Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delivery time, then only part order delivered, had to chase remaining, just too much hard work to deal with this company. Will not use again.”

Helpful Report

Posted 2 years ago

“It has taken more than a month and umpteen emails before my order arrived. Despite you saying that you had fulfilled the order on the 12th August. I had given up hope of receiving my order but thankfully it has now arrived.”

Helpful Report

Posted 2 years ago

“I still haven’t received my order it must be nigh on a month now”

Helpful Report

Posted 2 years ago

“Very poor delivery service. My first order and only received half. Still waiting on a response from them... not impressed!!”

Helpful Report

Posted 2 years ago

“I made an order on 02/08 and got the items only on 20/08. Not very good. The communication wasn’t great either, there was no estimate delivery date, and I live in London, not somewhere hard to reach.”

Helpful Report

Posted 2 years ago

“I ordered a dog crate for express delivery to the house we were holidaying in for a week. I kept chasing the company regarding the delivery since they hadn't provided me with a delivery date. A week after I ordered, I was told my order was due for delivery 10 days after I ordered it - which was after I had left the holiday house. I had to collect my new puppy without the dog crate. I have not been able to retrieve my order, since it would cost me more to drive back to Cornwall than ordering a new crate would cost. I'm sure Not in the Dog House is a great company if you do not require a fast delivery.”

Helpful Report

Posted 2 years ago

“Took two weeks for our dog food to arrive so it obviously was not in stock at the time of order. Emails were responded to quite quickly which was appreciated. The courier that they use did not deliver the food on two attempts despite somebody being home on both occasions. Apparently nobody answered the intercom that we don't have was their excuse. Ended up picking the package from the depot myself. Not the best experience overall.”

Helpful Report

Posted 2 years ago

“I’m really disappointed. Firstly the order took two weeks to process which was then too late for the arrival of our puppy. I emailed to cancel the order twice, but no one responded to me. Instead, they shipped the order. I’ve since tried to return as the driver couldn’t return the order on refusal. Now I’ve been charged for a product that you can’t use and no one to speak to, to arrange a return.”

Helpful Report

Posted 2 years ago

“Paid for express delivery. Took a week to arrive, many emails not replied too. Also was promised a refund of the delivery charge but never received.”

Helpful Report

Posted 2 years ago

“I am still waiting for my item to arrive after 3 weeks of waiting. I have contacted, them but i just get a general " YOUR PACKAGE IS ON ITS WAY" where from the moon !!!!!!!”

Helpful Report

Posted 3 years ago

“Took longer than expected to arrive. Ordered allowing for the fact that we had about a weeks supply left and it took longer than this, was about 10 days! Also has quite alot of unnecessary packaging, black plastic that can't be recycled and cardboard around each one, im sure this could be minimsed.”

Helpful Report

Posted 3 years ago

“Unfortunately, the products ordered took 10 days to arrive, despite paying for Express Delivery. It was only when I chased the products that I got a response. I ordered Frozzy Dog ice cream. It was virtually melted when it arrived. If you are unable to supply products as advertised it might be better not to offer them for sale.”

Helpful Report

Posted 3 years ago

“Took along time to arrive , arrived eventually after me constantly messaging . Arrived on 2 separate days . It’s a shame really they don’t appreciate people want to buy of them , and they treat them poorly”

Helpful Report

Posted 3 years ago

“Order despatched and arrive beautifully packaged , however part of the order was wrong/ missing and two weeks on this has not been rectified despite several emails! 😕”

Helpful Report

Posted 3 years ago

“Item not received. 2 stars as they are looking into and sending out another one although weeks late.”

Helpful Report

Posted 3 years ago

“Whilst there is plenty of choice online for our pets I'm still waiting for my goods to arrive. I ordered them on the 11th June & its now the 21st June so not impressed really”

Helpful Report

Posted 3 years ago

“Took 6 days to arrive despite paying for express delivery. I'm guessing the first consignment got lost in the post as I had an email telling me it had been resent after I had emailed twice to report non-delivery. No offer of any refund of the excess shipping I had paid for a fast delivery. When the product finally arrived it was part-defrosted also.”

Helpful Report

Posted 3 years ago

“Frozen food defrosted. Needs a new courier. Long delivery time. Sorry”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews