Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

“Horrific. After waiting many months for my order to be delivered- ALL items were broken. The chest of drawers and tallboy have very small drawers so given the size, you can actually only store a very small amount of items in each drawer. Staff asked me "Can I not just keep it?" when asking for a replacement and have since told me I will need to wait two months for the broken furniture to be replaced. Absolutely horrendous products and service for the amount of money spent. DO NOT BUY HERE.”

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Posted 5 years ago

“Quality of products is far lower than what you see in showrooms and on the website! Beware!”

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Posted 5 years ago

“I wish I would have read these reviews prior to ordering as they are accurate. I ordered a dresser on March 31, which was to be delivered on May 31. It’s now July 6, and I do not have a dresser. I have emailed 6 times and have yet to hear back on when I should expect this. Believe what you read, do NOT order from this company. I understand there is a lot going on in the world, but the lack of professionalism and communication is reason enough to not patronize Oak Furnitureland. FYI - US order.”

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Posted 5 years ago

“Ordered sideboard which duly arrived when said, delivery guys really good and placed in lounge. On opening we discovered the saleswoman had ordered the wrong one!! We went to the store who sent an email to customer services as that was only way they could contact them, no apology and a definate couldn't really care attitude. Waited half hour on phone to be told couldn't pick up item for a week, we have a small lounge so now can t move around the room!! Also told our proper order out of stock and wait is 10 weeks!! Very bad service from this company.”

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Posted 5 years ago

“left with wrinkled cushion from week one , no after care”

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Posted 5 years ago

“Terrible treatment! Ordered £700 ( payment was taken) worth of bedroom furniture in April after a lot of research and with an expected delivery date of late May. Phoned in June to see where our order was only to be told would not be ready till August. No phone call to let us know. You can’t wait that long for furniture. Asked for a discount on furniture that they did have in stock only to be told NO. Least to say out of principle I had to take my business elsewhere.”

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Posted 5 years ago

“Nice furniture. Delivery was handled reasonably effectively, although they would not take anything back on the spot if any item was not right or was damaged. The order totalling 4 items was fine apart from damage to the corners of two sets of drawers which oddly, seemed to have been damaged prior to packing as the packing was unblemished. We responded on their awkward website, complete with pictures. After receiving no response we spent a long time trying to get through to customer service. Eventually, after having got through, it was arranged to have a replacement sent for one, with the defective unit collected plus a small refund for the other. 3 weeks later, with no sign of any refund, the damaged unit was collected, but the new replacement is also visibly damaged - again the top corner has been bashed, although not quite so badly. This time the corner of the packaging is also damaged, so it has evidently been dropped on a corner. We have again submitted the complaint through the poor online response system and the following week after no response (again) we have been trying to call their customer service for hours, but nobody is answering ... We were considering purchasing some more oak furniture, but sadly, it now seems rather unlikely that this will be through Oak Furnitureland.”

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Posted 5 years ago

“Atrocious service top to bottom. I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been. I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed. Today the wrong table has been delivered leaving me with no indication of when I will be receiving the correct one. Order placed on the 2nd of May, it's now the 22nd of June. I can't explain how bad this company is on every level except for taking your money, I would recommend buying from any other company except Oakfurnitureland!”

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Posted 5 years ago

“We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had to put a section 75 hold on the finance until they engage with us. In the meantime I’ve got massive boxes of someone else’s chairs in the house and nothing to sit on. We’ve still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I’ve never dealt with a company like it, absolutely appalling”

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Posted 5 years ago

“We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had to put a section 75 hold on the finance until they engage with us. In the meantime I’ve got massive boxes of someone else’s chairs in the house and nothing to sit on. We’ve still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I’ve never dealt with a company like it, absolutely appalling”

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Posted 5 years ago

“Order arrived very badly damaged. Was told to store the broken furniture for one month in my own home complete with packaging before they would collect. A refund cannot be processed until the collection takes place. So I have a very large box of smashed furniture and no refund. These people are a hopeless bunch of persons. Stay well clear.”

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Posted 5 years ago

“Poor delivery process and poor customer service.”

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Posted 5 years ago

“Shocking experience from start to finish! Have spent over £5000 with them and would never buy anything else from them Most items were faulty / damaged Systems don’t seem to work and most customer service staff don’t have the right information to be able to do their job Takes hours to get anything resolved and their delivery policy is a joke Poor communication and follow up Don’t even bother completing the contact request form on line as no one responds”

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Posted 5 years ago

“Terrible customer service, would not use this company again. Ordered goods in March for delivery in April. No contact from the company to say they were unable to deliver the goods and now nearly in June and have still not received the refund I requested in April. Absolutely shambolic.”

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Posted 5 years ago

“Never again will I use this company 6 month pregnant and I have no we’re to sit told me my sofa would have been sent out a week after I ordered it as it was in stock to now tell me the 18th August a week before I am due my baby I have sold my sofa the day before my expected delivery ready to put my new one in !!!!!! Spoke to every manager on the phone and not one of them will give me a straight answer just keep saying we’re investigating it to then tell me my love seat can be sent out this week so I have something to sit on to then find out it’s going to cost me the price of the love seat as the rest was on finance !! Absolutely disgusting I’ve been in tears and they just don’t have a clue what they are doing I appreciate what is going on at the moment and things are not going as smooth as they would normally but don’t lie to people I would not have ordered the sofa if I knew it was August you sold me under false agreement ! Can’t even send me a sofa from a showroom to sit on they are doing nothing to help at all ! Worst experience with them ever.”

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Posted 5 years ago

“Placed an order of furniture in jan 2020, delivery was meant to be 27/5 due to covid. Got a call on 27/5 to say the sideboard would be another 6 weeks. They’ve had £ 3,500 of our money for 5 months and now have to wAit 14days for my refund. I’ve lost interest on my savings but they’ve gained. Disgusting service”

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Posted 5 years ago

“Bought a table from that the grooves in the table are a nightmare all the crumbs gather if I’d know I won’t of purchased. But had to order off line as house bound unable to get to a shop At the time quaility not very good have issueses with a leather 3 piece suite insurance a waste of time avoid!”

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Posted 5 years ago

“They should not be trading at present. Basicaly dump massively overpacked and heavy stuff on your doorstep leaving you to sort itout. Currently impossible for us to get it upsatairs and the amount of polysyrene used is somemting to behold. They don't empahsise this. If you must, wait until they do a proper service otherwise best avoid.”

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Posted 5 years ago

“Wouldn't use poor quality damaged goods when delivered temperature in Vietnam no quality control don't waste your money”

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Posted 5 years ago

“Spent over 3,000 with this company and we paid an extra 10% on top for insurance to cover our goods. However, 2 years or so later, we tried to make a claim due to moving into our parents who have 2 dogs, had soiled on our mattress which cost £800! When I had made the claim, I was told I would receive an email that I had to fill in due to a different name(married) and changed address to which I done. I was also told that I would need to fill out the claims form and I would hear back about arranging a engineer to come out. I did not hear or receive anything. I rang back several times to which I kept getting told I will receive this email blah blah blah! In the end, the costumer representative said to me that because he can see I have rang numerous times regarding our soiled mattress, he will arrange to send an engineer to assess the situation which happened. The engineer seemed ok but said we should have a chance of getting a replacement due to the complications and the state of the mattress to then received a letter to explain that it is not covered even though when buying the furniture in store, they said that accidental damage is in fact covered! We rang them to find out exactly why it wasn’t covered and they said that because of where it was (in the garage) we could not claim. We had expressed that it was stored in the garage due to wanting for soo long for a reply and the space in our house, thats why it was stored in the garage. They were rude and unprofessional on the phone towards my husband and agreed that the phone call would not be resolved. We then went to the store in Taunton and spoke to the very gentleman that sold us our furniture and he said that we should have been covered. He suggested we ring the ombudsmen direct and go from there. We did this. A week or so later, received a letter to say we are in fact not eligible!! The morale of the story is DO NOT PAY EXTRA FOR CLAIMS!! It really isn’t worth it. It is still currently sat in our garage after a year and still paying the furniture off!!!”

Helpful Report

Posted 5 years ago

Oak Furniture Land Reviews