O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 901 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

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“A big warning to customers Worst company ever 1- very rude customer services over the phone 2- rubbish portable hotspot which is very slow and very limited data although says unlimited Waste of time and money”

Helpful Report

Posted 9 months ago

“O2 are a sham of a company with no regard for their customers. I have been with them for the best part of 10 years with 10 Business SIMS. They have got worse and worse in the last few years. Dreadful, dreadful, dreadful reception everywhere I seem to go, including in the center of my local City. They rip you off with fake discounts that don't rise like their prices do every year. Then, even though you have 10 sims they offer a terrible out-of-Europe travel bolt-on in comparison to a retail customer who has one sim. I can honestly say that I have gone from an O2 fan to absolutely hating them. Cannot wait till my latest 3-year contract is up so I can go to a company with better reception and better service.”

Helpful Report

Posted 9 months ago

“Bad Internet, bad customer service and very expensive. Internet is very unstable all the time since the first day of our contract. I will not recommend it especially if working from home. I an currently switching provider.”

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Posted 9 months ago

“Dear Team ! This is the the worst company! Everywhere is scam ! Received a call about my sim contract to be updated! 12 months sim contract for £10.50 Accept that , but after few minutes received loan agreement! Do not say that is not part of the term ! This is a part of O2 job ! As this agreement from O2 company for 36 months! I didn’t accept that ! How you can do this with the people! As O2 will send this phone and the contact with O2! You are scammers !!! Really I’m in bad health condition- next week operation- and this situation gave me big stress! Was on a phone 2 hours after said do not worry your order been cancelled! And you won’t be charged for that ! Gave me a ref number, but after 3 hours again text message that my contact updated! why are you cheating?????? Again have to call - no help at all ! I didn’t not request any loan ! Loan with O2 ! Do not say that been done with someone else! This job what you are doing. And now what should I do ! I’m sick and I do not need this load and iPhone !!!!! Why are you cheating?????????????”

Helpful Report

Posted 9 months ago

“The worst customer experience ever. They never help you. Your problem with o2 customer service start be worse and worse. Never find solution. And next, after my contact with 02 service I have a lot scams phone!.”

Helpful Report

Posted 9 months ago

“In a word? DISGUSTED Tried to purchase/order a phone online, and in spite of me wishing to avail of the pay UPFRONT IN FULL... I was forced to select a monthly GB allowance contract. This I was told I could cancel immediately upon receiving phone and that would be the end of it; I would be left with just the phone I had already paid for in full. However, I was informed that by ordering the pay UPFRONT phone with a compulsory need to add a sim GB contract EVEN though I was going to cancel it, STILL required a credit check and my agreement to accept the contract. ISSUE: At the last stage of ordering process (and having supplied all my details, bank account details, and selected the UPFRONT payment to be made by my Paypal... I was confronted by a THERE HAS BEEN A PROBLEM screen, saying please call us using your O2 number. No other option! Now, after searching for a number to use with my old phone, i got through after a long long wait to some useless fruit I could not even understand in Pakistan/India, and he said just try ordering AGAIN. RESULT: I have had TWO lots of money taken from my bank account meaning his advice triggered two orders and have received no email invoice or confirmation or anything, and only my being told their was a problem call O2. I have contacted them now 3 times, 1 time by text chat...wanting just my money back and to never go near O2 again in life. I am exhausted, disgusted and seriously angry... O2 ARE WITHOUT DOUBT A DISGUSTINGLY BAD COMPANY. Just the extreme stress caused wanting on the phone to get through and once through trying to deal with their call centres in India/Pakistan and the things they employee there will destroy your patience and drive you to insanity. MINUS (-10)”

Helpful Report

Posted 10 months ago

“Awful phone lines with a muffled sound, you can barely hear what the agents are saying. Plus, their accent is so strong, that it becomes a huge obstacle to the communication. They also made loads of mistakes in setting up my SIM-only contract: they created an O2 account with the wrong email address (even though we had spent a lot of time over the phone checking its correct spelling), the SIM swap did not work (I spent a whole week trying the procedure over and over again), they told me over the phone to go to an O2 store, I went to 2 of them, where they were understaffed and told me to call the phone customer service back. Unbelievably frustrating. O2 seems to be crumbling down. I've already started to look for a new mobile provider...”

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Posted 10 months ago

“Have tried to get through to customer services waited 35 minutes two days running spoke to operative about problem then got cut off call that service”

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Posted 10 months ago

“more or less forced to take out a O2 sim as part of a reduced price virginmedia contract, never used or needed the O2 sim, they recently put up my monthly O2 payment to nearly £20 per month, rang O2 up today to cancel the sim / payment and was told I'd have to pay the remaining months on the O2 sim / contract at 'full price' ! They already have made a load of cash out of me and weren't willing to give a discount on the remaining months - total rip off company, avoid avoid avoid !!”

Helpful Report

Posted 10 months ago

“Useless chatbot. Fought my way through the system using another sim. Unhelpful employee who wasn't even willing to try and help and just cut me off, despite telling him I had urgent calls to make/coming in. Rotten signal/reception in this area even when connected.”

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Posted 10 months ago

“Husband elderly. Rarely used phone in a year. Decided to cancel and get refund as not on contract. Called. Explained. Told me to wait. Waited 2 1/2 hours of music playing. Never checked in with me. Nothing. Left phone on table as i did housework. Finally ran out of air time as needed charging. Will contact Trading Standards as an appalling company. Treat customers with total disrespect.”

Helpful Report

Posted 10 months ago

“I have been a customer for many years now and have used the O2 insurance policy at a price point of £15pcm. I have submitted a claim for a simple damage replacement and have waited 6 weeks, having made a couple of calls each week and there is still no resolution. They have no visibility about how soon they will be able to supply a replacement iPhone and cannot offer me any options as a paying customer. I would avoid if possible. A premium price for a non service.”

Helpful Report

Posted 10 months ago

“Years of business mean nothing to these clowns. When something goes wrong you'll be met with robotic staff, poorly working systems and terrible service. O2 is Over, there are far better out there and cheaper. Avoid avoid avoid.”

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Posted 10 months ago

“Replaced phone with new contract. Still trying charge for old contract and 'cannot' transfer number. Non existent customer service, not pay for old contract as they failed to cancel on 12/05. Would avoid in the future”

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Posted 10 months ago

“I am new customer the day I received my sim I had to cancel it because they didn't give me the plan that I ordered.it took me 40 min to cancel.”

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Posted 10 months ago

“Worst company ever! Working temporary on contract abroad need to keep my number active. they increasing my bill every month even if I almost do not use my phone. Dear O2 - be sure that the first thing I will do after coming back to the UK will be terminating my contract with you. Down with O2!”

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Posted 10 months ago

“30 minutes on hold after agents said he would be 5 minutes.”

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Posted 10 months ago

“Thanks for your review! O2 Add photo Your review is pending.Read more Mr Richard J Grist 0 reviews GB Rated 1 out of 5 stars Never use this company o2 All this started when i upgraded my phone, within 7 days well within the 14 day return they had the phone back as i didnt like it. The terrible disreputable company will not admit I returned a phone even though I have documented proof and a refunded deposit for the phone also documented. and they sent a bill of over £600 to a debt collection agency moorcroft. The bill never even came to me first from them. It is on hold by the debt company as they do not believe I need to pay. The company has now taken 7 months to "investigate" and I use that term loosely and all they do is ask for the same written documentation I have sent to them approx 3 times each month. I would advise anybody to not trust this company. They Harrass, bully, belittle, and lie again and again. This is the most disreputable company I have ever had the mispleasure of dealing with Account 1038555876”

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Posted 10 months ago

“Woeful.I was cut off during the night with no reason. I've always paid on time etc. Theyve even added insult to injury by demanding 110 pounds for the 5 months leftt on the contract”

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Posted 10 months ago

“have been with virgin media for many years then they join with 02 my account was set up with 02 ?? i pay the monthly charge but when it comes to checking on line account ??? after 10 attempts to chat to someone at 02 just get cut off its time to go & i will be passing on the badness of 02”

Helpful Report

Posted 10 months ago

O2 is rated 1.4 based on 901 reviews