Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,758 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 3 and a half months to deliver the sofa. When we queried this, we were told that it was a bespoke order. However, when we ordered the sofa we were not told that this was a bespoke order and the website did not mention this.”

Helpful Report

(Oak Furniture Land Portsmouth) - Posted 7 years ago

“We were absolutely definite assured that our sofa would be delivered to our flat in St Ives in an appropriately sized vehicle. We were telephoned by the driver to let us know that they couldn't deliver because they were in a seven and a half tonne lorry!!! We had to give them an alternative address to deliver to and then had to pay ourselves for a second delivery. I telephoned the shop to let them know and they apologised and suggested I ring the people whom I had paid for a damage insurance against stains etc on our sofa. Clearly that wasn't appropriate or helpful!”

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(Oak Furniture Land Truro) - Posted 8 years ago

“Told things that was not right”

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(Oak Furniture Land Online) - Posted 8 years ago

“The staff in the shop were so rude once we bought our couch - being a showroom item we understood it needed us to remove it but everyone of them went out of their way to be rude, awkward and unhelpful - the manager even quite threatening when we were trying to arrange collecting it”

Helpful Report

(Oak Furniture Land Stockton) - Posted 8 years ago

“Horrific service!”

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(Oak Furniture Land Edinburgh) - Posted 8 years ago

“Avoid this company at all costs. They say free delivery but if you miss a delivery through no fault of your own they charge you £39 to have it delivered again. They will not let you cancel unless you pay £25 so they have you hook line and sinker. I ordered another item and though they would deliver them both together for free. No chance. They still made me pay £39 even though they were coming to my house to deliver a new item. Thieving nasty people.”

Helpful Report

(Oak Furniture Land Online) - Posted 8 years ago

“They left the box in the front off my house I payed £40 to take them way”

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(Oak Furniture Land Enfield) - Posted 8 years ago

“Contacted customer service yesterday informing them of wear marks already after having sofas for three weeks they are looking into it very disappointed with quality”

Helpful Report

(Oak Furniture Land Taunton) - Posted 8 years ago

“We purchased the a bed and Sealy Divine Latex Posturetech 660 Pillowtop King-Size Mattress from Oak Furniture Land (OFL) Guildford store on 28th February 2016, it was delivered in March. The bed is OK, but the mattress is rubbish. We have discovered the following problems with the mattress: unacceptable level of bounce from the springs, distortion of the mattress when sat of lied upon (the mattress forming a parallelogram shape about the base), one side affecting the other (when one person moves, the other instantly feels the movement causing disturbance). Isolation of movement is non-existent settlement and formation of the ridge appears excessive for a mattress of this quality and comprising a latex foam upper layer. We reported the problems through OFL and they arranged for an inspection by Homeserve. Homeserve inspection only covered the measurement of settlement (25 mm at the deepest point) and not the other issues. The inspector failed to issue his report and i had to chase it up! When discussing the outcome with OFS we realised that the report was factually incorrect, disputing the findings. OFL then arranged another inspection, which was cancelled at short notice, arranged another - the inspector turned up unannounced and also failed to carry out a full inspection (ending up in a blazing row). Once again we disputed the findings. We complained to OFL but failed to get anywhere. We had been warned that OFL rarely give in. Our dispute was over the extent of the inspection - OFL seem happy that only a settlement is measured despite all the other significant issues with the mattress. It is an understatement to say that we were not pleased with the extent of the survey and despite our best endeavours to get the inspector to take further measurements at locations where we believe the settlement to be greater and to measure/assess the lack of isolation, excessive bounce and distortion. We complained to OFL on a number of occasions on the basis that their level of service has dropped well below their service level agreement with customers. The mattress clearly does not live up to the statements in the Sealy sales literature e.g. : “Sealy Edge Guard provides edge-to-edge support for greater durability and comfort.“ We have found that the support is inconsistent across the mattress. due to the ridge and settlement, “The Sealy Posturepedic Collection range designed to eliminate the uncomfortable conditions of tossing and turning during sleep.” Our experience is that this is not the case. The settlement, ridge, ‘bounce’ from the spring system and the poor motion isolation and distortion effects the other person and means that it is uncomfortable and does not lead to a good sleep. We are left with a disturbed nights sleep. Will not recommend OFL to others due to the shocking treatment and issues encountered.”

Helpful Report

(Oak Furniture Land Guildford) - Posted 8 years ago

“Funny deal and doggie offers”

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(Oak Furniture Land Online) - Posted 8 years ago

“I am not happy with the wardrobe we purchase from you, you say you are soiled oak but if it is, it is really thin it was damaged and also poorly made we told the delivery driver that we was not happy with it an he said it was £100 for it to be taken back after spending £2.000 with you we will not be buying from you again”

Helpful Report

Posted 9 years ago

“Just had the worst day of my life, don't even go near this company, been charged £100 after failed delivery, only told half the wardrobe was on the van and the driver never even attempted to take the stock in. Spent half a day on the phone to the worst customer service ever, but they are like machines and don't care about anything other than cash! Now have no wardrobe, £100 out of pocket, after saving up for 6 months to buy this. What a great company, NOT!!!!”

Helpful Report

Posted 9 years ago

“My chest of drawers was very badly damaged on receipt. Their customer services wouldn't deal with the issue over the phone and requested photographs to be sent but said they would get in touch as soon as the photos were received. The e-mail they sent contradicted this and said 2 working days. Needless to say I'm still waiting. I took the day of work for the delivery and am extremely disappointed with lack of response especially as the damage is pretty major and makes the furniture unusable. I have now read a lot of reviews and it seems a common problem with this company. This was my first purchase and it will definitely be my last.”

Helpful Report

Posted 10 years ago

Oak Furniture Land is rated 3.8 based on 1,758 reviews