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O2 Reviews

1.4 Rating 901 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID!!! Under no circumstances get an O2 pay monthly account with these scammers as when you want to move to pay as you go after your contract expired and you don’t own them anything they will not let you go. They will come up with all kind of excuses like the form wasn’t filled out properly, their system is down ( for 3 days!!!) we can’t see a form being filled out, the form failed we can’t tell you why…. It’s been 8 days and still not sorted… been told it will take 24h then 48h and been passed over from department to department and spent multiple days and multiple hours trying to resolve the issue. I think I spoke with every single person at O2!!! What should be a simple process looks like it’s not as they want your money and are willing to let you go easily and they take your rights as a customer away by not letting you move to pay as you go! Also sent complaint emails but had no reply yet and at the end they say you must pay this month even that is not your fault and if you think you’ve been overcharged to contact customer services…are you having a laugh? Again, PLEASE AVOID O2 and spend your money elsewhere. It’s disgusting what they are doing just to take money from you!!!”

Posted 6 months ago

“Terrible network - mobile data is useless. If you have a 3G signal (which it seems to be most of the time), don’t even think of trying to use mobile data as nothing will happen. More often than not it brings up an error message saying you aren’t connected to the internet, even though your phone says you have a signal. Customer service is a joke. I’ve complained as I don’t believe the network is fit for service and been told the management will review my case and come back to me. 2 weeks later I still haven’t heard anything. I’ve used both EE and Vodafone and both are miles better. Don’t waste your money signing up for o2 as they won’t let you leave early, even though the network doesn’t work properly.”

Posted 6 months ago

“No Reception, No Signal, No data, No Network, I have been receiving a text message for a month and the issue is still going on. Called customer service, and spend 2 hours First and was told that there is no issue then they said they are working on it!!”

Posted 6 months ago

“Absolutely shocking customer service can't every get though if you do they either cut you off or can't understand you due to there cost cutting they have there call centres abroad Once though they pass you around and struggle even to answer the most basic questions try EE there a breath of fresh air this company is a shambles”

Posted 6 months ago

“Rubbish !!! Can’t say anything more -”

Posted 6 months ago

“Don’t ever use their services . They have non existent customer service . They won’t help you with your concerns . No empathy with customers . My Iphone and debit and credit cards have been stolen last night and phoned customer service so I can buy a new phone and pay my lost device in full but they were very unhelpful, rude specially the manager. I have terminated my contract with them . I regret being with O2 in the last 10 years . Only good when selling something but not with anything else . Don’t care about existing customers.”

Posted 6 months ago

“⛔️AVOID o2 AT ALL COSTS⛔️ Terrible: signal/data usage/customer services & O2 scammers constantly offering upgrades saying there o2 👎 Worst tele communications company ever STAY AWAY FROM o2/Tesco/Virgin these are the poorest out ppl with o2 being the worst will never use o2 again 👎”

Posted 7 months ago

“Waste of time and waste of money. No service at all just they want to charge you for nothing. I have been with 3 network for 11 years and with Vodafone for 10 years. Both of them best networks. As we use virginmedia broadband they offer me O2 line with I took two line for my family members. My contract with 3 was coming to end so I have decided to port my number to O2 and take new contract. I have given them all the requirements including PAC Code. I received SIM card after 4 days and 8 days gone still O2 cannot port my number every time they gave me 24 hours. They have already billed me as well for what I have not used due to their incompetence. Today when I called them they said that the contract is not in my name and cannot discuss it but when I insisted that I am the main account holder and I have another lines with O2 after checking she transferred me to different people without any help end up putting complaints. Even the were not able to assist when the number will be ported. Do not recommend O2 at all. I have 3 lines with O2 in few months contracts will be finishing will be big relief. For O2 my account is 1051547677”

Posted 7 months ago

“Never had such professionalism, consideration, And thoughtful customer service as I got today from David, who arranged for my new tariff. And I’m 72 years old. Fantastic 02 !!. Fantastic David!!. Thank you & kind regards.”

Posted 7 months ago

“Awful. They advertise that their service works in Spain and the EU but my data doesn't work. Then they state the issue is not on their end and no refund will be given. Thieves...”

Posted 7 months ago

“Spoke over 25 people over 6 hours, keep transferred to someone, keep cutting off line, rude, no one is capable to help, over 6 hours conversation, my priority is still not working. Never come across so bad customer service in UK.”

Posted 7 months ago

“Message I wrote on 02 community: So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I received an email for a final payment reminder email back in April which was the first I had heard I owed £5.80. I phoned the following day after receiving this email and complained how they can only send one email and threaten you if you don’t pay. The lady confirmed by email they’ll pay the £5.80 and it wouldn’t affect my credit score. She didn’t action what was needed to be done and now each month on my credit score it’s saying I missed a payment. My score went from excellent to poor and I’m furious. I have called 02 and spent hours and hours on the phone, literally no one will help and all incompetent. Margaret Aitken Was meant to get back to me once resolved it, never did. Another lady was meant to get back to me and didn’t. Twice mangers were meant to call me back and didn’t. I’ve emailed numerous complaints to the complaints department and credit file email address. Not one response from them. All of a sudden on phone calls to the 360 department they wanted to send me an email with verification code to get through security to then help me. Usually they’d ask a security question. Anyway I wouldn’t receive the email and they’d say they couldn’t talk to me anymore. Turns out they had the wrong email address on their system, which is very strange. I then had to go to an 02 shop as the people on the phone said I need to get verified in store. When I was in the store I had to call O2 customer service and when I was at the point where I was asked to be sent an email with verification code on I then passed the phone over to the guy in the shop to verify it was me. And now I’m verified the guy couldn’t change the incorrect email address on his system so still can’t get passed security. He was meant to call back two days ago but didn’t. I don’t believe this and I so angry that no one can resolve my issue. They keep saying they’re actioning things but don’t. I can’t wait for the 8 weeks to be up from my first complaint with them to then seek help with financial ombudsman. I need this sorting asap as I need a loan but with my credit score so bad I can’t even attempt it.”

Posted 7 months ago

“Very bad customer service, rough”

Posted 7 months ago

“For over one month now I’ve been trying to get into my o2 account.with absolutely nothing happening. I’ve changed my password..still nothing happening. I must have had over a dozen codes from you to be able to access my account . I had an email Five minutes ago with a code to access my account and it’s still not bloody working … the only thing left for me now is when my contract ends is not to renew with o2…. Absolutely terrible company.”

Posted 7 months ago

“Appalling customer service. After 5 months into an unlimited data sim only contact, o2 agreed that i could leave early as i was being no 4g where in lived. 2 weeks after leaving they took £300 from my account. Trying to speak to anyone is near impossible and I’m at my wits end. I will never go back and i will never recommend them. As soon as my contract with Virgin media is up I’m leaving then too seeing as how they are part of o2. Avoid at all costs, EE are far far better”

Posted 7 months ago

“Without a doubt the worst customer service I’ve ever received. They cut me off despite me paying my bills. I have chase and chased via endless calls, going into the store which they were so rude and unhelpful. Ive emailed the complaints team as per the complaints code. I ended up in a car accident and couldn’t even use my phone to call for help which I bloody paid for. No response from any of my emails over the past 2 months. However, they have emailed saying I owe money and they have sent my details to the debt collectors. Good luck with that as I no longer live in the country. Absolutely disgusted!”

Posted 7 months ago

“Worst communication company ever no respect for customers treat you like rubbish and then demand the maximum. If they want maximum should supply the product being paid for instead of saying we’re fixing the issue, it’s been 6 months and only E service yet you send letters/ about bill for 5G service and when you complain O2 don’t want to know . There is never signal when you need calls drop just a nightmare of a service”

Posted 7 months ago

“On the weekend of the 9-10 of September I was in Belgium, putting my trust in your "roam like home" (EU) experience covered within my contract. Last time I checked Belgium is still in the EU but despite commiting to provide my with the ability to use my data package anywhere in the EU, you left me stranded with no data all of that weekend, resorting to public wifi or buying a separate sim card. None of your representative was able to help, some completely clueless and unprofessional and others just gave me no solution, except for opening a ticket to some tech team to look at within 9-15 days. A complete joke considering I was in Europe for 24 hrs. I travel frequently on short trips for work, and it's clear that your services are completely unreliable on all fronts, so as soon as I returned home I requested my PAC code via sms. The sms informed me that I need to pay £337 to leave you. You are in clear breach of your contract with me by not providing the services you committed to so there is absolutely no way I'm paying this money to leave you. Seeing this I called to make my complaint known and looking to cancel this breached commitment money, but no regular support team member can help me, only a manager. I've requested a manager call back on the 12th of September and was told that would take 24 hrs. Those have passed, I call again, 24 hrs more, those pass I call again, and this time I was told that the manager that was supposed to call me was unavailable to make the call, so no call was made. Rep wad really sorry and even promised a manager will call me today and that by end of her shift (8pm, 14th of Sep) she will call me to check in if someone hd called. Not the manager nor the rep called back. Tomorrow - now 72 hrs after I've requested a manager call, I will call again, and I'll either not get off the line until I get a manager, or I will call cs consistently throughout this day and every single day that follows until you release me from this horrible commitment that you as a company breached. The terrible service definitely pushes me even further away. Worst mobile company I've ever dealt with in my life. If you don't release me from my contract with no expense I will be suing you. I've already started sharing this all over the review site. You should be ashamed of yourself.”

Posted 7 months ago

“I only wanted a pay as you go sim card for another phone. After being with O2 for 20+ yrs,you'd think it would be a simple call,and my simple would arrive in the next day or so. Instead,after 45 minutes being "put through" to various departments,I told them to forget it,and hung up. Sky Mobile here I come!! A total 02 Disgrace!”

Posted 7 months ago

“Moving from pay monthly to payg APPALLING EXPERIENCE I’ve been trying to get my new sim set up for 5 days now STILL NOT WORKING WEBSITE UNINTENTIONALLY UNINTELLIGIBLE CUSTOMER SUPPORT BOT - inept CUSTOMER SUPPORT PHONE SUPPORT INAUDIBLE FACE TO FACE SUPPORT STAFF IN TROWBRIDGE DIGENGAGED IN NOT INTERESTED IN HELPING AT ALL I’ve been with O2 for over 20 years. I’m leaving after this.. buying a new phone elsewhere and going to find a different service provider.”

Posted 7 months ago

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O2 is rated 1.4 based on 901 reviews