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Noon Reviews

1.4 Rating 1,860 Reviews

8 %

of reviewers recommend Noon

Company Reviews

1.4

Based on 1,860 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Noon 1 star review on 9th April 2024

Noon 1 star review on 9th April 2024

Noon 1 star review on 8th April 2024

Noon 1 star review on 8th April 2024

Noon 1 star review on 24th March 2024

Noon 1 star review on 13th December 2023

Ahmed Salem Saeed Salem Alrowahi

Noon 1 star review on 13th December 2023

Ahmed Salem Saeed Salem Alrowahi

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish there was a negative star rating for noon food delivery. Have been waiting for 1.5 hrs. I start a chat and it’s like chatting with a robot. They end chats abruptly and just keep prompting that the issue has been escalated to the team. Had I not called the restaurant myself, wouldn’t have gotten my order. Zomato is far better, any other food delivery for that matter. Never ever ordering from Noon , never again!!!!! Pathetic.”

Posted 1 year ago

“I've paid for an extra fee to get the items delivered today but it didn't happen. I stayed up late and didn't get anything since the customer service can't do anything about it. I received a message that I'm unreachable where in fact I'm on my phone whole day and I tried reaching out to the delivery person but the his phone's off. It's not the first time. I've also had the same incident several months ago for so many instances. The "get it today" service won't happen. STAY AWAY FROM THIS SERVICE – they won't comply or upheld what's promised. I don't want to be unreasonable but the customer service support can't do anything to help since they also have to follow processes. They'll send you same macros over and over again, which is understandable since the management is always the last say. Some piece of advice? If you can't comply to the delivery schedule, as a respect to your customers, try to just put a quota or not offer the service at all. It's misleading, deceiving, and inconvenient. It's already 12 midnight, and I'm just about to sleep because I've been waiting for the parcel as your support said it'll get delivered today.”

Posted 1 year ago

“They delivered only one part of my order. No refund for the remaining part. Getting only promises from them. I paid for the express delivery but it seems that doesn't make sense at all My order is NAEEA0062286235”

Posted 1 year ago

“The delivery timing very poor they are always late and, i have ordered items from 4 days they canceled it later because they don’t have stock without back to me!!!! Really it make me upset”

Posted 1 year ago

“Not reliable at all!!! If you wish to waste your money go ahead and order from Noon foods… they’ve deducted AED138 for non delivered order and worst their driver has pressed the cancellation button in front of me and he took the food right in front of me… really???? After placing the order my mobile battery went dead and my family waited for the order until 2;35 pm but we haven’t received the order despite that I’ve paid for the order in advance! Later on I came down the building and I found Noon driver Danyal Tariq down the building with the food almost cold when I asked why you haven’t delivered the food to my home he said that the order is now cancelled because he couldn’t reached me over the phone !!! their customer service called me after receiving the formal complaint by email and yet supported the driver attitude and has confirmed not refunding the paid amount without any respect. Lesson to be learned , Noon has lost its credibility.”

Posted 1 year ago

“I have paid an extra delivery charges for delivering an order for today to the office, so far delivery guy not delivered any ordered items, but customer care says you will receive it after working hours. The worst service in KSA is noon.com.”

Posted 1 year ago

“I ordered food and got disgusting cold pizza and noon kept my money, they said that’s their policy! Wow what a policy.”

Noon 1 star review on 26th September 2022

Posted 1 year ago

“Terrible terrible experience I would never recommend to anyone to use the function of paying extra money for same day delivery you are wasting your time and money. I ordered my item at 10am and on the same day delivery option its said pay extra 18aed you will receiver your order in 4 hours my order never came.I cancelled the order and now I have to wait for my money for 7 days because you your incompetent people failed to deliver my order on time.Now you make it my problem”

Posted 1 year ago

“(Order ‎#NAEE40076757759)- they have delivered faulty item and not responding even after sending so mails and reminders, worst experience ever.”

Posted 1 year ago

“NAEE90031590595-S3 I have mentioned mention my order no. So noon can track the shipment. I have purchased Huawei watch gt 2 42mm and later I realise their is no calling option in gt2 42mm. So I return the watch at the same time I recived without even open the box. And my wife ordered huawei watch gt3. But noon has declined my return request and believe me this become my headache I didn't even open it also. How could they decline the return request when they have mention hessel free return on the item. I have attached the picture of huwaei watch gt3.”

Noon 1 star review on 19th September 2022

Noon 1 star review on 19th September 2022

Noon 1 star review on 19th September 2022

Posted 1 year ago

“More than 10 days I am following with noon for faulty item delivered but yet no solution (Order ‎#NAEE40076757759)”

Posted 1 year ago

“Horrible customer service.... I placed an order on noon food and by mistake put the address of my workplace when I had already left from there. Within just 30 seconds I requested for the cancellation but my refund was denied stating that the order was already accepted. I even asked them to get it deliverd to the other place or take the cancellation charges or put the credit in my account so i can use it next time but nothing worked. They took all the money n delivered nothing.... Although the amount was just 29 dirhams but I really felt I have been robbed of my hard earned money..... Don't feel like giving them this one star as well...”

Posted 1 year ago

“When something goes wrong and you issue a complaint, they write to you saying how sorry they are and ask you to contact them. You write several emails, they all get apologies but no solution or action of any kind to fix it at all. You call many times and they tell you that they take the matter seriously but again, you never hear back from them, no solution no nothing. They couldn’t care less about their customers, just want to sell, sell, sell and if there’s a problem they just abandon the client and move on to the next sale.”

Posted 1 year ago

“Bad quality and worse cuwtimer service and return’s experience - they dont even call back or answer calls”

Posted 1 year ago

“Order ‎#NAEE40076757759 - I have bought Tablet from Noon and unable to download application. tried to get an solution from them but unable to get any, suggest others not to get into trap and avoid buying any electronics devices from Noon.”

Posted 1 year ago

“Their delivery system is pathetic and unreliable !”

Posted 1 year ago

“Customer service is pathetic”

Posted 1 year ago

“Very bad I purchased a product and without using returned it. Its been a month there is no update. they are saying it wont be refunded. Worst experience from noon. some one from noon has damaged the box and now they are saying money will not be refunded as box is damaged. After 2 month i am getting this ans. I recommend never buy anything from noon.”

Posted 1 year ago

“I bought a scooter. When it got delivered it was low battery so we couldn't drive it. So we tried charging it but something was already shaking inside the charger. But since we need it so badly we charged it. But the indicator is still green and blinking so it's not charging. I called immediately the same day it got delivered. I asked it to be replaced or else just refund the money. They then told me that they'll be needing 24-48 hours until they get back to me for solutions. Again after 48hours they called me and the same thing has been said. I said to just return the item and refund my money as I need the scooter badly. On my 5th call with them they now refused to return my money. I mean I saw my order and I will not pay for an item which is not working. Who wants that right. Till now I'm still waiting for an update but no solution has been given. The service is really really bad. It's as if they're waiting for 1 month to finish until I can't do anything anymore now.”

Noon 1 star review on 26th August 2022

Posted 1 year ago

“I've had a lot of bad experiences since noon, but this is the first time I'm leaving a bad review because it's moved too far. When I ordered some items today, I asked them to ensure good quality items rather than ones that were past their expiration date or were close to doing so and today they just delivered Rotten vegetables which I can't prepare.i just can't believe noon team have done this even after I requested them before delivery.”

Noon 1 star review on 20th August 2022

Noon 1 star review on 20th August 2022

Posted 1 year ago

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Noon is rated 1.4 based on 1,860 reviews