Name: O2
Rating: 1.42

“Years of business mean nothing to these clowns. When something goes wrong you'll be met with robotic staff, poorly working systems and terrible service. O2 is Over, there are far better out there and cheaper. Avoid avoid avoid.”

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Posted 10 months ago

“Replaced phone with new contract. Still trying charge for old contract and 'cannot' transfer number. Non existent customer service, not pay for old contract as they failed to cancel on 12/05. Would avoid in the future”

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Posted 11 months ago

“I am new customer the day I received my sim I had to cancel it because they didn't give me the plan that I ordered.it took me 40 min to cancel.”

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Posted 11 months ago

“Worst company ever! Working temporary on contract abroad need to keep my number active. they increasing my bill every month even if I almost do not use my phone. Dear O2 - be sure that the first thing I will do after coming back to the UK will be terminating my contract with you. Down with O2!”

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Posted 11 months ago

“30 minutes on hold after agents said he would be 5 minutes.”

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Posted 11 months ago

“Thanks for your review! O2 Add photo Your review is pending.Read more Mr Richard J Grist 0 reviews GB Rated 1 out of 5 stars Never use this company o2 All this started when i upgraded my phone, within 7 days well within the 14 day return they had the phone back as i didnt like it. The terrible disreputable company will not admit I returned a phone even though I have documented proof and a refunded deposit for the phone also documented. and they sent a bill of over £600 to a debt collection agency moorcroft. The bill never even came to me first from them. It is on hold by the debt company as they do not believe I need to pay. The company has now taken 7 months to "investigate" and I use that term loosely and all they do is ask for the same written documentation I have sent to them approx 3 times each month. I would advise anybody to not trust this company. They Harrass, bully, belittle, and lie again and again. This is the most disreputable company I have ever had the mispleasure of dealing with Account 1038555876”

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Posted 11 months ago

“Woeful.I was cut off during the night with no reason. I've always paid on time etc. Theyve even added insult to injury by demanding 110 pounds for the 5 months leftt on the contract”

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Posted 11 months ago

“have been with virgin media for many years then they join with 02 my account was set up with 02 ?? i pay the monthly charge but when it comes to checking on line account ??? after 10 attempts to chat to someone at 02 just get cut off its time to go & i will be passing on the badness of 02”

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Posted 11 months ago

“Please beware avoid o2 charge what they want! Read all the small print in depth. Student son took contract out with O2 as we have always used them. Always rated o2 as one of the best. Didn't read in contract in depth now bill has gone up £14.00 due to RPI. He doesn't earn this per hour working as a student. Disgraceful from O2. Not even a fantastic phone or allowances. These charges can keep going up.and there's nothing we can do about it! People are going to get into debt because of this company. If we all stop using the network they will get the message. Absolute joke of a company. Customer service is awful they can't get anything right and they are not interested in you as a customer. AVOID O2! UNLESS YOU WANT TO BE RIPPED OFF!!”

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Posted 11 months ago

“The price (apart from the recent increase) is fair. The phone service is good. Sales are terrible. The lady putting me through for a second sim held on for 10 minutes then said that she would call me back. I tried again at the weekend but no answer after 20 minutes . Finally I got through to somebody on the Monday, his system was down so he was calling me back. He never did. We went elsewhere for a second sim..”

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Posted 11 months ago

“O2 are dreadful. They will change your bill whenever they like and there is nothing you can do about it. DO NOT SIGN A CONTRACT WITH O2”

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Posted 11 months ago

“I visited the store in Wakefield this morning after having a problem with my iPhone. The gentleman Sam was brilliant. He sorted the problem straight away even replaced my screen protector as it has broken. He was very polite, and friendly. I will definitely be using this store again. Well done Sam it was a pleasure to have been served by you. Thank you”

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Posted 11 months ago

“Ridicculous price for network data abroad UK !!! 7.2 £ for MB !!! AVOID !!!”

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Posted 11 months ago

“The worst customer service from all network and I have had Vodafone and ee. This has to be the worst. They are rude and hang up on them.if you call them out for wasting your time. Then hide names and don't let you talk to managers when you want to complain. I will make sure nobody in my house hold ever gets 02 and anything they are connected to. I wouldn't recommend anybody get this network I would rather pay up to £10 more pm elsewhere.”

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Posted 11 months ago

“Absolutely EVIL, DESPICABLE company which has cost me a lotnof anxiety and stress. IMPOSSIBLE to cancel with them and when I left the country the continue to charge and charge and I can't even COMMUNICATE with them because the app doesn't work. DO EVERYTHING YOU CAN TO AVOID THIS COMPANY IT IS THE EPITOME OF RUDE, FLIPPANT, USELESS SERVICE.”

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Posted 1 year ago

“It’s not surprising that O2 have a 1.5 rating out of 5, based on customer experiences. The message is: Buyer beware! Their customer service in my opinion is totally shambolic when it comes to switching contracts...from Business to Personal (x2). It all began five months ago and is still ongoing... Yesterday, another demand letter arrived to pay off my original Business Account amount, which was closed on the 6 January 2023. An outstanding payment was made early ‘23 to settle the ‘Business’ account and as far as I am concerned was the ‘final’ payment. But, because of their latest aggressive, threatening letter and a subsequent ‘phone call to two Customer Service Agents I, again, decided to pay this off, on the understanding that this would be the ‘genuine final payment’, and this fact was confirmed by the Agent, whose name is now on my records...just in case! (Thinks! I still have my doubts...) For the reader’s information, over a period of five months, I have visited my nearest O2 shop on several occasions to resolve with little effect, made several ‘phone calls to a regional O2 hub, and many lengthy ‘phone calls (including long waiting times!) to achieve contact communication with a Service Agent via tel. No. 0800 977 7337. Incidentally, many of the excuses for their poor service was blamed on O2’s Computer systems and software, including upgrading! So, hopefully, no more demand letters, or bad customer service...and, from a personal point of view, no more time consuming visits, ‘phone calls and further stress! Watch this space...”

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Posted 1 year ago

“It’s not surprising that O2 have a 1.5 rating out of 5, based on customer experiences. The message is: Buyer beware! Their customer service in my opinion is totally shambolic when it comes to switching contracts...from Business to Personal (x2). It all began five months ago and is still ongoing... Yesterday, another demand letter arrived to pay off my original Business Account amount, which was closed on the 6 January 2023. An outstanding payment was made early ‘23 to settle the ‘Business’ account and as far as I am concerned was the ‘final’ payment. But, because of their latest aggressive, threatening letter and a subsequent ‘phone call to two Customer Service Agents I, again, decided to pay this off, on the understanding that this would be the ‘genuine final payment’, and this fact was confirmed by the Agent, whose name is now on my records...just in case! (Thinks! I still have my doubts...) For the reader’s information, over a period of five months, I have visited my nearest O2 shop on several occasions to resolve with little effect, made several ‘phone calls to a regional O2 hub, and many lengthy ‘phone calls (including long waiting times!) to achieve contact communication with a Service Agent via tel. No. 0800 977 7337. Incidentally, many of the excuses for their poor service was blamed on O2’s Computer systems and software, including upgrading! So, hopefully, no more demand letters, or bad customer service...and, from a personal point of view, no more time consuming visits, ‘phone calls and further stress! Watch this space...”

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Posted 1 year ago

“Over priced and under staffed. Unless you are trying to give them money you will not be able to speak with an employee. Service is bad. Prices are far too high. Worst network I have ever been on.”

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Posted 1 year ago

“A big thank you to Sabrina who works in 02 customer service. After being hung up on 5 times I finally got through to a helpful human. She was informative and sorted out my issue”

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Posted 1 year ago

“Worse ever experience so far bad network coverage bad rude customer service huge price increase for no reason no response to customer complaints”

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Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

O2 Reviews