Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.80

3.8 Rating 1,776 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

Questions

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I not recipe my sofa I whont cancel my order”

Helpful Report

(Oak Furniture Land Sourthport) - Posted 8 years ago

“Ordered a Sofa in November 2017 which arrived as previously arrived in February 2018. OakFurnitureland Sofas have removal backs and are supplied in very large cardboard boxes. The Customer is expected to construct the parts of the Sofa themselves. Similar to an Ikea flatpack. This would have been beyond my capabilities because of the weight. The delivery men had to remove the two parts from the box to gain access and installed the back to the base of the Sofa. As soon as they left I found the back to be unsecured due to a fault, I asked the drivers to return but they refused. I was told that I had to telephone customer services (And found this to be a premium rate number costing £0.20 per minute. Customer Services were unable to provide a date when a representative could call as they are booked many weeks ahead. Rejected the goods and returned for a full refund. They do not seem to care.”

Helpful Report

Posted 8 years ago

“Couldn't order the combination I wanted, sales staff very unhelpful. Customer Service also unhelpful. Furniture delivered is of very poor quality, creases everywhere. The 'free' scatter cushions were awful. About to order new bedroom furniture but it certainly won't be from Oak Furniture.”

Helpful Report

(Oak Furniture Land Tamworth) - Posted 8 years ago

“Poor Quality”

Helpful Report

(Oak Furniture Land Online) - Posted 8 years ago

“Placed order online. Then got a call the next day to orders could not be fulfilled. The chap wa very helpful and offered alternatives which we managed to compromise and make it work. But it cost extra. Then we took delivery and one of the tables was broken when we unpacked it and the wrong chairs were delivered.”

Helpful Report

(Oak Furniture Land Online) - Posted 8 years ago

“Bad experience would not repeat not purchase their again sales men,s lies. Attitude by lady at he ad office , indifferent a case of tough. Recent calls hard to talk with loud chatter”

Helpful Report

(Oak Furniture Land Manchester) - Posted 8 years ago

“Late delivery. Charged for phoning customer services. Dirty packaging. Damaged items which could not be repaired. Generally an unpleasant experience!”

Helpful Report

(Oak Furniture Land Enfield) - Posted 8 years ago

“The order rong I said I won't mack Cheng but it's not possible to cheng the item”

Helpful Report

(Oak Furniture Land Manchester) - Posted 8 years ago

“The furniture is good quality but the service is deplorable. If you are not able-bodied, or have plenty of people to help you don't bother with them. They will not unpack, leave with you all of the boxes, packaging to dispose of and we were left with a 72kg sideboard upside down that we had to lift the right way ourselves. Why they cannot provide an extra service to help people out is beyond me. Anyone elderly or infirm would not be able to deal with them by themselves. They were also going to leave two huge boxes in the road blocking traffic. Dreadful, dreadful service. DO NOT BOTHER WITH THEM AT ALL.”

Helpful Report

(Oak Furniture Land Online) - Posted 8 years ago

“Shocking!!! Unpackaged it to find 1 rip, 2 missing feet, 5 stains!! Being collected today. Order cancelled, very unhappy”

Helpful Report

(Oak Furniture Land Bristol - Cribbs Causeway) - Posted 8 years ago

“Really poor customer service”

Helpful Report

(Oak Furniture Land Dudley - Merry Hill) - Posted 8 years ago

“Delivery was awful just dumped in living room . With all packaging on etc , my wife had to put furniture feet on etc as I have had hip replacement. When phoned delivery men to explain need there help , he said would call back in 5 mins obviously heard nothing , then they didn't pick up the phone .”

Helpful Report

(Oak Furniture Land Maidstone) - Posted 8 years ago

“It took 3 and a half months to deliver the sofa. When we queried this, we were told that it was a bespoke order. However, when we ordered the sofa we were not told that this was a bespoke order and the website did not mention this.”

Helpful Report

(Oak Furniture Land Portsmouth) - Posted 8 years ago

“We were absolutely definite assured that our sofa would be delivered to our flat in St Ives in an appropriately sized vehicle. We were telephoned by the driver to let us know that they couldn't deliver because they were in a seven and a half tonne lorry!!! We had to give them an alternative address to deliver to and then had to pay ourselves for a second delivery. I telephoned the shop to let them know and they apologised and suggested I ring the people whom I had paid for a damage insurance against stains etc on our sofa. Clearly that wasn't appropriate or helpful!”

Helpful Report

(Oak Furniture Land Truro) - Posted 9 years ago

“Told things that was not right”

Helpful Report

(Oak Furniture Land Online) - Posted 9 years ago

“The staff in the shop were so rude once we bought our couch - being a showroom item we understood it needed us to remove it but everyone of them went out of their way to be rude, awkward and unhelpful - the manager even quite threatening when we were trying to arrange collecting it”

Helpful Report

(Oak Furniture Land Stockton) - Posted 9 years ago

“Horrific service!”

Helpful Report

(Oak Furniture Land Edinburgh) - Posted 9 years ago

“Avoid this company at all costs. They say free delivery but if you miss a delivery through no fault of your own they charge you £39 to have it delivered again. They will not let you cancel unless you pay £25 so they have you hook line and sinker. I ordered another item and though they would deliver them both together for free. No chance. They still made me pay £39 even though they were coming to my house to deliver a new item. Thieving nasty people.”

Helpful Report

(Oak Furniture Land Online) - Posted 9 years ago

“They left the box in the front off my house I payed £40 to take them way”

Helpful Report

(Oak Furniture Land Enfield) - Posted 9 years ago

“Contacted customer service yesterday informing them of wear marks already after having sofas for three weeks they are looking into it very disappointed with quality”

Helpful Report

(Oak Furniture Land Taunton) - Posted 9 years ago

Oak Furniture Land is rated 3.8 based on 1,776 reviews