Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered three dog beds only received one still to be resolved 😔”

Helpful Report

Posted 2 years ago

“Whilst my money was taken immediately there were long delays and long periods of silence at each stage of dispatch and delivery leaving me completely in the dark about when I would receive my goods. In fact I didnt receive the goods in time for my daughter's birthday so had to buy an alternative present. When I emailed to ask for progress I received very polite emails but the service left too much to be desired to repeat willingly.”

Helpful Report

Posted 2 years ago

“It tuck far to long to get my order, First never arrived, second was sent, I had no way to track as the "scan" did not work”

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Posted 2 years ago

“The order was brilliant but not so impressed with the company. The goods has free delivery but they could t give a date so we opted to pay for a 5 day delivery. Order arrived after 7 days. There is no phone number and they don’t always respond via email”

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Posted 2 years ago

“Product took too long to arrive”

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Posted 2 years ago

“Took over 2 weeks to get the dog food, then we it did arrive 2 boxes were bust open and had to be thrown away. We had to go and buy food in the interim because of the length of time delivery took.”

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Posted 2 years ago

“It took weeks for the order to arrive & then only half arrived, second lot arrived nearly 1 week later & a bag of feed was damaged, which I emailed a photo to inform, but had no response! Communication is poor & delivery slow!”

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Posted 2 years ago

“I cannot review the dog crate I purchased as, after three weeks, I still haven't received it !”

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Posted 2 years ago

“Got my order eventually after waiting over a month!”

Helpful Report

Posted 2 years ago

“A 3 week wait for delivery with few updates - I had to buy individual packets from my local pet shop on 3 occassions ater I had been reassured it would here soon. I had to cancel and order direct from the supplier. I won't us again. Good response to emails when I sent them.”

Helpful Report

Posted 2 years ago

“Ordered dog food on 12-09-2022 and still not received it as of writing this review (27-09-2022). Site looks good, prices seem reasonable but why such a long delay? Can’t answer the other questions as I haven’t received it yet so don’t know who delivered it, its condition or how long”

Helpful Report

Posted 2 years ago

“Ordered and paid for 2 dog crates .only recieved 1. Apparent error at warehouse .Still not received it.”

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Posted 2 years ago

“Having to wait 12 days for delivery being told often had been dispatched when it hadn’t would not use again”

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Posted 2 years ago

“Extremely long wait for the dogs food. He ended up eating mine while we waited.”

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Posted 2 years ago

“I waited 14.days for my order, it didn’t arrive, had to ask for a refund, I wouldn’t use them again.”

Helpful Report

Posted 2 years ago

“Box wet through 4rolls split and contaminated”

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Posted 2 years ago

“Sadly have still not received my order :( not had shipping updates”

Helpful Report

Posted 2 years ago

“Was told over 2 weeks ago that this item had been dispatched but clearly it had not . This was needed asap as our young pup was going to go to kennels with her big brother who sadly passed away unexpectedly so we decided she would go to a family member the item was so she had some normality while staying with them”

Helpful Report

Posted 2 years ago

“Amazing products but delivery was slow even though It was paid for. Not all of my items were packed :(”

Helpful Report

Posted 2 years ago

“I’m disappointed that my order took over a week to deliver , by the time it arrived I had had to go to Tesco, anyone want a case of dog food??”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews