Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next have definitely got internet shopping down to a fine art! These days the virtual with a little bit of actual is the way to go. And in my mind Next will always be ahead of the curve in this respect! The days of the High Street for your regular department shop are sadly dwindling but Next provide everything you need under one giant internet market space for the latest in all designer fashion, clothes, furniture etc. Plus the fact you can click and collect from some of their stores in Covid times or when open have a little browse if you want to try before you click! My local store is Selly Oak, Birmingham! Ok there’s been a few hiccups at times during the pandemic but they go out of their way to put things right. The staff are so polite and helpful and their Customer Service are brilliant. You just can’t fault them! I love Next - they beat all other department or internet stores hands down!”

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Posted 4 years ago

“In these difficult times I was amazed that next offer a return service for online orders. I visited the Epsom store today and was impressed by the first class service and set up. You do t go I store, there is a bell to ring to alert staff you are there, table with screen for safety, staff take your parcel and bring back the receipt. Absolutely brilliant well done next”

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Posted 4 years ago

“A massive thank you to Mike and Tina at Leeds Birstall store. Due to age and illness, i couldn't get to collect an item ( bed duvet for an elderly person) Tina went above and beyond to arrange,package and postage to me. Very efficient team at this store. Couldn't praise the staff enough. Made a huge difference to a person in need!! Well done team Birstall Leeds”

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Posted 4 years ago

“Always prompt delivery even in these uncertain times.Returns easy as well”

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Posted 4 years ago

“I have been blown away by the service provided, following receipt of 2 sets of faulty curtains, the customer service department couldn’t do more to help, having arranged to send me a third set, they then booked in a convenient time to phone to check if they were ok, arranged for free collection of the faulty goods and discounted the set I kept as a good Will gesture. I work for a company that provides customer service, I will be taking some of your ideas and ways you work on board. Absolutely amazing thank you”

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Posted 4 years ago

“Paige from Home section at the Anniston centre was brilliant every query or question was answered”

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Posted 4 years ago

“Really great choice of stylish Christmas presents for the whole family.”

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Posted 4 years ago

“Thankyou to the young lady who was so helpful today in your Bury Branch, Men's department today, 3rd Dec. Nothing was too much trouble. I purchased what I went in for but without help I wouldnt have managed.”

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Posted 4 years ago

“Always good quality versus price 👌”

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Posted 4 years ago

“Such a great choice of modern and affordable clothes. Good petite range.”

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Posted 4 years ago

“Great products quality and prices easy to use website”

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Posted 4 years ago

“Excellent aftercare services. Furniture defect dealt with efficiently and professionally. First class communication .....well done Next.....would totally recommend.”

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Posted 4 years ago

“Excellent response to a furniture defect enquiry. Quick efficient service and good communication. Cannot fault the aftercare service ....well done Next!”

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Posted 4 years ago

“Brilliant customer service Especially , Matt how works at Media city store.”

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Posted 4 years ago

“Donna and several other ladies at the Merry Hill store were absolutely brilliant when they 'lost' a parcel for me on Saturday!! Things do go missing, that's life, but they couldn't be more helpful. I had a phone call the following day to say they had found it. 🙌🏻🙌🏻 Wish they could find all my odd socks🤭 So thanks ladies, really appreciate your help. Great staff all round.”

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Posted 4 years ago

“Easy to buy online, they tell you if stock is available and if not when it's likely to be delivered.”

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Posted 4 years ago

“Always have fantastic customer service”

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Posted 4 years ago

“Very good communication and the shops feel safe when collecting.”

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Posted 4 years ago

“I went into store Saturday 11 July we purchased a cuddle chair chose the material told it would take 4/6weeks Delivery on the way home received email saying would be delivered wed 15th July and it arrived in the time slot gorgeous chair and was delivered by two polite friendly guys they had masks on gloves and kept the 2m distance so have no complaints especially during these difficult times .”

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Posted 4 years ago

“Love Next online. Great range of products, fast delivery and easy returns.”

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Posted 4 years ago

Next is rated 3.5 based on 1,310 reviews