Name: Noon
Rating: 1.36

“For lack of a stronger word to describe their service, it SUCKS!!! Order ID NAEB70077070174 I ordered for an iphone which is committed to be delivered next day. No one called at all. I had been calling their customer service to follow up only to get an sms at 8pm that they are cancelling the delivery as per request. Despite so many calls they cannot confirm or get in touch with courier to give proper status of delivery. This company should not be doing business only to give negative experience, cause ire and unnecessary stress and inconvenience. PATHETIC!!!”

Helpful Report

Posted 5 years ago

Hi Alicia , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 5 years ago

“Order ID NAEB70042747390 Every now and then I decide to give noon a chance and end up disappointed. Item should have been delivered yesterday. It still hasn't left the supplier and there is no way of cancelling the order -_-”

Helpful Report

Posted 5 years ago

Hi Farha, we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

Hi Farha , it was nice getting in touch with you to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Horrible service.”

Helpful Report

Posted 5 years ago

Hi Christian, We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. We hope you enjoyed your order as it has been delivered, If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“Horrible service. I was told that I can expect the delivery today before 5pm so I gave my work address. By 5:45pm, I am still in the office waiting for the delivery. I called the customer service and I was told that they will deliver the package today before 10pm, so they took my home address and updated it in the system. 9: 33pm I called customer service again to follow-up, had to call twice before I was able to speak to an agent because agents hung up on me. Finally and I was told that it will be delivered the next day. Nobody has the courtesy to inform that the delivery will be rescheduled. I don’t mind waiting for a day or two, but please be mindful of your customer’s time. Do we really have to call the customer service everytime we place an order at your website? Is this how it works for Noon?”

Helpful Report

Posted 5 years ago

Hi Shangrila, We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. We hope you enjoyed your order as it has been delivered, If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“Order no NAEB70048525216. I would not even rate it as one. Bad service. Ordered for iphone Does it really takes more than a week to deliver one item? How many times i have called and raised a complaint . All i got the answer was we will try. If you cant get it delivered on time why do you even mention the date ? Really horrible service . Customer care are not really helpful at all.”

Helpful Report

Posted 5 years ago

Hi Sameeksha, We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. We hope you enjoyed your order, Thank you for your patience with us till the order has been delivered as it has been delivered, If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I am a regular Customer of Noon . love the response and delivery time. I shifted to Noon from Souq. always recommend for new or refurbished products.. Noon Rocks”

Helpful Report

Posted 5 years ago

Hi Hamza, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 5 years ago

“Ordered a phone from Noon.com, 5 days on its still stuck in processing. Call centre too busy, hardly any contact from the Noon to rectify this. Will never buy from them again, warning anyone who feels to save 50AED, I would suggest you look else where otherwise you might have to wait for a number of weeks to take delivery.”

Helpful Report

Posted 5 years ago

Hi Faisal. The concerned team has been advised to get you updated as soon as possible If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 5 years ago

“Not satisfied with your answer Will rate noon 0 for this Even customer call center keeping on hold for such a long Time Will not buy anything in near future Very bad experience Same item available in AED 110 in al madina super market Why should I pay extra with no response”

Helpful Report

Posted 5 years ago

Hi Janak, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

“If its mentioned it will be delivered by 7th it should have been delivered. I m very annoyed with the noon service for delaying the delivery .. if its a surprise for some one you guys ruin it terribly. And plus customer care agents are not able to help the customers . What kind of service are u giving to the customers?”

Helpful Report

Posted 5 years ago

Hi Sameeksha, We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. We hope you enjoyed your order, Thank you for your patience with us till the order has been delivered as it has been delivered, If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“terrible, the lack of feedback or comments per item makes it hard for the consumer to choose the right merchant. I ordered 2 items, 1 was sent within two days and the other after two weeks. if i had known it will take that long for the other i wouldnt have purchased it. add feedback on your app per item so consumers can see if its worth buying.”

Helpful Report

Posted 5 years ago

Hi Ralph, thank you for sharing your feedback as a result of the shopping experience with us. We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 5 years ago

“I purchased 1 mobile phone Samsung m 20 in March 2019 and sent to my brother in Pakistan and now this mobile is blocked and not working anymore in Pakistan as PTA stated that this phone is non-compliance and the IMEI number is refurbished. I am giving my order number here please advise Order ID NAEB300523316 Placed on Mar 9, 2019 Shipment NAEB300523316-S1 AED 641.75”

Helpful Report

Posted 5 years ago

Hi Waqas, we are extremely sorry about the shopping experience you've had with us. Kindly get in touch with Samsung to get the needed to unlock the region, As we are selling the GCC phones and Pakistan is a different region. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 5 years ago

“First of all I gave 1 star just because it’s mandatory to give a star ., if not it doesn’t even deserve a star . I was a regular customer using noon more often but later it seems like they are degrading, in June I bought two stuffs which I gotta send for refund. One a rechargeable fan which wasn’t even working & another a watch which was broken & tags were already removed when I opened the package, it’s been a month still no action have done or refund completed , whenever I call their customer service they raise a complaint and assuring us that they will solve it in 48 hrs which never happened., it’s been 3 times since I raised the complaint & many more 48 hrs gone so far. So , people don’t ever use Noon.”

Helpful Report

Posted 5 years ago

Hi Vignesh, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“They sell you refurbished, used and unreliable electronic products. I ordered a Beats headphones and it came to me without a seal and when I paired it displayed "Ahmeds Beats". This means the product was used and when I explained to customer service they said sorry we can't do anything about it. This happened to me 3 times. I even ordered a bag for my Switch and I got a fake unsealed Chinese product that does not match the picture they display on their website. Never order anything from there go with Amazon instead.”

Helpful Report

Posted 5 years ago

Hi Basil, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“They sell you refurbished, used and unreliable electronic products. I ordered a Beats headphones and it came to me without a seal and when I paired it displayed "Ahmeds Beats". This means the product was used and when I explained to customer service they said sorry we can't do anything about it. This happened to me 3 times. I even ordered a bag for my Switch and I got a fake unsealed Chinese product that does not match the picture they display on their website. Never order anything from there go with Amazon instead.”

Helpful Report

Posted 5 years ago

Hi Basil, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“I would like to rate Noon as zero rating. They advertise good which are not available and take more than a week to cancel order. He payment refund takes more than a month. Although banks refund charge back within 48 hours but noon uses customers money for their cash flows and does not care to refund.. pathetic service... completely non reliable company”

Helpful Report

Posted 5 years ago

Hi Dipali, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“They offer a 14 day FREE trial but then ask for your credit card number. And further, they want to see your credit number before you have any idea what the program is even all about! Did you ever buy a product without seeing it first. I think not! Another scam.”

Helpful Report

Posted 5 years ago

Hi Joseph, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Very bad service for warranty. 32 days till now no update or no progress. Don't Once again proved very poor service from noon”

Helpful Report

Posted 5 years ago

Hi Shaik, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

“I didn’t received my order after a week ( which has mentioned “Delivery in one day” ) And after 3 times make complain nobody call back me from Noon and they didn’t care about my complain. The company and sellers are terrible.”

Helpful Report

Posted 5 years ago

Hi Samira, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I had worst experience with Noon. They have a terrible refund process wherein 2 times I have to make a complaint to DED through https://www.consumerrights.ae/en/Pages/consumer-complaint.aspx. First no item was delivered to me and it was just lost on their system that they can not locate where is the package, they did not process the refund because the status is shipped on their system. DED help me with that issue so they refund the amount I paid. 2nd experience, wrong item was delivered to me more than a month ago and until now the refund is not yet credited to noon credit. I have to ask help again from the DED just for them to solve this because of the frustrations I had in making daily follow-up with Noon”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“They should write a book called how to destroy customer service based on Noon experience, first the delivery guy just show up without notice and if you are not home he just leave , they online payment conveniently stopped accepting credit card or Apple Pay just to charge you for cash on delivery and even after all that your product comes damaged like they are researching how to screw up with their customers and getting an A for it”

Helpful Report

Posted 5 years ago

Hi Tamer , we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Noon Reviews