Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Karen J for your help at the till, at Kingston Park. It really helps when your staff help and are really approachable Thank you”

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Posted 6 years ago

“Fantastic service from Sheila in Stratford-on-Avon today.. Lovely helpful girl. Thankyou”

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Posted 6 years ago

“Great online service and fast, efficient delivery.”

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Posted 6 years ago

“Great selection & easy to use website for online purchases”

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Posted 6 years ago

“last week I swung by Next,Home Department location in Westfield shopping center, as I needed new bed covers and pillows. The associate manning the store was super friendly. (Her Name I believe was Bahja) She offered to help me after noticing that I was unsure of what to buy. She took the time to find out what I needed and what my preferences were, and then she walked me through the different materials they had. She then hand-picked pairs of bed covers that best fit my needs, and even brought out different colours that she believed would best suit . It was a great experience and I appreciated the employee’s sincere effort.”

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Posted 6 years ago

“Great staff, professional, friendly and super helpful. Overall a very positive experience”

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Posted 6 years ago

“I would like to thank Karen Shipstone for her assistance in solving an on going difficult situation that arose from a Christmas purchase. Her endeavour to solve the problem as she went above and beyond in her quest for customer satisfaction. It is nice to meet such a kind caring person working Next.”

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Posted 6 years ago

“I can't praise Next enough about the way they handled a problem with a plant delivery for Mothers Day. I phoned immediately when the plant arrived and the problem was obvious. The phone agent, was apologetic, friendly and efficient and immediately ordered a replacement, which I have received today. This one is perfect and an extra had been included. This Customer Service was second to none. I've never had dealings with Next before, but would not hesitate to use and recommend highly. Thank you for a good customer experience.”

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Posted 6 years ago

“Best service, free delivery, next day free collection, good prices, hasle free return. Quick refund”

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Posted 6 years ago

“Placed an order but it didn't arrive on day of expected delivery. A minor inconvenience because it was new work clothes and I started work the day they were suppose to arrive. Called up customer services to see where the parcel may be and they couldn't have been more helpful, after seeing that there had been a problem somewhere the lady immediately re-ordered and sent out my items again free of charge. Received the next day. That's what I call high standard customer service. Thank you!”

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Posted 6 years ago

“Ordered Jeans and trousers for my daughter online Next day delivery to local store brilliant service”

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Posted 6 years ago

“Fast informed delivery of quality items.”

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Posted 6 years ago

“Helped me find what I was looking for efficiently with a friendly smile”

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Posted 6 years ago

“I shop online and in store. I collect from store and find the staff very efficient and helpful. I always get regular text updates re orders. The shop layout is good and I love the variety it offers. I am a regular shopper at Next.”

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Posted 6 years ago

“Very compromised with customer”

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Posted 6 years ago

“Great choice. Prompt delivery and hassle free returns”

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Posted 6 years ago

“I love the quality and many styles/designs from next . The delivery is always prompt and if there is ever a problem it is always dealt with in a quick courteous manner . I especially love the sales , you can grab a bargain knowing that you or your children will have quality clothes that will last a good while.”

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Posted 6 years ago

“I find shopping online with next so easy and returning any items even easier. My new go to shop!”

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Posted 6 years ago

“Super fast delivery and good returns service”

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Posted 6 years ago

“I love using next , the delivery is efficient and great courier collection service. .The clothes are good quality”

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Posted 6 years ago

Next is rated 3.5 based on 1,310 reviews