O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 901 Reviews

9 %

of reviewers recommend O2

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1.4

Based on 901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

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“Orleanstrasse: wilder Angestellter, und ihre SIM funktioniert nicht. Geworfenes Geld.”

Helpful Report

Posted 8 months ago

“Absolutely useless... the customer service team has been extremely unhelpful. I have been trying to transfer my old number to O2 for over a week and they have failed over and over. It is supposed to be a simple automated process you complete online. Instead, I have spent over 6hours on the phone to them trying to resolve it and still to no avail.”

Helpful Report

Posted 8 months ago

“Having been transferred from Virgin I experienced several days without a signal due to alleged problems with a local mast. No apologies so I closed the account and received confirmation that nothing was due to o2. Weeks later I was advised that I owed another month's payment and was due to pay late costs , my credit rating was also at risk. Their virtual assistant was useless, they do not have an email address to help and their customer service line was unanswered despite very long waits. Following their published advice I visited an o2 shop, their customer agent curtly advised me that as my account had been closed they couldn't (wouldn't) help and I should ring the customer help line again. Eventually I reached a human on the helpline who advised that I was actually in credit but the requested confirmation of this failed to arrive. This is telecommunications company that doesn't want to communicate. Avoid if possible.”

Helpful Report

Posted 8 months ago

“Awful service, awful customer support, premium insurance would not fix a charging fault (why am I paying insurance, I was told to go to another repair shop and not an o2 one) absolute shambles of a place! I’ve just been on hold for 45 minutes to listen to someone who was unable to speak half decent english say hello down the phone 10 times before hanging up! It’s a joke”

Helpful Report

Posted 9 months ago

“Everything is wrong with this company. Stay way clear from them”

Helpful Report

Posted 9 months ago

“0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage. -They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department -The internet activation was a huge failure. -I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. 8988969 Excuse me! The Internet is still not working! and how can you make someone wait and don't come? What kind of horrible service is that? -I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German. -Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork”

Helpful Report

Posted 9 months ago

“Do not go to o2 what ever you do. CUSTOMER SERVICE DOES NOT EXIST. I have 3 phones 1 was technically stolen so ask for number to be barred and phone disabled. Easy hey ? No not with incompetent o2. They barred the right number but disabled the wrong phone. Idiots !!!! 72 hrs later they seem incapable of rectifying the matter. They lie to you, cut you off after 45 minutes on the phone with idiots and still expect me to pay for 3 phones when only 1 works. Am now going to the communications ombudsman to get rid of the most rubbish company I have ever dealt with. Absolutely rubbish!!!!!!!”

Helpful Report

Posted 9 months ago

“My problems started when 02 transferred my Virgin account. I had no service, no landline and a death in the family, I am disabled and almost housebound, so my mobile is my lifeline. So I cancelled my direct debit for the Virgin sim on 15 May 23 (and entered into an account with EE). On 20 June 23 received an 02 sim, so I was expected to go without service for over a month. I have not used this sim and it is still attached to it's original packing. The case is now with the Ombudsman thanks to help from Resolva. I have tried to pay what they say I owe them ( maybe the final Virgin bill? £13.51) but they have refused payment 3 times and are threatening me with a debt collection agency and possible court proceedings, bring it on idiots. If this happens I will try and involve the press. As so many reviews have said - BEWARE Ps, this is a shortened version of the story, and why did Virgin hand over to them, I think we can all guess.”

Helpful Report

Posted 9 months ago

“Awful company. The only thing I'm trying to do is to upgrade my phone. I have been cut off 7 times on web chat and have been sat in a queue for 45 minutes on the phone. Will be leaving as soon as possible”

Helpful Report

Posted 9 months ago

“Everything is a shambles with them. They are absolutely, undeniably and horrendously awful!”

Helpful Report

Posted 9 months ago

“I thought I was a virgin mobile customer. Then I get a letter from O2 saying thank you your new contract starting date.. I thought I haven't got a contract with O2 someone must have stolen my details from me I informed my bank this is fraudulent I never requested a contract with O2 got my bank to cancel Payment. I am a virgin mobile customer. I was not contacted from virgin to say I was being moved to another provider. Then 2weeks later I lost signal couldn't make phone calls or texts ect. I followed the steps on my phone when making a call informed I have balance due to O2. Internet search I found out virgin mobile are sending all their customers over to O2. I paid my bill over the automated message on my phone for one month SIM only so I could make calls and texts. Now I am in limbo I am with O2 but was not informed or asked about this. I do not know my O2 account details or what SIM deal I'm on. The following has been going on for 2 months.. Been trying to speak with O2 customer services I've been cut off twice the third time informed they can give me a sum only deal but they not able to complete it today I spoke with them at 820pm ish customer service said they would call me back tomorrow evening to go over my account login and SIM only deal. I did not get a call back.”

Helpful Report

Posted 9 months ago

“Network good but company awful! I have had nothing but problems trying to resolve my problems. After several months of trying, talking to 6 different customer service advisors, hours of calls where I have been on hold, then cut off, I am no further on. I attempted to use the chat service and 2 months later still haven't had a response. Even though I have emails confirming I don't have to make the final payment on my account I now have a company contacting me for the final payment! I have just tried to contacting o2, they didn't have a clue and then put me on hold only to cut me off again! This is completely unnaceptable customer care for such a big company and I honestly don't know what to do next to resolve the issue as I can't face contacting them again.”

Helpful Report

Posted 9 months ago

“I would give zero if that was an option. I have had terrible experience with aO2 and they’re none existent customer service, After. 2 hour call and 7 different operators they finally cut me off without resolving my problem. The operators clearly didn’t understand me and passed me onto another. After 20years of being a loyal customer the way I have been treated and left out of pocket I am now switching to another provider. Awful and appalling customer service”

Helpful Report

Posted 9 months ago

“Worst network company ever …. Worst network company ever …. 1- portable hotspot that was supposed to be unlimited data is very very slow and just stops all together very often 2- very rude customer services over the phone Really waste of time and money doing contract with those thieves … A big warning for everybody”

Helpful Report

Posted 9 months ago

“Useless customer service. They have no knowledge and are unable to resolve any of my issues. Please spend your money with a network that actually care about customers because O2 don't.”

Helpful Report

Posted 9 months ago

“I have been a customer for many years now and have used the O2 insurance policy at a price point of £15pcm. I have submitted a claim for a simple damage replacement and have waited 9 weeks, having made a couple of calls each week and there is still no resolution. They have no visibility about how soon they will be able to supply a replacement iPhone and cannot offer me any options as a paying customer. I would avoid if possible. A premium price for a nonservice. I am proceeding with terminating my contract. Having reads the policy T&C’s - I have written a letter to trading standards to let them know that I have entered into unfair contract. Hopefully this will help other consumers from engaging with this company.”

Helpful Report

Posted 9 months ago

“Absolutely shocking..got over charged on a months phone bill so I phoned up and asked why the guy said I'm not sure I told him why I thought it was he said I need to speak to a manager and they are not in now will call you bk tomorrow, so received a call back next day saying why, I said this is what I told you yesterday..he said pay the whole amount then we will credit you so I agreed as he said credit would be on my account for July..14th July I came home to a letter saying we require full early re payment for my phone/contract and notice of a default.so I called o2 asking what the hell is going on the lady on the phone was lovely told me to ignore the letter and I have a credit note of £31.59 she said to I can send you confirmation via email or txt I said email please so I can keep this for my file.today I receive my phone bill via email and it's full price, the £32.59 credit has not been put on my account so I have gone on to o2 chat and the lady said you have a credit of £26.62 going on your account 17.08.23. so I paid the full amount and now I'm getting a credit note lower than what I paid.. yes it's only £6 short but is this how big companies make there money, we are all struggling at the moment with every bill going up, I signed a contract yet you find ur phone bill goes up every year! The icing on the cake is to be told the credit is not going on until august this was your mistake and I'm paying for this! Absolutely disgusting i have been with o2 nearly 15 years of this is how you treat loyal customers will be moving to a different provider and recommend people to stay well clear.”

Helpful Report

Posted 9 months ago

“We were placed on the O2 network from Virgin overnight yesterday, and promised an easy, seamless switchover. My husband and I have a phone apiece, the numbers of which differ by one digit at the end. My husband is the main account holder, and I am the peripheral, but the passcode required for him to enable the account came on my phone instead. He and I tried every means to activate our accounts without success, and the message received was that the email and passcode details did not match. In exasperation we independantly got through to 'customer services.' I waited 25 minutes to speak to someone, whose accent was so impenetrable that I only managed to grasp one word in 10. I politely requested to be put through to someone who could speak English clearly and concisely, and was cut off. Am currently still waiting for the security code text. I am angry and unimpressed by the so-called service, and if this continues will change providers, preferably for which have personnel who can speak English in a comprehensible manner.”

Helpful Report

Posted 9 months ago

“I sent my handset to O2 to be fixed and they lost it. They are refusing to replace or refund me for the device. Customer services will not answer my calls or emails. The worst company I’ve ever dealt with”

Helpful Report

Posted 9 months ago

“Twice in two months I have experience an issue with my bill. O2 are overcharged me and also they cut my phone off although I paid my bill. Poor poor service. I have ombudsman now dealing with the case. DO NOT USE THEM . Have a look at the other reviews theu are apoling”

Helpful Report

Posted 9 months ago

O2 is rated 1.4 based on 901 reviews