Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick click and collect delivery to store.”

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Posted 8 years ago

“Good value and lovely customer service”

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Posted 8 years ago

“Helpful staff and good selection”

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Posted 8 years ago

“Sorted out problem”

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Posted 8 years ago

“Early delivery time was perfect.”

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Posted 8 years ago

“Early delivery time.”

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Posted 8 years ago

“Fast prompt efficient and we'll packaged”

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Posted 8 years ago

“good selection of children's clothes in a vast array of sizes and style. the staff were supreme in their good natured helpfulness”

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Posted 8 years ago

“Helpful customer service”

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Posted 8 years ago

“returning items is really easy with next even after the 28 days (as long as not worn)”

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Posted 8 years ago

“Super quick postage”

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Posted 8 years ago

“Always offer good service and delivery. Only received 4 stars as the item I wanted was 7-8 weeks from being in stock.”

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Posted 8 years ago

“Provided good service and helped me which my purchase”

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Posted 8 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 8 years ago

“Excellent delivery”

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Posted 8 years ago

“Next has a great choice of clothing and is very good for children's clothes and school uniforms. Returns and exchanges are always straightforward.I gave them a 4 stars,because I struggle with their sizes. Their size guide isn't brilliant and sizes and fabric quality are also very inconsistent bewteen garments.”

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Posted 8 years ago

“Had what I wanted in stock at a good price”

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Posted 8 years ago

“Really love the items that Next have to offer, just with my local store had more selection!”

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Posted 8 years ago

“I absolutely love the baby and kid clothing at Next which is why I get both my boys clothes there. With boys they HATE shopping and like the clothes at Next so I just buy it all online and everybody wins. Next always has really cute shirts and trousers in both my boys sizes and they love the jammies there too. I'm never in a huge hurry for the deliveries, but they seem to come in around 3 days.”

Helpful Report

Posted 12 years ago

Next is rated 3.5 based on 1,310 reviews