O2 Reviews

Name: O2
Rating: 1.40

1.4 Rating 1,084 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“London SE3 - we used to have a good reliable O2 phone service but for the past 12 months and more it has become worse to the point that to make a call we need to leave the house to find a signal & so do our neighbours. Trying to contact O2 is a waste of time but we do get helpful texts saying that O2 improving the network in our area. To date we haven't seen any such thing & the joke is that from our bedroom window we look straight at the O2 Arena - nice Logo but we have no service. We have no issues with the cost of the contact but we are paying for something we don't have at home - like a signal, with a mobile device that we cannot use to make calls !”

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Posted 4 years ago

“customer services is very poor signal is really poor dont bother with o2 go with another network”

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Posted 4 years ago

“Terrible terrible terrible service. Finally left o2 forever. Had 2 phone contracts with them for the last 10 years. Was a loyal customer. Even had a friends and family discount. But for 2 years extremely bad Internet at my house. 4g hardly worked and 3g was soooo slow. Kept telling them but problem wasn't fixed. They did give me some money off bills but wasn't good enough. I'd rather have good service. Switched to Vodafone for both contracts now. One of them I switched before the contract ends but couldn't deal with the bad service anymore. I was more than happy to pay early termination fee instead. Even with friends and family discount it wasn't worth staying with them. That's how bad it was. I'm not usually one to complain but appalling service. Almost 2 years I paid and dealt with the slowest Internet ever. I even got WiFi in the end although I didn't want or need to as I had an 80gb plan. Appalling.”

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Posted 4 years ago

“Customer service is poor to 0, internet not working properly in many areas, contacted them 3 times over the course of 6 months they always said someone would call me back to discuss my issue but they never did. Strongly suggest you find yourself any other service but O2.”

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Posted 4 years ago

“Absolutely rubbish !! Got good deal, then no one got back to me as change of staff, so lost it !!”

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Posted 4 years ago

“Worst network ever, I have been with them since 2019 and hardly use 5GB internet of my 90Gb pack, because of the data speed that they provide. Don't go after they offer, and the worst part is when you complain they will say because of some kinda network going on, They have been telling me this since 2019 and still saysthe same thing.”

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Posted 4 years ago

“Rather that banging out O2 priority tickets and events this service provider should stick to the basics of running a business and looking after customers. To sort out an error by O2 it has taken me over 30 hours of phone calls, waiting on phone queues, being cut off after waiting a long time and talking to someone from O2, contradicting information, poor customer service etc etc. I can not stress enough how on earth this company can promoted itself so highly on advertising but are absolutely useless at the basics? SUCH POOR CUSTOMeR SERVICE that it really becomes embarrassing to call them again and get another wakeful experience. Welcome to O2 a.k.a 2 Bob Outfit”

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Posted 4 years ago

“I've ordered a mobile with 36 months contract as an upgrade . During the chat with Alice from o2 i specifically requested my address to be confirmed. She confirmed the correct address. 2 days later the phone is delivered and accepted by someone singed as me to a completely different address in Barking !! An address i have never heard of. Since then i have spend numerous hours in contact with more than 10 o2 representatives who acknowledged their mistake, but are doing nothing about it. So i am now bond to pay 36 months for someone who stole my phone. I've also been in touch with DHL who claimed they delivered the parcel successfully ( no signature or id requested!!!!) to the address they were given o2 are a scam ! and their representatives are completely incompetent and rude !! Avoid if you can, i regret staying with them”

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Posted 4 years ago

“The worst network I have been with so far. The whole of my village is a notspot. Their coverage tracker is way off what it says it is and their customer services will repeatedly fob you off. I wish I had avoided them totally and regret ever getting a contract with them. Once this contract is up I will be telling the to jog on. I recommend everybody else to do the same.”

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Posted 4 years ago

“Apart from blurred onhold 'music' it all began well enough: helpful and very pleasant Matthew happy to re-activate my old sleeping Nokia. Quickly sent me a sim. But there it ends. Next stage, on landline, unavoidable, was a morass of distorted music, long waits, a totally stupid robot responder. Even allowing for epidemic, this does not indicate a competent company.”

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Posted 4 years ago

“This company is gross. Kept my mother trapped in a contract, renewed it without her agreement and charged her ridiculous prices for services she never even used. She has been trying to get out of it since 2016. 5 bloody years ago. And now she has had to pay £500 for a contract they said end in 2023!!! The nerve of these people. I hope they feel sick taking advantage of others, we can't afford to be in this situation.”

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Posted 4 years ago

“A carrier pigeon can send information quicker than O2's network. I still have 12 months on my contract and I'm counting down everyday until I can do away with the UK's worst provider.”

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Posted 4 years ago

“do not answer the phone very poor service”

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Posted 4 years ago

“Very poor quality and sizes competitive out of chart.”

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Posted 4 years ago

“I stick with O2 because I get a signal in my rural locality and I find the signal is good nationwide even when I'm with people who are complaining they have no signal and they turn out to be on EE or Vodafone. The big big big problem is their appalling customer service and their ability to make a complete mess of anything you ask them to sort. Two years ago it took me several hours to sort a mess after change of contract. Now, I am trying to resort the contract, the chatline made a complete mess of it yesterday and today I have spent the whole morning on a chat and they will not ring me or answer the phone to sort it - they just keep messing up the chat - I think they are doing it on purpose to try to charge me £27 rather than let me use the £15 sim bundle I am trying to swap my number onto. I'm now gonna sit and have a chat with Siri, Cortana or Bixby so I can feel like I'm having a chat with an intelligent being after O2's chat team have totally messed with my head”

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Posted 4 years ago

“Apalling customer service. I ended my contract (Ive been a customer for decades), as i emigrated. Paid to leave my contract, waited the 30 days notice, they shut my O2 app access down and told me to wait for a final bill. I told them if there was any difference, i would have to organise money as my UK bank account would no longer be active. No issue they said, we will refund to another UK account for you. Heard nothing, got an email saying i dont owe anything, so i rang to check everything was closed etc. Im told O2 owe me money, I said great, youll have to repay it to another card as the previous payment card is no longer active, person went to check with supervisor. 25 minutes calling from abroad and am then told, they will refund to my card that is no longer active and then i need to ring my bank and sort out getting the money back from them! Im not even sure you can make a transaction to a card that is no longer active???? They cant refund me any other way apparently. The person had a terrible command of English and couldnt even pronounce my simple English name correctly!! So, O2 have my money. Thieves!!!”

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Posted 4 years ago

“I had to order a temporary new sim for Internet usage and I disgraceful incurred in o2.. Never again! Awful customer service and service itself! The advertise promotions have never existed.. They are simply ridiculous. Save your money!!”

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Posted 4 years ago

“If I could give O2 no stars I would! I've tried to cancel my contract since the beginning of October, I've send the brand new phone back unused and unopened. I've spent countless hours on hold waiting for someone to help, the advice and help I've received is the worst I've ever experienced! I'm being sent threatening letters and emails constantly to make a payment for a phone I've not had since the beginning of November! I've made so many calls and have been reassured countless times of the numerous administration errors made. I will now have to seek legal advice for a cease and desist because I own you nothing at all! Con artist and scammers!”

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Posted 4 years ago

“A free upgrade! Upgrade on us... You forget to mention that your prices are not even competitive! It’s a downgrade for my wallet! I keep on being told though it’s better quality... hmmm! I don’t like #complaining at the best of times but this is the greatest lie that o2 could of ever come up. I have contacted o2 about this on three consecutive times about this upgrade and their prices are stupid! A 36month #contract should not be costing me more than 24months... even on a newer phone. To add I request a call back from the #outbound team and they can’t even be bothered to contact me! I am with Carphone warehouse/Mobiles.co.uk and if they want my business now or in the future, they are going about this very wrong. Customer service and business attitude of this is not going to last very long... where as nobody in customer support has spoken to me badly or treated me badly, the above speaks louder than words! Awful! Not impressed at all! I wonder if Carphone warehouse are able to help at all? 🤔🤔”