Next Reviews

Name: Next
Rating: 3.44

3.4 Rating 1,364 Reviews

62 %

of reviewers recommend Next

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3.4

Based on 1,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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info@next.co.uk

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a lovely 😊 happy lady called Rika for online order. I wish all people in customer care were as lovely. She's made my day with her loveliness. Please please praise her 🙏🥇”

Helpful Report

Posted 7 years ago

“My experience of customer service with next when my bed was late arriving was excellent. There customer service is the best I have ever experienced”

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Posted 7 years ago

“Great products.”

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Posted 7 years ago

“I had trouble with my order going through, customer service helped greatly.”

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Posted 7 years ago

“Bought a new duvet set online, used a gift voucher to pay for part of it and had it delivered to my nearest store. Communication was effective telling me when the delivery was taking place and when could collect.”

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Posted 7 years ago

“Fantastic service. Had to return 1 item to shop and fab customer service. Courier was lovely.”

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Posted 7 years ago

“Great Experience at westfield shopping centre shepherds bush. Bahja's salemanship was excellent! Very knowledgable, courteous and friendly. My wife and I are longtime customers of Next, and we appreciate the non-aggressive sales approach exemplified with Bahja. Thanks again for a pleasant experience at Next.”

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Posted 7 years ago

“Thank you Karen J for your help at the till, at Kingston Park. It really helps when your staff help and are really approachable Thank you”

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Posted 7 years ago

“Fantastic service from Sheila in Stratford-on-Avon today.. Lovely helpful girl. Thankyou”

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Posted 7 years ago

“Great online service and fast, efficient delivery.”

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Posted 7 years ago

“Great selection & easy to use website for online purchases”

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Posted 7 years ago

“last week I swung by Next,Home Department location in Westfield shopping center, as I needed new bed covers and pillows. The associate manning the store was super friendly. (Her Name I believe was Bahja) She offered to help me after noticing that I was unsure of what to buy. She took the time to find out what I needed and what my preferences were, and then she walked me through the different materials they had. She then hand-picked pairs of bed covers that best fit my needs, and even brought out different colours that she believed would best suit . It was a great experience and I appreciated the employee’s sincere effort.”

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Posted 7 years ago

“Great staff, professional, friendly and super helpful. Overall a very positive experience”

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Posted 7 years ago

“I would like to thank Karen Shipstone for her assistance in solving an on going difficult situation that arose from a Christmas purchase. Her endeavour to solve the problem as she went above and beyond in her quest for customer satisfaction. It is nice to meet such a kind caring person working Next.”

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Posted 7 years ago

“I can't praise Next enough about the way they handled a problem with a plant delivery for Mothers Day. I phoned immediately when the plant arrived and the problem was obvious. The phone agent, was apologetic, friendly and efficient and immediately ordered a replacement, which I have received today. This one is perfect and an extra had been included. This Customer Service was second to none. I've never had dealings with Next before, but would not hesitate to use and recommend highly. Thank you for a good customer experience.”

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Posted 7 years ago

“Best service, free delivery, next day free collection, good prices, hasle free return. Quick refund”

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Posted 7 years ago

“Placed an order but it didn't arrive on day of expected delivery. A minor inconvenience because it was new work clothes and I started work the day they were suppose to arrive. Called up customer services to see where the parcel may be and they couldn't have been more helpful, after seeing that there had been a problem somewhere the lady immediately re-ordered and sent out my items again free of charge. Received the next day. That's what I call high standard customer service. Thank you!”

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Posted 7 years ago

“Ordered Jeans and trousers for my daughter online Next day delivery to local store brilliant service”

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Posted 7 years ago

“Fast informed delivery of quality items.”

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Posted 7 years ago

“Helped me find what I was looking for efficiently with a friendly smile”

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Posted 7 years ago

Next is rated 3.4 based on 1,364 reviews