Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so impressed by a young lady named Bahja who works in your store in Westfield White City. Bahja was a delight very helpful and full of life and full of knowledge about your products. It was a pleasure dealing with Bahja”

Helpful Report

Posted 6 years ago

“I have visited your store in Westfields London many times and have not been very impressed by your shop floor staff. On Monday 28.1.2019 I went to your store and the shop floor assistant named Bahja was most helpful,polite and went into great depth on the product I was buying. I have given Bahja a 5 star review”

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Posted 6 years ago

“A great site selling Next & other big name fashion, accessories & homewares Very quick & easy to navigatie there are great pictures and product descriptions”

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Posted 6 years ago

“Great products, fast delivery and easy returns. Love it!”

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Posted 6 years ago

“Buying online to collect at my nearest store trying it on and finding it was not right and returning it to the shop was all straightforward and hassle free.”

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Posted 6 years ago

“I do not usually shop at Next in Stratford Upon Avon's Maybird Centre but on this occasion I was served by a lovely lady called Nicola who was so helpful and made my shopping so easy that I shall certainly be shopping there again”

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Posted 6 years ago

“WOW ..... AMAZING service at the Cheltenham High Street store. Last minute panic to find Xmas Sprout PJ's for my daughter (26yrs) with memories of my unsuccessful hunt for BRATZ dolls in 2001 and the resulting devastation on Xmas morning!!! Your staff went way beyond what you'd expect to ensure I 'bagged' a pair they had, patiently leading me through the online process with such good humour, and a level of care that you just don't expect from a High St chain. Brilliant!”

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Posted 6 years ago

“Barnsley next is one of the best stocked, lovely efficient staff!!!”

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Posted 6 years ago

“Went to your shop tonight in John Lewis centre in Glasgow and was served by a young man named Chris, without his help I would not have found what I was looking for. His lovely service guided me to the exact clothing I wanted and helped me so much, would just like to say a big thank you to Chris for his kindness, his service was much appreciated.”

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Posted 6 years ago

“The staff very helpful, and extremely pleasant.”

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Posted 6 years ago

“They offer a brilliant next day delivery service and their staff are always happy and helpful in the Harrogate Store.”

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Posted 6 years ago

“Exceptional customer service by phone, courteous and friendly with great advice given and followed. Online payment service is also very good and easy to use with very friendly and helpful operators. Thank you very much.”

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Posted 6 years ago

“I love next especially their VIP Next sale. Great products and variety.”

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Posted 6 years ago

“Hight quality and fast delivery”

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Posted 6 years ago

“Fantastic quality and service”

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Posted 6 years ago

“Thank you for the fast delivery of miss Brn Epp Cromb jacket size 16 . Very pleased with the coat great guiltily and looks great .”

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Posted 6 years ago

“Great products , arrived on time , good value and excellent returns policy for those items that didn't fit .”

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Posted 6 years ago

“Stacey at the Colne store is so helpful, she helped me with a problem right at closing time. She is also very smiley, approachable and stylish!”

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Posted 6 years ago

“Used the call back service...excellent customer service. Efficient and polite staff and sorted out my enquiry in minutes.”

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Posted 6 years ago

“At the Handforth branch of Next, I needed information on gift cards, returns and refunds if I paid in sterling but the gift card/voucher was for someone in Dublin where the currency is Euros. The assistant telephoned the manager who came to the checkout and between them they answered all my questions. They even telephoned a Dublin branch of Next to make sure the information was correct. Nothing was too much trouble for them. I'm just sorry that I didn't get their names. I've received very good service every time I've visited this store.”

Helpful Report

Posted 6 years ago

Next is rated 3.5 based on 1,310 reviews