Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“I have emailed this company several times now regarding a ripped dog bed, but despite saying they would make enquiries and get back to me, they have ignored my subsequent emails. Very poor customer service and not pleased at all with the quality of the bed I bought. Ripped in less than a year even though my dog is only small and has several other beds she uses. Customer service just non existent. I won’t be buying from them again.”

Helpful Report

Posted 2 years ago

“not received order no reply from calls and emails had to find alternative supply”

Helpful Report

Posted 2 years ago

“Failed to deliver order, failed to give a refund, now failing to reply to emails or phone calls! Thieves and charlatans! I wish it was an oversight, but hundreds of people are chasing them!”

Helpful Report

Posted 2 years ago

“I recieved the harness on time but to small so I emailed on how to exchange got nothing back, so got returns address on website I sent parcel to returns with note on invoice. I've emailed twice after I sent it and no reply plus it's been 5weeks now and nothing”

Helpful Report

Posted 2 years ago

“They couldn’t supply goods after a month and after another month still have not refunded me”

Helpful Report

Posted 2 years ago

“DO NOT USE NOT IN THE DOG HOUSE They owe me about £200.00 in goods. Lied that it was on the way. Lied that I had been refunded. Now wont answer my emails. Worst company I've ever delt with”

Helpful Report

Posted 2 years ago

“Non existent customer service. Only received part of my order but impossible to speak to anyone to resolve the issue.”

Helpful Report

Posted 2 years ago

“Item finally arrived after 3 weeks, poor quality and was damaged. Was told I would get replacement, still waiting 3 months later …. Not a good company, will now seek money back through credit card company”

Helpful Report

Posted 2 years ago

“What a joke, I ordered/money taken then waited and nothing happened. No delivery, then when I emailed I was told they are sorry and have re sent order to the warehouse, (my order was frozen raw dog food) I waited 11days and I then said if it isn’t delivered cancel my order with a full refund, their reply was it’s now cancelled wait 5 -7 days for refund, day 14 a separate company emailed me to say my order was being delivered. My raw feed arrived but not all frozen as only had one small ice pack inside. I won’t use again”

Helpful Report

Posted 2 years ago

“Not cold or wet enough to use but having tried it on found it fits well and looks good.”

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Posted 2 years ago

“Cannot give zero”

Helpful Report

Posted 2 years ago

“Very disappointed. 6 weeks later and I’m still Missing items from my order”

Helpful Report

Posted 2 years ago

“Received order of 2x15kg bags of dog biscuits promptly and in perfect condition no ripped bags or damages. Fantastic price as well so very happy with my purchase and with the service I received from Not In The Dog House.”

Helpful Report

Posted 2 years ago

“Ordered three dog beds only received one still to be resolved 😔”

Helpful Report

Posted 2 years ago

“I ordered a raincoat for our dog which was far too big and so promptly returned it unused in all original packaging with labels intact. However that was over two months ago and after sending numerous emails I still have not received my refund which I feel is outrageous and against their own refund policy. I will NEVER use this company again as they are untrustworthy and don’t fulfil their own obligations.”

Helpful Report

Posted 2 years ago

“I ordered and you didn’t supply. I have sent countless messages emails and no one replies. Times are tough and you are a dishonest company taking people’s hard earned money. DO NOT PURCHASE FROM THEM. If my refund is not in my account tomorrow I will be reporting to trading standards.”

Helpful Report

Posted 2 years ago

“Order was short on one item, after 3 emails I have still received no response from this company.”

Helpful Report

Posted 2 years ago

“Ordered a fabric Dog Crate over 3 weeks ago chased numerous times to be told it’s been dispatched, chased again said they would send out again guess what not arrived, asked for delivery details guess what none supplied this guy Will is a conman”

Helpful Report

Posted 2 years ago

“Great quality product and quick delivery”

Helpful Report

Posted 2 years ago

“Company should be renamed as "Firmly in The Dog House" Had to give 1 star to open comments box but would in reality give zero. My experience echos those of many others, |non delivery and lack of communication by e mail; 2 listed phone numbers one not in use and 1 straight to voicemail - of course unanswered. Cancelled my order after 2 weeks and bought products elsewhere only for them to arrive unannounced yesterday. Returning dog crate with trepidation despite their pledge of "60 day risk free returns". I will advise on status of refund. Simple point is DO NOT USE this Company Unfortunately”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews