Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery always on time and if items are late always receive an e-mail letting me know”

Helpful Report

Posted 7 years ago

“Bought a gorgeous men's dressing gown for my husband and very happy.”

Helpful Report

Posted 7 years ago

“Great online back up service by phone to accompany online.”

Helpful Report

Posted 7 years ago

“The products came on the ride time.. And the didnt did any mistake on my order like usc”

Helpful Report

Posted 7 years ago

“Superb online choice, ease of delivering to store, no quibbles on returns either if an item suffers from Buyers Remorse!”

Helpful Report

Posted 7 years ago

“Good varied choice. Polite friendly staff”

Helpful Report

Posted 7 years ago

“good service”

Helpful Report

Posted 7 years ago

“A beautiful display of home furnishings to choose from.”

Helpful Report

Posted 7 years ago

“They made me happy because of the selections and styles despite being in that older age bracket I still found lots of choices where I cannot find in other high street shops!”

Helpful Report

Posted 7 years ago

“Quick & easy to order. Good quality”

Helpful Report

Posted 7 years ago

“Next are prompt - always next day - delivery, free refurns in store, or delivered to store the next day for FREE.”

Helpful Report

Posted 7 years ago

“Love their sales, good quality clothin n houseware. Friendly staff both on line and in the shop”

Helpful Report

Posted 7 years ago

“Good value, good range!”

Helpful Report

Posted 7 years ago

“Fast delivery,good quality”

Helpful Report

Posted 7 years ago

“Great service good prices fast delivery”

Helpful Report

Posted 7 years ago

“They are quite good at customer service but the sizes are not always good. They have a petite brand which is great for me, but not all of the shops have it and not a lot of variety”

Helpful Report

Posted 7 years ago

“Ordered via the smartphone iOS app, was delivered to store for collection very fast”

Helpful Report

Posted 8 years ago

“Refunded my delivery costs”

Helpful Report

Posted 8 years ago

“good choice of holiday clothing. good sizes available.”

Helpful Report

Posted 8 years ago

“Always helpful and friendly staff”

Helpful Report

Posted 8 years ago

Next is rated 3.5 based on 1,310 reviews