Name: Noon
Rating: 1.36

“I had a very bad experience with Noon towards the orders which I have placed for Cat food. My order has got canceled twice due to non-availability of product and refund amount which has received is less in noon credit. They dont even bother to inform that the order got canceled until i call for my order status.”

Helpful Report

Posted 5 years ago

Hi Bharthi, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“Worst online shopping. Its been 11 days I place an order on Noon until now I didnt received my item and its already paid. Customer service cannot help just keep telling wait for 24 hours for an update, the delivery driver will call. Driver liar just yesterday he told me today will deliver my item but when I called he said my item not with. Worst I will never ever order to noon again.”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Worst service. Its been 11 days since I order but until now I didnt received my item. I keep on calling customer service, but he was answering me will give you an update within 24 hours. Even delivery driver keep telling tom will deliver but when days comes he will tell item not with him. I want to cancel but customer keep telling wait for 24 hours. They are all liar, i will never order to noon ever again. I order in to noon bec its written there they will deliver next day but its been 11 days. Worst...”

Helpful Report

Posted 5 years ago

Hi, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

“very very very very horrible service.I ordered 2 times the same item first time they they send different size and when i reordered they told the offer is over i cannot get it.Second time they cancelled my item when the item was supposed to be delivered.Very bad service for customers.All remaining items were damaged which i received.Tired of returning and communicating with these peoples.”

Helpful Report

Posted 5 years ago

Hi Manoj, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“Terrible!!”

Helpful Report

Posted 5 years ago

Hi April, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“very bad online shop”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“There is no coordination between the teams. I requested for a return service, and even after returning the item there was a delivery staff coming to my house everyday. Call center staff is also not helpful, they promise to call back in 24-48 hours and it never happens. Never using Noon ever again!”

Helpful Report

Posted 5 years ago

Hi Kapil , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 5 years ago

“Excellent service,very fast delivery (within two days) with keeping me updated about my order,strongly recommend it!”

Helpful Report

Posted 5 years ago

Hi Carmen, thank you for the awesome review. We are super glad to see you've enjoyed the shopping experience with us. See you again soon!

Posted 5 years ago

“I ordered on 29 May. Now 10 June, but nothing has been delivered yet. I keep on receiving emails claiming that goods are shipped, but nothing arrives. When I call customer service (who are actually pretty good), they tell me to wait 48 hours for an update. I've tried to cancel the order, but to no avail. My advice - don't pay upfront.”

Helpful Report

Posted 5 years ago

Hi Adam, thank you for sharing your feedback as a result of the shopping experience with us. We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 5 years ago

“WORST place to order from, literally by far the worst online purchasing experience in my life. The order was never delivered, not even confirmed ! I had to reach customer service several times and all I got was 'the concerned team are working on it' for days ! After wasting a lot of time on trying to reachthem and get an update on what is happening, they cancelled the order, but my money is still blocked with them and again 'the concerned team' are working on it and it should take 14-30 days ! This was a gift and it was all ruined and now 4000 AED are blocked with them until God knows when. If you care about your time and money DO NOT order from them !!!!!”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“In the past, I purchased 6 different goods. only two of them were good but one was broken, two were not working and the last one was a different design. am not happy.”

Helpful Report

Posted 5 years ago

Hi Rihoko, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“if there were (-) stars, I would give what they deserve. This is a completely untrusted website. They simply don't have what they advertise, so better not to waste your time to place orders, make payments and then wait for a delivery that will never happen and refund that takes time. above all of this, they don't have sellers reviews...completely unreliable with 0 credibility”

Helpful Report

Posted 5 years ago

Hi Tarek, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I have ordered for an Apple AirPods with Noon. With in 6 days It is not working. They are selling very low quality of products. I have requested for replacement. Never ever buy from Noon. Especially the Electronic Products. They are selling cheap quality products on the name of brands. Very worst and bad experience in first order itself. Never going to turn up to noon anymore.”

Helpful Report

Posted 5 years ago

Hi Mohammed , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I have ordered for an Apple AirPods with Noon. With in 6 days It is not working. They are selling very low quality of products. I have requested for replacement. Never ever buy from Noon. Especially the Electronic Products. They are selling cheap quality products on the name of brands. Very worst and bad experience in first order itself. Never going to turn up to noon anymore.”

Helpful Report

Posted 5 years ago

Hi Mohammed, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

Hi Mohammed , we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

“First time I’m ordering from this site. Horrible service. Called 10 times from morning. Customer care executive is telling me shipment is out for delivery. Worst thing is these people doesn’t have delivery guys number. Worst online shopping application. Last order from this application. Please order from this site only if you wanted to waste your valuable time.”

Helpful Report

Posted 5 years ago

Hi Brijesh, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 5 years ago

“I read a lot of negative feedbacks about NOON but there is always a reason why inconvenience are happening and for sure those are beyond their control. Noon is a company where different sellers are selling their items in this website and Noon is not the direct seller. As for my FEEDBACK, they made me very happy with their outstanding service. This is my first time ordering from them. I ordered a set of Trolley school bag before Eid. They supposed to deliver it in my workplace on 6-June but we are on holidays so I moved it on 8-June. On that day I have called Mr.Aaiman to follow up my order and he told me he needs to check the parcel again (i know it came back again to their head office since it wasnt delivered on the first day). I message mr.aaiman to inform him our office hours. He told me they will send it the next day. I shared him the situation that i need to send the parcel before 10-June so i can still avail a courier promo package. By my surprise, he replied that another team will manage to deliver my parcel the same day hoping they will reach before my shift finish. I was very happy since i was expecting to receive my parcel the next day but mr.aaiman made a way to send it to me ASAP. will probably suggest noon to my friends. its very heart warming since my parcel is just around a 100aed but they manage it like its priceless. THANK YOU NOON, mr.aaiman & the guys who delivered my parcel.”

Helpful Report

Posted 5 years ago

Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 5 years ago

“I waited 2 weeks for the rice cooker that I ordered to be delivered. On the day that it was supposed to be delivered, I received a call saying the order was canceled because it was out of stock. How is that acceptable standard for an e-commerce website.”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Horrible customer service and delivery. I ordered 4 items for my baby and the driver never called me to deliver but told the company that I didnt answer him. Total liers, first n last time to buy anything from them. Hope they will shut down soon.”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“Absolutely shocking. Ordered and cancelled within the hour. No problem we will refund you sir. Tried to deliver the item 3 days later. Phoned back up and they told me to tell the driver to return the item. 20 days ago Phoned back for the 4th time today and they can see I have requested a cancellation serveral times but this has not been processed. No idea where the item is, nor my money for a brand new premium smartphone Shocking service”

Helpful Report

Posted 5 years ago

Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 5 years ago

“They have very poor delivery system. And they handle returns badly too. The fastest way to waste money is shopping online with noon. I would not recommend it to anyone. Do not work with them they are very unprofessional.”

Helpful Report

Posted 5 years ago

Hi, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Noon Reviews