Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,758 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

Questions

Visit Website

Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

Write Your review

Tell us how Oak Furniture Land made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They talked us into accepting a large piece of furniture, saying that they could not get it up the stairs but (once we'd unpacked it) we would be able to do it easily. Hours later, hurt backs etc. and we've just had to get a removals guy round to help us. Not straight with us: they should have said it won't go up around the landing bannister. Instead they talked us into it so they didn't have to process a return. Customer support wouldn't budge on the phone. Charge to return the furniture. Packaging quantities (particularly polystyrene) is absolutely sick. Go elsewhere, anywhere. Utter, utter, utter ba***rds.”

Helpful Report

Posted 5 years ago

“I wouldn't even give them one star to be honest. Terrible customer service. Will never shop with you again. Not willing to budge on their 'rules' even when we have previously placed a £4700 approx order and had damage issues. You were still unable to accommodate. My husband has had to take time out of work which he has lost a lot of money for waiting for a deliveries. We requested a pm delivery and got delivery slot between 10.30 and 13.30. No sympathy for their customers who are paying a lot of money for this. Absolutely infuriating. They only rang 10 minutes before arrival when they said it would be a call half an hour before hand. I already told the lady on customer service it would be my husband who had to come home from his job who is self employed. They rang and I said my husband was about 25 minutes away, they got quite annoyed and snotty with me and said it would have to do. So my husband has just turned up at home and they are not even there. Never will I shop here again. Worst service ever. I can't believe how much money I've paid for this shoddy service”

Helpful Report

Posted 5 years ago

“The table was beautiful, but I am so disappointed with the delivery. It was very expensive and was literally just dumped in my lounge . The packaging wasn’t removed or taken away. I wasn’t given the option of having the furniture unpacked and I had to call my son to come over with his drill as it wasn’t just a case of taking it out of the box. If my son wasn’t available I would have had a very expensive cardboard box. If I’d realised it was just delivery I would have picked it up myself, and left the incredible amount of packaging in the store instead of my front garden. I have had furniture delivered by other retailers , it’s always been unpacked, put together and left in situ. I won’t be using oak furniture land again because of the delivery,which is sad. There should be options to have just delivery for between £5 and £10 or for the money I paid unpacked, put in situ and the packaging removed.”

Helpful Report

Posted 5 years ago

“I have placed my first order few months ago. Hove Natural Oak and Painted 3+4 Chest of Drawers arrived damaged and after few weeks on phone I have got the replacement,which arrived damaged again. Took few more weeks to return it back. In order to deal with those deliveries and returns I was forced to take days off and never been compensated for that. Few weeks ago I placed another order and .... It arrived damaged again. I was very furious to get such a poor products again in a row. Customer service super unprofessional,so be prepared. Pictures on website look great,but real products are far from what you see. Would strongly recommend to consider your next order.”

Helpful Report

Posted 5 years ago

“DONT BUY ANYTHING FROM THESE. Bought a display cabinet to display my partners Lladro that was left to her by her late parents, only had a few weeks when shelf fell onto the ornaments breaking them. Oak furniture land tried to say it was our fault as we hadn't bee's waxed the item on arrival. They sent out an independent inspector who informed us that the display cabinet was in fact faulty and the shelf had split and been glued back into place either at the manufacturers or oak furniture lands warehouse. Oak furniture land after 3 weeks of phoning and not being allowed to speak to a manager, (they always seemed to be in a meeting), offered me £50 as a good will gesture for the broken Lladro, which is very rare and valueable, what an insult!!!”

Helpful Report

Posted 6 years ago

“The delivery arrived on the day booked. The delivery driver came in and explained how the delivery would go, he then looked at the bottom of my stairs and said it may be tight but they would try. After unpacking one of my wardrobes he noticed a crack in the wood, telling me this would have to be returned, the two delivery lads then tried to get the wardrobe up the stairs but it wouldn’t fit, so disappointingly I asked them to return the delivery. After speaking to their office I was informed that there would be a returns charge of 25% on each product plus £25 on the smaller chest of drawers costing me over £250. For them to deliver it’s free but if you require express delivery they charge £39. So where they get the 25% plus charge from is beyond me. They state in the T&C section 9.8.1 To ensure there is adequate doorway and stair access which I did using the measurements provided in store and online and as my house is a modern 3 bedroom semi I didn’t expect any issues. The drivers stated that they get this issue a lot, I would surmise that Oak Furniture land earn a lot of money from returns. BE AWARE OF THESE CHARGES BEFORE YOU BUY as they won’t tell you about the return charges in the showroom. I payed for an express delivery of £39 I’d expect a return charge of no more than £39. I will never buy from or recommend this company to anyone.”

Helpful Report

Posted 7 years ago

“Would strongly advise against using this company. We spent over £2,000 on 2 new sofas. Both sofas arrived damaged. Really hard to get through on the phone as sat in queues for over half an hour and customer services arent open at the weekend. The replacement sofas were also damaged so had to take a third afternoon off work to wait for another replacement. All this took months to sort. Will never use again.”

Helpful Report

Posted 7 years ago

“Having had the furniture for only eight months the hinges on the storage foot stool are buckling. They are poorly made hinges without a single solid bar, the pressure from the gas struts either side have caused them to bend, Oak furniture land are refusing to repair under warranty has I have on occasion sat on the foot stool. The insurance cover oak Furniture land sell are refusing to replace the hinges as it is a fault found within the manufacturers warranty period. I would not recommend Oak Furniture Land to anyone.”

Helpful Report

(Oak Furniture Land Poole) - Posted 7 years ago

“I not recipe my sofa I whont cancel my order”

Helpful Report

(Oak Furniture Land Sourthport) - Posted 7 years ago

“Ordered a Sofa in November 2017 which arrived as previously arrived in February 2018. OakFurnitureland Sofas have removal backs and are supplied in very large cardboard boxes. The Customer is expected to construct the parts of the Sofa themselves. Similar to an Ikea flatpack. This would have been beyond my capabilities because of the weight. The delivery men had to remove the two parts from the box to gain access and installed the back to the base of the Sofa. As soon as they left I found the back to be unsecured due to a fault, I asked the drivers to return but they refused. I was told that I had to telephone customer services (And found this to be a premium rate number costing £0.20 per minute. Customer Services were unable to provide a date when a representative could call as they are booked many weeks ahead. Rejected the goods and returned for a full refund. They do not seem to care.”

Helpful Report

Posted 7 years ago

“Couldn't order the combination I wanted, sales staff very unhelpful. Customer Service also unhelpful. Furniture delivered is of very poor quality, creases everywhere. The 'free' scatter cushions were awful. About to order new bedroom furniture but it certainly won't be from Oak Furniture.”

Helpful Report

(Oak Furniture Land Tamworth) - Posted 7 years ago

“Poor Quality”

Helpful Report

(Oak Furniture Land Online) - Posted 7 years ago

“Placed order online. Then got a call the next day to orders could not be fulfilled. The chap wa very helpful and offered alternatives which we managed to compromise and make it work. But it cost extra. Then we took delivery and one of the tables was broken when we unpacked it and the wrong chairs were delivered.”

Helpful Report

(Oak Furniture Land Online) - Posted 7 years ago

“Bad experience would not repeat not purchase their again sales men,s lies. Attitude by lady at he ad office , indifferent a case of tough. Recent calls hard to talk with loud chatter”

Helpful Report

(Oak Furniture Land Manchester) - Posted 7 years ago

“Late delivery. Charged for phoning customer services. Dirty packaging. Damaged items which could not be repaired. Generally an unpleasant experience!”

Helpful Report

(Oak Furniture Land Enfield) - Posted 7 years ago

“The order rong I said I won't mack Cheng but it's not possible to cheng the item”

Helpful Report

(Oak Furniture Land Manchester) - Posted 7 years ago

“The furniture is good quality but the service is deplorable. If you are not able-bodied, or have plenty of people to help you don't bother with them. They will not unpack, leave with you all of the boxes, packaging to dispose of and we were left with a 72kg sideboard upside down that we had to lift the right way ourselves. Why they cannot provide an extra service to help people out is beyond me. Anyone elderly or infirm would not be able to deal with them by themselves. They were also going to leave two huge boxes in the road blocking traffic. Dreadful, dreadful service. DO NOT BOTHER WITH THEM AT ALL.”

Helpful Report

(Oak Furniture Land Online) - Posted 7 years ago

“Shocking!!! Unpackaged it to find 1 rip, 2 missing feet, 5 stains!! Being collected today. Order cancelled, very unhappy”

Helpful Report

(Oak Furniture Land Bristol - Cribbs Causeway) - Posted 7 years ago

“Really poor customer service”

Helpful Report

(Oak Furniture Land Dudley - Merry Hill) - Posted 7 years ago

“Delivery was awful just dumped in living room . With all packaging on etc , my wife had to put furniture feet on etc as I have had hip replacement. When phoned delivery men to explain need there help , he said would call back in 5 mins obviously heard nothing , then they didn't pick up the phone .”

Helpful Report

(Oak Furniture Land Maidstone) - Posted 7 years ago

Oak Furniture Land is rated 3.8 based on 1,758 reviews