Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered via the smartphone iOS app, was delivered to store for collection very fast”

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Posted 8 years ago

“Refunded my delivery costs”

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Posted 8 years ago

“good choice of holiday clothing. good sizes available.”

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Posted 8 years ago

“Always helpful and friendly staff”

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Posted 8 years ago

“Quick click and collect delivery to store.”

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Posted 8 years ago

“Good value and lovely customer service”

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Posted 8 years ago

“Helpful staff and good selection”

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Posted 8 years ago

“Sorted out problem”

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Posted 8 years ago

“Early delivery time was perfect.”

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Posted 8 years ago

“Early delivery time.”

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Posted 8 years ago

“Fast prompt efficient and we'll packaged”

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Posted 8 years ago

“good selection of children's clothes in a vast array of sizes and style. the staff were supreme in their good natured helpfulness”

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Posted 8 years ago

“Helpful customer service”

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Posted 8 years ago

“returning items is really easy with next even after the 28 days (as long as not worn)”

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Posted 8 years ago

“Super quick postage”

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Posted 8 years ago

“Always offer good service and delivery. Only received 4 stars as the item I wanted was 7-8 weeks from being in stock.”

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Posted 8 years ago

“Provided good service and helped me which my purchase”

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Posted 8 years ago

“Happy with their service goods arrived as promised within 24 hours”

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Posted 8 years ago

“Excellent delivery”

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Posted 8 years ago

“Next has a great choice of clothing and is very good for children's clothes and school uniforms. Returns and exchanges are always straightforward.I gave them a 4 stars,because I struggle with their sizes. Their size guide isn't brilliant and sizes and fabric quality are also very inconsistent bewteen garments.”

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Posted 8 years ago

Next is rated 3.5 based on 1,329 reviews