Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“there was a delay in recieving the dog food i think there was maybe a shortage drivers : as it was around the time of The Queens passing But overall i am pleased with service”

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Posted 2 years ago

“As i have never used this website before I took the plung to try, as they were the company who were selling my horse feed the cheapest. Although the customer service after my order was placed was extremely poor. When I placed my order i was lead to believe that it should arrive within 10 working days. i received an update saying that my order had been dispatched. But this wasnt the case. after countless emails and being continuously ignored or receiving a reply saying they were looking into it. so basically if you want your items dont expect to have any decent contact with the company and live in hope that your order eventually turns up. i wouldnt recommend them to anyone and i will never be using them again!”

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Posted 2 years ago

“I am surprised I was asked to leave a review. I would not recommend this business at all. The dog food I ordered took nearly a month to arrive. This was after being told that my order had been shipped… twice. The replies to my emails were mainly automated and there is no contact number to call them. Terrible service.”

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Posted 2 years ago

“Brilliant coats, great quality and built to last. Will definitely keep the pups warm and dry in the wet weather!”

Not In The Dog House 5 star review on 10th October 2022

Helpful Report

Posted 2 years ago

“It is 4 weeks since I received confirmation of my order. Still waiting to receive my goods.”

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Posted 2 years ago

“Awful. Didn't receive the items and no response to emails.”

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Posted 2 years ago

“Shame I can’t give no stars. Disgraceful company, order not fulfilled, no refund given even after waiting over 10 days. No response to emails. Am hoping Trading Standards will do something.”

Helpful Report

Posted 2 years ago

“We ordered horse feed and dog food totalling nearly £200. It was never sent and so after 10 days of unanswered phone calls and emails we advised that we had cancelled the order. Still no response so we advised our bank who have taken up the issue with not in the dog house and our bank have reimbursed us . We will never use them again.”

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Posted 2 years ago

“Pleased with product - fabric dog crate - and communication from Not In The Dog House. Delivery was slightly delayed from advertised but received an email to apologise for this.”

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Posted 2 years ago

“Whilst my money was taken immediately there were long delays and long periods of silence at each stage of dispatch and delivery leaving me completely in the dark about when I would receive my goods. In fact I didnt receive the goods in time for my daughter's birthday so had to buy an alternative present. When I emailed to ask for progress I received very polite emails but the service left too much to be desired to repeat willingly.”

Helpful Report

Posted 2 years ago

“Delayed delivery of about 4 weeks. When I got concerned and tried to contact them I was unable to get a reply that wasn't from a bot. Me : where's my stuff? Bot(Will): your delivery got lost we will resend it. Me:when Bot(Will): no reply Me: can I speak to a human? Bot(Will): no reply Me: I need this order when will I receive it? Bot(Will): your delivery got lost we will resend it. Me: aaargh! Tried to find a contact customer services number but no chance. We eventually received our correct order but after we bought other food to ensure our dog could eat.”

Helpful Report

Posted 2 years ago

“Once order was placed there was no contact until 3 weeks later when I wanted to cancel the order. The order came in parts which is still incomplete. Item were bust open not happy at all”

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Posted 2 years ago

“Very bad at communicating unable to give a clear answer when goods did arrive box was damaged and contents also couldn’t be bothered to contact them won’t be using there services again.”

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Posted 2 years ago

“I’ll give a short review , Don’t buy anything from them and life will be good , going to have to ask my bank to refund me 🤬”

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Posted 2 years ago

“It tuck far to long to get my order, First never arrived, second was sent, I had no way to track as the "scan" did not work”

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Posted 2 years ago

“Took nearly 4 weeks to arrive which is far too long, emailed to find out what the delay was you said it was out for delivery but still took another 2 weeks after that.”

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Posted 2 years ago

“I haven’t given 5 star simply because of a problem which caused for a long delay before delivery. I think caused by postal strikes. Communication from company was excellent and I will be reordering.”

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Posted 2 years ago

“he likes them”

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Posted 2 years ago

“Still have not received my order”

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Posted 2 years ago

“paid for a dog coat. never received. money not paid back. have been chasing this up for nearly a year. 1 start would in my opinion be a generous review”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews