Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,325 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,325 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware. I ordered a nest of coffee tables £3.99 delivery. They were wrong colour so I wanted to change them. Got charged £30 to return and told it should have been £8 delivery and I was lucky!! They couldn’t just take back the original ones at the same time the ones I was re-ordering were delivered!! I’d already spent £2,500 with Next in the last couple of weeks and been messed about with a shelving unit that was in stock. No delivery date was given. I went into store and was told a week, after several emails someone rang and said it was nearly 6 weeks til delivery. Terrible company that won’t budge at all to keep good customers. Will never set foot in this awful store again!”

Helpful Report

Posted 5 years ago

“Have been purchasing clothes from Next for the past three years and love their range of both women's and men's clothing. I also love that they have a wonderful range of wide fitting shoes. Service is outstanding, I actually receive my parcels quicker from them in the UK, than from many stores in Australia!”

Helpful Report

Posted 5 years ago

“ABSOLUTE RUBBISH --AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Beaumont Leys store Leicestershire is the worst store ever. I decided to return and to give them the benefit of the doubt but oh my god they are useless!!!! one occasion I stood waiting in the queue......... and waiting......... and waiting whilst the staff member was chatting and the return visit was knocked out of the way with a stock bin, how rude and ignorant, so needless to say twice is enough to visit and so ordered online and arranged for a couple of items to be collected by courier and you know what I'm going to say...........the courier never came and the return never got collected with no communication from Next at all and the online chat was too ridiculous for words if it wasn't such bad service it would be hilarious, as a first time customer can definitely say won't be a customer for a second time, cannot believe this is NEXT expected so much more. I deal with online orders often and all other retailers and companies I've shopped with are always spot on I know Next won't even care about this review but hopefully it will assist other shoppers in deciding to spend their hard earned cash elsewhere. .”

Helpful Report

Posted 5 years ago

“Home delivery today In middlesbrough, Kendra and Simon amazing, so friendly and helpful. It came on time , there were in , cleaned and out... outstanding service thank you”

Helpful Report

Posted 5 years ago

“Emails not answered or phone calls returned as promised re complaint about mattress developing a fault hump down middle of mattress and sagging at sides was told by customer service that we should not sleep towards sides but both of us in the middle, £500 mattress only fit for land fill after a couple of years use, wrong mattress sold to us that went with bed base. £1000.00 spent on both at leicester store”

Helpful Report

Posted 5 years ago

“Bought a neclace personalised through next .The company they used refused to refund me due to the jewellery being tarnished.They are sending it back to me after proffesionally pollished but my daughter isnt happy with it.Next kindly as a gesture reduced the price of neclace but am stuck with it now as next say they could not sell it on as it is personalised with my daughters name on.so not honouring my dissatifaction after i have spent a lot of money on my account with this company and pay off my account on time.not pleased!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM HERE if you want to receive your items. Left without a bed for a week because of next”

Helpful Report

Posted 5 years ago

“Yesterday we had a delivery of two items. The items arrived on time but were 4cms too wide to fit through our front door. The delivery people advised me that they were unable to remove a door, which I volunteered to do. They then told me they were on a tight schedule and could arrange a different delivery day. I said we would sort it ourselves (which we did - see below). At this point one of the delivery people made a very personal comment about my hair and asked me to sign his device. Having taken the door off, my partner and I, somewhat dumbfounded by the inappropriate comment of the delivery person, got the items into our flat. We then discovered that the feet for the two items did not match the diagrams, half of the templates on the items were torn off and there were no predrilled holes as specified in the instructions. Presumably this is a job the delivery people would have done (given that they had an electric screwdriver) had they bothered to stay and do their job properly. We were going to order more from Next but given this experience we will shop elsewhere in future. The delivery people are called Jose and Darren.”

Helpful Report

Posted 5 years ago

“Spent £2,000 on furniture from Next - have had no end of problems - just went to leave a review to learn their review policy has changed.... you can only leave a review if you are invited to do so after purchase.. And of course I didn’t get invited. No genuine reviews on Next anymore !”

Helpful Report

Posted 5 years ago

“Terrible customer service team that only know a script and nothing outside of this”

Helpful Report

Posted 5 years ago

“They dont even deserve 1 star was verbally abused by member of staff and due to the fact that Next complaints did not see fit to answer my emails. I also now refuse to telephone India to speak to someone again because thats where all their phone calls are directed to. It is a company in a mess and I and my family wont use them again.”

Helpful Report

Posted 5 years ago

“Waited in all day for Bedroom stools . Told they were to big to go the van. Promised they would investigate and call me the next day. No phonecall. When I phoned them I was told my order was on the van and would be with before 3,pm. I told them if it wasn't here before 1pm I would cancel my order. Oddly enough they could try and contact the Courier. They have no concept of customer service. Not once did they contact us despite having a mobile number and an e mail address.”

Helpful Report

Posted 5 years ago

“2 items ordered for next day delivery for which Next charge £3.99 for this service, except the order doesn't arrive, try to use online chat, never available same message no matter which day or time ' all advisors are busy try again later ' impossible... in the meantime said seems to have been lost by the couriers, after many calls to customer service being through different people its agreed a replacement will be sent. Had conformation from Next the order is with the courier and will be delivered in their usual ridiculously long time frame which means staying all day...no tracking provided so no way of checking where on the journey my order is, if it is. And Next charge £3.99 for this totally appalling service....when and if my order does actually arrive today I will close my account with Next, really Next rates amongst the worse companies to deal....never again!”

Helpful Report

Posted 5 years ago

“Ordered on line - delay reported to me one day after due date saying it would be 2 days later. Then another email saying it hadn't reached the courier so I would be getting a refund and to reorder which I did. Message received saying it was sold out but the original item was being processed in the warehouse than nothing. I am out of pocket with a vacuum and now will start chasing. A disastrous Christmas present for my wife so I will avoid Next in future. Tied to give a review to Next but they didn't accept it because I had to received the product and left me hanging. Avoid ordering from this shower.”

Helpful Report

Posted 5 years ago

“Rubbish Service , Ordered a item in there store for next day delivery after 2.30pm . Promised a text to say when it arrived - did not happen , Tracked parcel online no status no nothing , Called the Indian call centre cut off by a rude operator. Went to store to collect kept waiting for over 35 minutes to be told not arrived and unsure when it would arrive . This is the first time I’ve used this service and the last ! Terrible customer service avoid !!”

Helpful Report

Posted 5 years ago

“Victoria retail park. Purchased some sale lines today, It was amazingly organised And the staff were really helpful to say how busy it was.”

Helpful Report

Posted 5 years ago

“Having checked website for coat in my local store went to purchase - none available even though website still showing as in stock !!! Then ordered on line for delivery into store 22/12 during night received an email stating problem with order and would be delivered in “ a few days “ checked on line tracker 22/12 which stated delivery into store 23/12 , called next customer services who confirmed would be delivered . 23/12 checked on line tracker only to find delivery date removed , called customer service who after some time admitted goods still at warehouse but may still be delivered today ???? Asked to speak to manager only to be told that the manager can call me back within 5 hours - what is this all about -are there so many complaints !!!!! Have checked website and item is still showing as in-stock in store and is also in stock from next directory - What is going on here ? Can anything on the website be trusted ? I have shopped with next for over 30 years both in store and online but it would appear that the website cannot be trusted at present - if an item is not available say so before accepting orders then customer can look elsewhere instead of waiting for goods that materialise at the convenience of Next and not the customer .”

Helpful Report

Posted 5 years ago

“We have an order to be delivered today 22nd dec no show after paying for it to be it might come within the next 2 days a joke at this time of year when people have a lot to do won't order again from next and they want people to buy online they can't even give us a tim e for delivery very bab organisation”

Helpful Report

Posted 5 years ago

“Ordered socks 11.1/2 -14 on 11 th December with an order of t shirt . Size 9-11 arrived. Contacted Next to advise . New order delivered, still wrong size. Contacted Next again. Was advised Quality Control Supervisor would check order before delivery was sent. This was over a week ago and apart from waiting 20 minutes plus callbacks, i am not getting anywhere. Totally disgusted with their service.”

Helpful Report

Posted 5 years ago

Next is rated 3.5 based on 1,325 reviews