Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was good and the prices are competitive, however delivery was a shambles.. I ordered this product on 1st January after getting a puppy and it said delivery was 5-7days working days. I had a week's worth of puppy food from the breeder which started to run short. Eventually I had to travel miles to get some food as this did not turn up till 12th January (9 working days)!! The website said delivery may be delayed due to postal strikes, however this was delivered by APC (not on strike?). I also didn't receive my 'Your order is on the way' till 16th January. I think it would have helped to be given updates or an apology if running late. When the packages did eventually turn up, the one box was soaking wet (with food inside!). For my first order, this was not the 'Happy Pet Owners' 5* rating I was expecting.”

Helpful Report

Posted 2 years ago

“Goods took 6 weeks to arrive. Lack of communication available to chase. Asked bank to intervene and goods then arrived.”

Helpful Report

Posted 2 years ago

“The dog food was delivered very late - took 2 weeks. I had to buy the food elsewhere because we ran out before your delivery. Sorry but will not be using you again.”

Helpful Report

Posted 2 years ago

“Delivery was very slow”

Helpful Report

Posted 2 years ago

“I ordered a dog coat on the 28/12/22 . I received confirmation of order and on the 4/01/23 an apology for delay . I contacted the owner Will on the 13/01/23 as still no dog coat . He writes very polite e mails and he confirmed the dog coat had been dispatched and I would receive a tracking number shortly . However it is now the 17/01/23 and I have not received a tracking number or a date for delivery . I have paid for the dog coat but would not recommend this company as I am still waiting delivery !”

Helpful Report

Posted 2 years ago

“i have walted since 20th of december for and ordwr over £50 and still not received”

Helpful Report

Posted 2 years ago

“the covering on the squeaky bone toy was chewed off in 15 mins and was a chocking hazzard”

Helpful Report

Posted 2 years ago

“The dog bed is very light and uneven. When thd dog goes to sit on it the bed is upending cos its so light with not enough stuffing. Not happy at all.”

Helpful Report

Posted 2 years ago

“Order was incorrect and cannot get a response by email or phone to sort out getting the correct item.”

Helpful Report

Posted 2 years ago

“Delivery was much longer than advised”

Helpful Report

Posted 2 years ago

“Very slow delivery and when I said to just cancel and refund my order it came anyway. The coats themselves are nice.”

Helpful Report

Posted 2 years ago

“I placed an order on 7th December. It’s now the 29th December and I still haven’t received my order.”

Helpful Report

Posted 2 years ago

“Late delivery and then only half the order arrived. Still waiting delivery of the rest.”

Helpful Report

Posted 2 years ago

“Friendly customer support when they do reply but the order still hasn't arrived and took 17 days to be dispatched”

Helpful Report

Posted 2 years ago

“Lovely product, very little communication and delivery took a while longer than expected.”

Helpful Report

Posted 2 years ago

“After a delay in receiving my order, I have been sent the wrong item.... should have received a waterproof cost and received a drying coat. I have emailed them but not had a response yet.not the best service sadly.”

Helpful Report

Posted 2 years ago

“Still awaiting delivery, with no hint of a delivery date. Very disappointing.”

Helpful Report

Posted 2 years ago

“It took 2 weeks to be dispatched from the warehouse. When the food arrived 5/7 bags were ripped and emptied into a damaged box.”

Helpful Report

Posted 2 years ago

“Unfortunately the dog cake I ordered turned up and it had fallen apart. The biscuits had all broken off and snapped. This could well be down to the courier, but I think it could have been packaged better as it was loose in the box with a bit of loose bubble wrap.”

Helpful Report

Posted 2 years ago

“Item not received after three weeks”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews