O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,065 Reviews

8 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter garbage. Hateful customer service . 17% increase in bill in month 3, AVOID LIKE THE PLAGUE.”

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Posted 2 years ago

“The customer service is non existence, not interested on any complaint.”

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Posted 2 years ago

“02 is a rubbish and crazy company mobile provider.There customer service are so annoying,they don’t understand English even they just disconnect the call when can’t solve the issues.most of are from india who has no knowledge about 02 service.I had lost my mobile signal now it’s over 7days.every time they just lying to me but they not doing anything.I been to the store.same rude behaviour or attitude..I want to cancel my contract and ask for compensation..”

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Posted 2 years ago

“I am trying to claim on my insurance as I dropped my phone.I cannot get through to the insurance team and have been passed around your customer service team for an hour so far!!!!! Your telephone service is atrocious I will be changing to another provider at the end of my contract. You are a telephone provider and your own system isn't fit for use.I have spoken to seven people so far and verified myself ad have now been cut off aaaaaaaaagh”

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Posted 2 years ago

“I was a o2 customer in Hanley in stoke for 6 months untill a new manager started is a the rudest manager I ever known and he's only young aswell so I'm back with Vodafone no skin off my nose if he loses of customer I ain't bothered I did go like o2 I feel so sorry for all those good staff in there”

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Posted 2 years ago

“So my friend who has alot going on in her life rn including cancer and her three young kids, went along to 02 today to swap her phone and she got shouted at. She suffers with her mental health and often can't decide on things so this switch up seemed like a good idea, although i told her its ridiculouly expensive. She went in today to change her phone one last time as her Google ones been playing up and they shouted at her to the point she started crying and they still stood there and had a go at her because she's changed her phone 4 times. The way she was treated today at the Basingstoke store is absolutely disgusting you should work on your customer skills, Phone her and apologise and never talk to anyone like that again! Vile scum!!”

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Posted 2 years ago

“Customer services are shocking Stay away”

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Posted 2 years ago

“Been with O2 for many years without issue but over the last 6-8 months, internet coverage has become dreadful and their customer service, to try and resolve my issues, is even worse. - Contradicting information - unanswered complaints - promises of call backs never materialise. - incorrect SIM cards dispatched - long periods on hold when calling them. - told toggling to and from airplane mode is the answer when my internet coverage drops. - admit there is congestion in my area but have no current plans to rectify the problem.”

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Posted 2 years ago

“Can't wait to be rid of. Bill gone up from £11 to £19 in two years. I'll try giff gaff or anything apart from o2”

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Posted 2 years ago

“Absolute rubbish. Please NEVER change to this network. Firstly customer service is non-existent. They have a "reply-in-their-own time" messaging service and take forever to answer calls. My network coverage is as non-existent as the customer service. I struggle with coverage in my own house, at work, all over my town, and in other towns. If I do not have WIFI, my phone/laptop/TV are basically duds now. Asked them for a discount to change networks due to this issue being THEIR fault, and they told me I am liable for the full termination fee and that there is a network problem in my area. So my area is the whole country???? And the problem has been for months? Doubt it. NEVER EVER join this network!”

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Posted 2 years ago

“Been with them since the early 2000’s and after my signal getting steadily worse the past year (struggle to even refresh emails and im not in a rural location) decided time to leave. Then I realised just how bad their customer service is. Long waiting times to talk to anyone. Cant cancel the contract online. And when you finally do talk to someone they say they cant help you cancel. Total mess.”

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Posted 2 years ago

“Can not get on any site. Middle aged and feel like a 12 year old. Customer service is disgusting and rhey don't understand English. Do not bother. I had no problems with EE!”

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Posted 2 years ago

“I will write this everywhere I can to warn potential victims of this scam of a company,the signal is awful you are paying for a fake device that work only 20% of the time if you are in some obscure location.For context I went to Amsterdam and my network auto changed and not a problem get home nothing but problems it’s so bad I ring my partners phone at home and goes straight to answering phone.Absolutely the worst network provider ever.”

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Posted 2 years ago

“Terrible customer service, not interested in helping at all, as soon as my contract is up I will be moving to another provider and would not recommend anyone signing up with 02”

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Posted 2 years ago

“Try to transfer my number but they close my number and unable to transfer. Customer care name- Armin was very unprofessional and not helpful at all. Push her task to others. Thanks”

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Posted 2 years ago

“They are completely kafkaesque- apparently I’ve failed their security questions even though I don’t have a live account with them - I’ve been going round in circles to get an answer to no avail”

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Posted 2 years ago

“I dont normally do this type of thing but i have had enough now with the service I havent been getting. I changed my Virgin Media package at the beginning of the year that should have included an 02 sim which is billed separately. I never recieved the sim and even after chasing and speaking to people on the phone, through chats and going in to an 02 shop i still dont know my account number or have a sim but have been charged £50 so far for nothing. 02 say i have to speak to VM and VM say i have to speak to 02. I have normally defended Virgin Media in the past but this is appalling. I will have to rethink my account with them in the future as nobody will take responsibility and as for 02 I will never deal with them again in the future. Please beware people. #virginmedia #02 #virginmedia02”

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Posted 2 years ago

“This is really ridiculous.. i got new sim from O2, I called their customer care to migrate my into my old number, it was not supportive call.. he not responded in friendly manner. I used their chat service many times, no quick response, that we can forget. But i have to share my details around 4 times to complete migration into old number. When i contacted them again to know status they asking me to share the details again. What should i do??? I don't want o2 any more, its not completed 14 days so I hope there will be no any contracts.. I can terminate it without any lose.. its their mistake not mine... I don't want to share any details again.. Their final response, Hello Ajin, thanks for messaging O2 and waiting whilst connecting to us. Apologies for the delay in response. I really appreciate your patience. Thank you for choosing O2 as your new network service provider. I'll take a look at your account and the Port in status Just to let you know, this isn't an instant service so you can carry on with your day, your phone will let you know when I’ve messaged you back - Think of this as a WhatsApp style messaging conversation! I've checked the previous conversation and see that see that the port in request was placed yesterday itself on 19/03/2023 and the port in has been scheduled for 21/03/2023 hence ideally your number should've Ported in by now however I see that the Port in is not completed yet. Please accept our apologies for any inconvenience this may have caused. Rest assured, I’ll be happy to place the request to transfer your number to O2. I need to share a few details regarding this request. If you need any clarification, please do let me know. You will receive two text messages: One text message will be sent once the port has been booked to confirm the date. This will followed by reminder text on the day of the Port-In. You should make sure you back up any contacts you have on your previous provider's SIM, as these won’t be accessible once the number has been transferred. You will lose service for a period on the Port-In day, as the transfer is being processed. The Port-In will be completed by 6pm. You should restart the handset with the new O2 SIM regularly, until service has been restored. Text/Picture messaging may not work immediately after the Port-In, however, it will be up and running within 24 hours of completion. You can check your remaining allowances by sending the word BALANCE to 21202. This service won’t work for the first month due to the number port, however, it will be up and running after the second bill. You'll need to be in the UK when your number switches. As you have taken a SIMO deal with us and if your handset is locked to your old service provider, please contact them to unlock your handset. Please restart your device to check the network. You may be required to try this a few times till services are restored. Let me quickly ask you a few details with regards to the transfer (Port-in) request. Could you please confirm the mobile number that you wish to keep? Please confirm the temporary O2 number that you wish to replace May I have the PAC (Port Authorisation Code)? (A PAC normally comprises of 3 letters and 6 numerical digits for example 'ABC123456'). May I know when did you receive this PAC from your previous service provider? Please confirm the SIM Serial number of your new O2 pay monthly SIM? (It will be mentioned on the flip side of the SIM). Will you be in the UK at the time of Port -In?”

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Posted 2 years ago

“Network coverage where I live has gotten steadily worse in recent months. Mobile data speeds drop to 1 or 2 Mbps and 10 Mbps at best. I was getting 35 Mbps in rural Portugal!! I have contacted o2 about speeds but they just say there isn't a problem in my area. The problem is all providers are poor so nowhere to go. We are the poor man of Europe with internet speeds.”

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Posted 2 years ago

“Kept being told lies and promises told I would get a call back twice and I didn’t , told I would get a call back from a manager I didn’t, told I would get a call back today I didn’t, told I would get my money back 10 days after the 15th February never did, waiting on money still, told I would get the phone first as started nee contract and then send this back but not received phone yet told need to send this one back first, so all in all switch up is a waste of time and o2 as a whole is a scam.”

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Posted 2 years ago

O2 is rated 1.4 based on 1,065 reviews