Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fast delivery.”

Helpful Report

Posted 3 years ago

“Excellent professional experience! Was pleased with the ease of ordering. The feedback and delivery were excellent too. I will be ordering again.”

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Posted 3 years ago

“Frozen yoghurt really appreciated be my dog Wi in this hot weather when the adults/grandchildren are enjoying their ice creams!”

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Posted 3 years ago

“Always satisfied with what I order, but am still waiting for my last order.”

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Posted 3 years ago

“Package arrived...and great contact via email with Not In the Dog House.”

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Posted 3 years ago

“Good fast delivery. Recommend this company”

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Posted 3 years ago

“My dogs love this meat, has settled one of my dogs stomach, never had a problem since being on Forthglade and my youngest one lives it and her coat is so shiny. Also very fast delivery which is Normal for Not in the dog house.”

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Posted 3 years ago

“Good fast delivery. Good communication re: order dispatch etc.”

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Posted 3 years ago

“Very pleased with service and with products …. The only thing I would suggest is to allow delivery on a specific day as I was not in when the frozen food came and it had half thawed out on my front door step when I got home”

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Posted 3 years ago

“Excellent product and service. I was delighted that my order arrived quicker than expected.”

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Posted 3 years ago

“Product as described, prompt delivery. Thank you.”

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Posted 3 years ago

“Easy to order great price and arrived within a few days :)”

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Posted 3 years ago

“It’s my first time buying from them , they went above and beyond to get a selection of things added that replaced missing items that I had on my order … the team was great at finding alternatives and the dogs so far are scoffing there food up each day , great selection to choose from thanks to all round great service I had”

Not In The Dog House 5 star review on 21st June 2022

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Posted 3 years ago

“Great company to deal with. Easy order process, quick delivery, items in good condition on arrival”

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Posted 3 years ago

“I ordered my tinned dog food and received it on date the email said it would. My dog loves Natures Menu. Thank you.”

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Posted 3 years ago

“I recently placed an order with Not in the Dog House and initially had a problem with delivery . However I contacted Will at the company and he resolved the issue quickly and I received my parcel the following day with added extras as an apology. Will was quick to respond to my problem and I cannot fault the service . I will be ordering again. Thank you Will”

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Posted 3 years ago

“Always have had a great experience with these guys, thanks!”

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Posted 3 years ago

“Excellent company to deal with”

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Posted 3 years ago

“Always collect from them they hold a great range”

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Posted 3 years ago

“Been using them for 2 years no problems!”

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Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews