Name: Noon
Rating: 1.36

“Terrible service. Every time I have placed an order there is definite delay. Why do you display something which cannot be fulfilled. Pathetic customer service with no outcome to issues.”

Helpful Report

Posted 5 years ago

Hi Daud, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Its Pathetic. you never get your orders in time. I was suppose to get my order delivered on Thursday, 11th June & till Sunday, 14th June i didn't heard anything. Eventually i was the to call and an Customer service associate advised me that to cancel the previous order to place a new one as the item was not available with their distributor which i did and it was to be delivered by Monday, 15th June & again it's 16th June & no deliveries yet so far. It's Annoying.”

Helpful Report

Posted 5 years ago

Hi Sahil , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Very bad experience and customer service”

Helpful Report

Posted 5 years ago

Hi Aseel, we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Very bad customer service ! I ordered 2 items 10 days ago then i recieved a msg that the delivery will be delayed ! When i contacted noon they told me that they will solve the issue ! They did but for one item only , but the another one is still not shipped ! I want both items to be delivered together at the same day and time! I am afraid that for each of them i have to pay extra 10 dhs for each shipping !”

Helpful Report

Posted 5 years ago

Hi Aseel, we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Order ID NAEB70027449279 Placed on Jul 6, 2019 See Details Processing 1 item awaiting shipment ORDERED PROCESSING SHIPPED DELIVERED itemBoxImg_v1540498500/N18906947A_1 Geepas Automatic Washing Machine 7Kg GWMF7107STV White Estimated delivery by Sun, Jul 14 Sold by Western International AED 750.00 ordered a washing machine from Noon.com on 6th July 2019 and that time they told that it will get delivered on Sunday July 14th 2019 till now we don't recieved the shipment and yesterday I called the customer care and asked about the delivery then they told they will deliver it today, and their team is working for that. Yesterday night itself some other agent called and told today they will deliver. Today I recieved a call and customer care told that they don't have that items in stock and apologized and they told that they are cancelling the order and will give double 10%,discount...Dont trust noon. Com and their sellers. Till now I don't recievd any calls from them regarding my delivery... Very poor service and worst shopping I have ever made.. They are misguiding the customer with wrong offers and unverified sellers.. Please don't buy any items from souq.. Think thrice before you order any items.. Very poor..”

Helpful Report

Posted 5 years ago

Hi Vasim , we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

Hi Vasim, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“I ordered 2 items last week ago , it is supposed to be delivered on Wednesday but today i received a msg from noon that my order has been delayed till unknown date !! Please Note:Noon-No need to come and write your excuses below bcz you have only same reply to all better stop this job .”

Helpful Report

Posted 5 years ago

Hi Ramshi, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Very bad experience. 1st and last time when I order from noon. I am now 10 days since I have placed the order and it has not been shipped yet; customer service is useless as the only thing they are doing is to apologize but not being able to solve the issue. As you also see in their replies, all they do is to apologize and that's it ... Do yourself a favor and do not buy from there (read the comments and you will very bad experiences)”

Helpful Report

Posted 5 years ago

Hi Marian, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Bad experience I buy a phone as a gift and chose the option fulfilled by noon to get a fast delivery I checked the status of the package using noon app and it sayid shipped and waiting for it but I didn’t get it in the end of the day when i talk to the customer care they said sorry but we didn’t ship the package!!”

Helpful Report

Posted 5 years ago

Hi Hamza, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I didn’t receive the order in the day what noon.com told me. Customer service is useless.”

Helpful Report

Posted 5 years ago

Hi Antonio, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 5 years ago

“First order from noon couple of things called for a mirror gift not working something else I recieved after a long wait got it as xxl this is a very poor experience I have had with online services the customer support also was not help full no follow ups done to ask what went wrong don't know what's the status of my refund really dissatisfied”

Helpful Report

Posted 5 years ago

Hi Dykin, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

“I ordered 2 items one week ago , it is supposed to be delivered on tuesday but today i received a msg from noon that my order has been delayed till unknown date !! I am travelling soon and i want my items to be delivered before i travel ! I emailed noon but no one responded”

Helpful Report

Posted 5 years ago

Hi Aseel , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 5 years ago

“The orders that I placed came on the expected day and noon has a variety of products which I wasn’t able to find on amazon. My experience this far has been excellent.”

Helpful Report

Posted 5 years ago

Hi Salama, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 5 years ago

“Completely terrible service. They charged my money than I was waiting for 2 weeks to find out that the product is not available even though it was marked as available. The customer service is completely incompetent, they are promising me answers for days. I am fighting hard to get my money back. Please never purchase from them.”

Helpful Report

Posted 5 years ago

Hi Gergely , it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Suffering with delaying delivery which I must gift to someone but I failed due to noon. Showing time will be different from delivery time. Not good... totally waste of purchasing online instead of purchasing directly in shops.”

Helpful Report

Posted 5 years ago

Hi Rao,it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Noon, My name is Sanal K S, and I have purchased a redmi mi A6 mobile phone having a specification of 3gb ram and dual camera on 27/06/2019. The product was supposed to deliver in two days and it has took five days to reach me. But when I opened, I found it as a different model with 2gb ram and single camera. I have booked the return immediately and a customer agent has booked one day return from my address. But it took 7 days to reach me and I were calling every day. After pick up, the refund were supposed to come in 2 days and it took three days to reach me, but in wallet. I have asked for money and I have been informed that it will take up to thirty days!!. Then I have contacted Mis Ola, Mr Husam, Mr Abdullah, and Mr Abdullah added the phone I want to my cart and after checking the specifications as 3gb ram and dual camera at back, he has order the phone on behalf of me, with the wallet cash. But when that phone reached, again it's 2gb and single camera!! What the hell, I have talked to almost 8 people of yours and still the same mistake happens again. What you guys are doing?? I am so fed up with this that am not able to use my money and phone for the purpose that I were trying to purchase. Again how much days they will take for the pick up and delivery, and what assurance that these irresponsible company will deliver the wrong product for the third time also!! I have a consultation with a lawyer known to me and I decided to file a consumer complaint in the ministry. You people are so irresponsible and making fraudulent deals and fooling people. I wonder how such a big company can make the same mistake twice, even though several repeated request on the same issue. Please reach me with a solution or I will go up to any extend in order to prevent such irresponsible company from fooling people in such a great nation like UAE Sanal K S ±971566084563 Have a look at my noon document”

Helpful Report

Posted 5 years ago

Hi Sanal, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“it's one of the worse shopping online website they have no commitment or a trust . it's not repayable.even customer support team is not much different of the oration team on the floor they are too tine to handle the operation size they do . amazon.ae is more trust worth and committed even customer support are fantastic item handling and timing .”

Helpful Report

Posted 5 years ago

Hi Meena, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Pathetic service !!! I place and order twice and both times they delivered wrong sunglasses !!! This is ridiculous how can they do this !! How can i trust them now i have just requested twice same item and they delivered to me incorrect!!!! Order number NAEB60084872908-S3 Order number NAEB70017611767-S1 If noon is reading this then deiver me the right item. I called the call centre and they were like you request for return thats it !!!!!!”

Helpful Report

Posted 5 years ago

Hi Yash ,we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Pathetic service !!! I place and order twice and both times they delivered wrong sunglasses !!! This is ridiculous how can they do this !! How can i trust them now i have just requested twice same item and they delivered to me incorrect!!!! Order number NAEB60084872908-S3 Order number NAEB70017611767-S1 If noon is reading this then deiver me the right item. I called the call centre and they were like you request for return thats it !!!!!!”

Helpful Report

Posted 5 years ago

Hi Yash ,we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Very unreliable with delivery. Always 1 to 2 days delayed than what you see when you order. Terrible. Still haven't received my shipment and I've been lied to a lot!”

Helpful Report

Posted 5 years ago

Hi Gretel, We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. We hope you enjoyed your order as it has been delivered If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“Order ID NAEB70077070174 I was so angry for all the trouble before my order got delivered. I have posted a 1 star review earlier- now they made all attempts to get the shipment delievered within the day and they delivered. Im giving them a 4 star for having resolved it within the day. Ill give this company 1 more try.”

Helpful Report

Posted 5 years ago

Hi Alicia, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Noon Reviews