Next Reviews

Name: Next
Rating: 3.44

3.4 Rating 1,364 Reviews

62 %

of reviewers recommend Next

Company Reviews

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3.4

Based on 1,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Received my beautiful sofa and chair this morning, 6days from ordering, who else could beat that. I was kept informed regarding delivery with many emails and texts, a telephone call from the very pleasant delivery guys saying the definite time they would be with me. The tracker was brilliant. Delivered and all packaging removed. Well done the Next team and especially the delivery guys.”

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Posted 6 years ago

“Went to your castle point next store amazing service marie served me what a lady so helpful just wanted to let you know thankyou 😀,”

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Posted 6 years ago

“Excellent next day delivery service”

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Posted 6 years ago

“Fantastic service in all areas. Regular mail updates, accurate delivery tracking and a top quality service on arrival. The delivery chaps were really friendly and efficient in terms of loading out and assembly. Small things like wearing over shoes and excellent customer interaction make a big impression. I can’t praise NEXT enough for the impeccable service given. A lot of other companies should take a look at what real service looks like by following their lead”

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Posted 6 years ago

“Sales are incredible. Have some of their clothes since 2009 and still look and feel great in them.”

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Posted 6 years ago

“Although they supplied a product ( Table and Chairs) that were not the quality I would expect, they acted swiftly and timely to have the items replaced. The app that allows you to follow the delivery drivers was particularly useful”

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Posted 6 years ago

“Excellent service and a large range of clothes”

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Posted 7 years ago

“My favorite clothes. Affordable prices. Great quality.”

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Posted 7 years ago

“I made an on-line click and collect purchase from Next in Church Street Liverpool a straight forward and easy process! I collected my order a Gorgeous faux Sheepskin aviator jacket to-day Sunday 15th September 2019. I was advised by the very friendly/helpful assistant (with whom I returned an unwanted item to without any fuss), that I would have to go to the next floor to collect my parcel. I told her that I was concerned because I can't use descending escalators so she very precisely directed me to the lifts and reassured me that everything would be ok. When I arrived at the next floor the lady on the Customer Services desk was also very friendly and helpful. Your staff and your clothes etc. are a credit to your store, the staff deserve to be recognised for their Excellent Customer Service!! Many thanks.”

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Posted 7 years ago

“in Dundee Overgate on Friday, needed baby clothes fabulous guy very knowledgeable and pleasant. don't know name long hair 20 plus lovely nature. Thanks”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Excellent products every time and the delivery team are very reliable. A+ consistent service every time I buy online or in store. Thanks. A happy customer”

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Posted 7 years ago

“Love the quality of clothes for my girls from here, long lasting and lovely quality. Will always recommend the clothing and furniture from here.”

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Posted 7 years ago

“I absolutely love next and there online range.”

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Posted 7 years ago

“Great clothes well fitting”

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Posted 7 years ago

“Very good in all ways”

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Posted 7 years ago

“Sam Woodward in Sheffield Home Meadowhall - excellent sat working to order our chairs ringing a number of different departments. Fantastic- followed up today great job.”

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Posted 7 years ago

“Excellent service and excellent next day delivery achieved. Outstanding review for an outstanding service and products. Thank you for your help.”

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Posted 7 years ago

“Ordered an iron on Sunday for collection in store at 120 Oxford Street On Monday at 12pm said it had arrived in store. At 1737 another email said it was collected! Called customer service and very vague. Not good service”

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Posted 7 years ago

“My husband and myself needed some living room furniture after visiting more than 6 major stores we looked at the range in the next store, at the metro centre Gateshead, we got some very helpful advice from Sue , this made us feel confident in our selection and we called at the Silverlink store the next day to place our order, once again we found the member to be staff very professional the lady was called Lou, recommend both stores.”

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Posted 7 years ago

Next is rated 3.4 based on 1,364 reviews