Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,428 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of great products, such a shame you have to pay for delivery even when you spend over £60.”

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Posted 3 years ago

“Good value, have ordered several times, reliable email & delivery service. But constantly confused by promise of "free delivery" that never seems to materialise!”

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Posted 3 years ago

“I like Notino, but why they haven't for free delivery for still buyers or more the example 30£”

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Posted 3 years ago

“I accidentally added the same item to the basket twice but could not change at checkout without cancelling and starting again”

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Posted 3 years ago

“Not received item at time of writing this, but got to checkout thinking it was free delivery!! Cost me £3:99????”

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Posted 3 years ago

“Happy with the price of product but cost of shipping is high.”

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Posted 3 years ago

“Good price but other sites offer free delivery over £25.”

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Posted 3 years ago

“Easy to buy goods at excellent prices shame I had to pay postage”

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Posted 3 years ago

“Fast efficient and easy to move around (and go back from payment checkout to change things easily).”

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Posted 3 years ago

“As a new customer I would have loved to have, on my first purchase, a discount as all the majority of your competition do.”

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Posted 3 years ago

“Sending parcel on time.”

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Posted 3 years ago

“Fantastic value , quick delivery Happy with my purchase every time 😃❤️🙌🏻”

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Posted 3 years ago

“I haven’t received my order yet so cannot comment, but easy enough to order and free postage is good.”

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Posted 3 years ago

“Found it difficult to order had to keep going back page Finally finished with free postage then after I paid I noticed £3.99 had been charged for postage.”

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Posted 3 years ago

“I searched for a product I wanted to buy and Notino came up as having the most competative price. I added to my basket to check shipping charges, there were none added, I went to Paypal and nothing else was added to I paid for the item, I was then taken back to Notino where I clicked confirm, only then seeing shipping had been added on at the last minute, making the item not the best deal after all. :/”

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Posted 3 years ago

“Amazing discounts, genuine products- Notino has been my fragrance destination for a while now. Thank you! The delivery is good compared with other websites, could be better though. I had a not so great customer service experience a while back when I returned a product and wanted a refund but the lady I spoke with was not too helpful but I got over that since and have been back shopping!”

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Posted 3 years ago

“Satisfactory”

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Posted 3 years ago

“This is my first time using Notino, & if all goes well with delivery etc. it won't be the last. So far it's everything seems really good. I am especially pleased with the prices.”

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Posted 3 years ago

“Found it difficult on my phone, much easier on my IPad. Disappointed you charge postage, I had spent over a £100 and you charged £3.95 I think you should give this some thought.”

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Posted 3 years ago

“Yes and I will recommend 👌”

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Posted 3 years ago

Notino is rated 4.6 based on 3,428 reviews