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O2 Reviews

1.4 Rating 898 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 898 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spoken to 02 customer services centre three times since they decided to place a Default under my name and address with an credit reference agencies. The last time I spoke to someone was on the 15th November at 9:47am. I was told also on that date that I will receive an email within 3 working days stating that you have contacted the credit refference agencies to delete the defaul on my file that should of not been there in the first place. I have given you many months to do this which I am still waiting for this masteries email. I am now extremely annoyed from that I will be now contacting my solicitor to commence legal action against your company from which you have damaged my credit file. I have all recordings of the conversations that I have had with your staff saying this are going to do this when nothing has yet been done. The weird thing is that, I never even had a mobile phone with them. All they do on the phone once they understood what your saying is put you on bl....y hold so many times, then come back and make promises that are all lies. They placed a default on my name and address with the credit reference agencies since March 2023 which has led me to almost being homeless due to not being able to move, and they still have not done what they were meant to do, which was contact the agencies to delete it from my file. 02 needs to be shut down. I would avoid it like the plague. Looking forward to now taking the jer.ks to court and having a lovely lot of money in my bank account called, compensation for the damage they have done. Please contact me within the next 24 hours before I contact my solicitor to commence legal proceedings.”

Posted 5 months ago

“Terrible customer service - avoid”

Posted 5 months ago

“Customer service don't care they will pass your issued to someone else and try to avoid dealing with you and every customer service you speak to say something different about the same issue it seems like they all been trained by different manual or trained by different companies different rules. They can't input details in the system correctly. For over 3 months I've been calling customer service to change my bank account because my bank account was closed I have a new one and they can't even do that put a new direct debit in action. If you call them you'll be on the phone more than one hour that's before you end up speaking to someone.”

Posted 5 months ago

“My.review is to show how frustrating ot is to get any response from 02 after several times of writing and I am wondering if anybody has had the same experience, which I think.is appalling Dear Sir/Madam I ordered my phone 20.09.23 from 02 with a promotion for Samsung earplugs After 30 days. Having not received them, I have constantly been in touch with you and never had a reply from your customer services, who send an automated reply saying I will get a reply within 7 days, NOT ONE OF MY COMPLAINTS HAVE BEEN REPLIED TOO. I have been given different excuses, time after time, all ending with give us a few more days. I am totally let down with 02 and all your services, having been a customer for so long, I thought I would have been treated better than this, but now looking at your reviews, it appears a lot of your customers have been treated the same. I will send this to you recorded delivery, in case this email doesn't get a reply ,like all the other emails I have sent to you. Please let me know if you are going to resolve this or I will take it further Yours Sincerely Mrs Kaye Wilks Sent from Outlook for Android I ordered my phone 20.09.23 from 02 with a promotion for Samsung earplugs After 30 days. Having not received them, I have constantly been in touch with you and never had a reply from your customer services, who send an automated reply saying I will get a reply within 7 days, NOT ONE OF MY COMPLAINTS HAVE BEEN REPLIED TOO. I have been given different excuses, time after time, all ending with give us a few more days. I am totally let down with 02 and all your services, having been a customer for so long, I thought I would have been treated better than this, but now looking at your reviews, it appears a lot of your customers have been treated the same. I will send this to you recorded delivery, in case this email doesn't get a reply ,like all the other emails I have sent to you. Please let me know if you are going to resolve this or I will take it further Sent from Outlook for Android”

Posted 5 months ago

“No 5G, No Signals and Internet in Many Places, Bad Customer Service Don't get 5G at all, terrible signals and internet in many places, on top of that really bad customer service. I had to travel abroad due to my father's demise, I needed to arrange my travel in an emergency and I could not inform O2 about travelling abroad. On reaching abroad I enable my travel bot (£6/day), and I received a text message which I am pasting below as it is: "My O2: We've added your O2 Travel & Higher Data Limit in non-O2 Travel countries Bolt On, which you can start using now." Once I received the above text from O2 I started using the data, after using it for some time I realised I was charged £110 for few MB data usage. On reaching back UK I spoke with the O2 customer service adviser and explained the situation. She added half (£55) credit to my account and said the country I visited was not included in the package plan. I still believe that I was charged unfairly (£55) and it was due to the misleading text message I received from O2 which made me assume that I would be charged £6/day and then started using the data, if the country was not covered, the message I received should have clearly said that this country was not in the list and I would be charged £7/MB, but it was not the case.”

Posted 5 months ago

“Please avoid this network used to be good but very bad no signal some where in Lonodon. Smart Sim much much cheaper and way better than O2 no contract now Im using that and problems since last 7 months.”

Posted 5 months ago

“What is wrong with these people, maybe it’s a culture or translation problem?. I have asked for a simple number keep from pay monthly to pay as go. It will be five days on Monday and nothing has changed. Transferred from India to South Africa to UK, on hold for hours with no resolution..”

Posted 5 months ago

“Absolutely shocking prices glad i terminated my contract and went to tesco mobile got a s23 £34 a month was paying £49 a month for a s21 with O2 and no sneaky yearly inflation price hike neither.”

Posted 5 months ago

“I spoke to Nice woman today regards a refund very nice and helpful..Mr ayre..many thanks”

Posted 5 months ago

“This company is useless rude staff, tell you things that are not true. Told me repair work on one of there masks was affecting the service since 2017 i dont think so. I then found out it was in full working order. Way better companies out there, if i could give minus 0 i would.”

Posted 5 months ago

“SMS Not Working”

Posted 6 months ago

“Someone took out a phone in my name on 7th September and nearly 2 months later 02 fraud team still investigating. Meanwhile I keep receiving threatening letters demanding payment for a phone that was clearly taken out fraudulently.After numerous phone calls to their customer service line I'm yet to have this matter resolved. Their social media responses are generic and not very useful. They trully are the worst company ever”

Posted 6 months ago

“Sim card not working since 2 weeks. Nobody able to help. Customer service very poor Staff in the shop same. Very disappointed. Customer since 2010.”

Posted 6 months ago

“I was sold a package from o2 under false pretences. Signal is so poor. Customer service is hopeless. So unhappy”

Posted 6 months ago

“Stay well away ,I was with virgin had no problems at all got swapped over to o2 what a fiasco .My account has been hacked into I now have a new contract been made for an Iphone 15 costing over £70 a month I have received no deliveries and signed no contracts, the order was put on my teenage daughters phone number who is not old enough to be allowed credit.I have spend around 3 hours on the phone in the last few days only to be given the same fobbed off answers every time. I am once again awaiting on a call from their fraud dept .My advice is be very careful I have received 6 emails now from them with my contract details which i have not opened only to be sent 2 emails saying my order has been accepted and the phone has been dispatched .....total disaster ..!!!!!”

Posted 6 months ago

“Past month I’ve had a horrendous experience returning an Xbox series x, first I tried returning the device through myo2 app but that didn’t work as I wasn’t receiving any email with my return label, then I tried calling everyday to o2 to 020 and they’ve either hung up or kept me on hold for 20min without resolving the issue, every time I called they said they will call me back, never did… after 2 weeks of eligibility of returning a product they said they will extend my return time as there’s a technical problem which I causing me to not be able to return the product, after 3 weeks they finally sent me a return label after finally someone on the phone was able to do it, I have sent the device back last week with Royal Mail special delivery which I bought for £15 and it shows delivered and signed in Norwich warehouse, now I’ve called twice to o2 for an update regarding a refund and they said they haven’t received it… don’t know what to do anymore,”

Posted 6 months ago

“Phoned up within 14 cooling period. Still was getting billed phoned again they have no record of my call. O2 said they would cancel my contract. Still getting billed phoned again they said no record of that call, they then cancelled my contract and stung me with £84 bill. I have never activated sim card. For a communication company they have very little communication within the company”

Posted 6 months ago

“AVOID AVOID AVOID!!! Under no circumstances get an O2 pay monthly account with these scammers as when you want to move to pay as you go after your contract expired and you don’t own them anything they will not let you go. They will come up with all kind of excuses like the form wasn’t filled out properly, their system is down ( for 3 days!!!) we can’t see a form being filled out, the form failed we can’t tell you why…. It’s been 8 days and still not sorted… been told it will take 24h then 48h and been passed over from department to department and spent multiple days and multiple hours trying to resolve the issue. I think I spoke with every single person at O2!!! What should be a simple process looks like it’s not as they want your money and are willing to let you go easily and they take your rights as a customer away by not letting you move to pay as you go! Also sent complaint emails but had no reply yet and at the end they say you must pay this month even that is not your fault and if you think you’ve been overcharged to contact customer services…are you having a laugh? Again, PLEASE AVOID O2 and spend your money elsewhere. It’s disgusting what they are doing just to take money from you!!!”

Posted 6 months ago

“Terrible network - mobile data is useless. If you have a 3G signal (which it seems to be most of the time), don’t even think of trying to use mobile data as nothing will happen. More often than not it brings up an error message saying you aren’t connected to the internet, even though your phone says you have a signal. Customer service is a joke. I’ve complained as I don’t believe the network is fit for service and been told the management will review my case and come back to me. 2 weeks later I still haven’t heard anything. I’ve used both EE and Vodafone and both are miles better. Don’t waste your money signing up for o2 as they won’t let you leave early, even though the network doesn’t work properly.”

Posted 6 months ago

“No Reception, No Signal, No data, No Network, I have been receiving a text message for a month and the issue is still going on. Called customer service, and spend 2 hours First and was told that there is no issue then they said they are working on it!!”

Posted 6 months ago

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O2 is rated 1.4 based on 898 reviews