Posted 4 years ago

“I was delighted this week with super help from the staff at Next The staff in the home department were fantastic and I was so impressed excellent customer services and really helpful. I was so happy with outstanding customer services. Great they have Laura Ashley products . Fantastic news Thank you to staff at Next Mannington swindon.”

Helpful Report

Posted 4 years ago

“I have just bought my son some summer essentials and was very happy with my purchases from next. Got 4 t-shirt, 3 pairs of cotton shorts, 5pk of vests, 4pk of boxer shorts and also 7pk of socks all for under £95. Not only are the super good quality, they're also on the slightly larger width size, as my son is on the sturdy size, he has room to move and climb, alot of other brands are not width enough in the bottom and thigh sections. It has also made my child enjoy trying on his clothes, instead of squeezing into them, then getting upset. Well done NEXT”

Helpful Report

Posted 4 years ago

“Great fast delivery and quality clothing”

Helpful Report

Posted 5 years ago

Next is rated 3.5 based on 1,341 reviews