Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very late delivery-took them 6 weeks to deliver the dog bed when it’s advertised 5 days! Lack of coms and general poor customer service”

Helpful Report

Posted 2 years ago

“Took over a month for me to receive my order and that was only because I reminded them I hadn’t got it. The courier couldn’t find me so it was sent back to the depot and re delivered again but of course it had all defrosted by then☹️”

Helpful Report

Posted 2 years ago

“Ordered some naturo dog food for my dog week's ago now, and still not received my order.”

Helpful Report

Posted 2 years ago

“Product was fine, but took 2 weeks to deliver and no communication until I followed up and chased them.”

Helpful Report

Posted 2 years ago

“Product absolutely fine but ledt unimpressed with communication and customer service.”

Helpful Report

Posted 2 years ago

“Very slow delivery. Several dented tins including 2 without labels and 1 tin that was inedible as it had gone off”

Helpful Report

Posted 2 years ago

“I have no problem with the item ordered but it did take several weeks before it arrived”

Helpful Report

Posted 2 years ago

“Very poor communication: I got my order ....eventually....only after a long drawn-out series of emails and conflicting responses !!”

Helpful Report

Posted 2 years ago

“Order not fulfilled, communication very poor, unable to contact by phone, six weeks on still waiting for refund.”

Helpful Report

Posted 2 years ago

“I am still waiting for my order, not impressed”

Helpful Report

Posted 2 years ago

“I waited a long time for my delivery and when I emailed to ask where the product was I received no reply. I had wrote off my product and eventually received it through the post. The dog collar is very good quality but the delivery and customer service could have been better”

Helpful Report

Posted 2 years ago

“Super slow delivery. Customer service told me it was dispatched when it wasn’t. All good when it eventually came and a good price but delivery was off putting.”

Helpful Report

Posted 2 years ago

“Product showed as in stock but after about 10 days I cancelled….. they agreed to process a refund. A few days later the product arrived rather than being refunded!”

Helpful Report

Posted 2 years ago

“Still waiting for missing items. X4 Petstages Dogwood Sticks. Wasn't in the parcel at all. Company difficult to contact when e mailed reply was well deal with it but nothing ever happened. Definitely shot themselves in the foot, would have put in a regular monthly order for my dogs food. Stay away from this site.”

Helpful Report

Posted 2 years ago

“Asking for review but have not yet received it”

Helpful Report

Posted 2 years ago

“Delivery very slow (butI got it in the end). No communication or response to chasing email”

Helpful Report

Posted 2 years ago

“Customer service was very poor Got my order eventually. Electronic reply to an email with no option to speak to anyone. Be prepared for a long wait for your delivery. My advice would be to use another supplier and read other reviews before placing your order wish I had.”

Helpful Report

Posted 2 years ago

“Delivery was late Initial email apologising Package arrived damaged, courier unhappy as bird seed all over her car Product substandard on delivery No apology, no refund”

Helpful Report

Posted 2 years ago

“Slow service. Ordered a dog coat only to be sent the wrong size. Returned it asking for the correct size and postage refund . Still waiting and no reply to my emails. Could do better. Doesn't seem to be a telephone number to contact them either. Dissapointed.”

Helpful Report

Posted 2 years ago

“Took over a week for my delivery as it got forgotten. But then spoke to a member and it got sent next day. Still not happy”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews