Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.80

3.8 Rating 1,776 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in March for delivery in August. Was told in August would be December. Now being told in December will be the following April. No one knows a real date, they just keep putting off 20 weeks a ago in the hope it will be ready by then. Absolute joke. Blaming COVID. They don't have a clue whats going on.”

Helpful Report

Posted 4 years ago

“Bought furniture 2/5/21 delivery date was given for 5 months later, cancelled twice finally told they had attempted to deliver a part order but we hadn't answered the door. Offered us 10% off if we would wait another month but wouldn't guarantee a full delivery. Cancelled the order. Rubbish company on every level”

Helpful Report

Posted 4 years ago

“Ordered and paid for my furniture at the beginning of August due to be delivered beginning of December. Received am email today can only now deliver February! Telephoned their dedicated customer service number in queue for over 40 minutes then asked for refund put in another phone queue. Would not recommend this company to anyone. Appalling. Let's hope I do get my money back. Happy Christmas to you too Oak Furniture Land.”

Helpful Report

Posted 4 years ago

“Ordered furniture in July and was due to be delivered on 22nd November. Less than a week before due date it was cancelled without any excuse. The next available date for delivery is 12th January, 6 moths after order. Would never use them again or refer to anyone else. Useless and can't be contacted. E-mails not answered and phone goes unanswered.”

Helpful Report

Posted 4 years ago

“To all prospective customers of Oak Furniture Land….Shop elsewhere! Three months ago I spent £700 on a bed only for the company to then cost me a further £1200 in lost earnings (I am self employed) as they proceeded to screw up my initial delivery date, and then only delivered half of the bed when they did eventually come. Since then I have told my story of woe to three different customer relations people AND twice in emails to the CEO himself. I have been offered the risible amount of £100 in in-store vouchers, which I have politely refused. Never before have I been treated with such indifference. Once they have your money they quite literally couldn’t care less!”

Helpful Report

Posted 4 years ago

“We took delivery of some bedroom furniture in August this year. When we examined it there was a split in the wardrobe door an oil stain on one of the drawers, they sent someone to look at both items the guy that they sent took the drawer to his van sprayed it and the drawer is a completely different colour now,he said it would darken but hasn't we are still waiting for a new wardrobe door and it's now November!!! We have emailed and had no reply! Shocking customer service will never buy from.them again.”

Helpful Report

Posted 4 years ago

“Delivery was meant today delivery driver reportedly says it wasn’t safe to park and went away we have had numerous deliveries from other companies never had any problem .we are now without a sofa or armchairs for nearly a week while they arrange another delivery customer services are not very helpful at no time was we ever asked about difficulty parking so if you live in an apartment block beware”

Helpful Report

Posted 4 years ago

“Hav to state first that partly my own fault anyway here goes I bought some expensive bedroom drawers august 2020 Frm oak furnitureland £350 due to my disabilities and recent accident I never opened the drawers until September 2021 so I contacted oak furnitureland wit no success not even a reply when contacting them absolutely no customer service I’m very disappointed”

Helpful Report

Posted 4 years ago

“Ordered a sofa on 22nd August was due delivery 12th November got a email late on 5th November to say it will be delayed, available date end of January. Took 2 days off work to sort out the room and have my old sofa being taken away on 11th November. Terrible service surely they knew before a week before delivery that this wasn't going to happen. Blaming Covid and the manufacturers. How can some places offer delivery in 2 to 4 weeks. If they know that they cant deliver the goods why take orders!”

Helpful Report

Posted 4 years ago

“Order placed in July. Delivery due 21/10. 6.30pm 20/10 received call to say delivery not happening. Re-arranged delivery for 2/11. Part delivery made - drivers stated other part had been delivered on 21/10. Not the case. After ages on hold (& website not recognising our details) re-arranged for 5/11. No delivery made. Finally got through to service desk for a second time. No idea where our furniture is, if/when it might arrive & no manager available to speak to.”

Helpful Report

Posted 4 years ago

“NEVER USE THIS COMPANY AGAIN SIX MONTHS ON STILL WAITING FOR DELIVERY”

Helpful Report

Posted 4 years ago

“I have bought from Oak Furniture Land many times before, but never again. Purchased bedroom furniture in June for delivery beginning of November. Get a phone call a week before delivery to be told it’s delayed until May 2022 at the earliest. Could they not have told me this weeks/months ago. Very poor customer service! Full refund requested. Very disappointing.”

Helpful Report

Posted 4 years ago

“Shocking service I bought furniture on the 19th June for Delivery on the 3rd of Nov now been told that the date for delivery is next April which is laughable as the site says buy now in time for Christmas I have tried to cancel my order but just fobbed off every time I call it’s frustrating when new sales calls are answered straight away but customer service you have no chance of getting through shocking service”

Helpful Report

Posted 4 years ago

“I purchased a mattress, last September from Oak furniture land, it fell to bits. The after service I received was terrible, customer service promised to phone you back and never do, when arranging a delivery it’s on there terms and not yours, I arranged for afternoon delivery and they turned up in the morning, I would never shop there again!”

Helpful Report

Posted 4 years ago

“Ordered a bed in June, was given a delivery date for Oct, rang today to ask about the delivery as it never arrived, was told deliver is now March - told them to cancel the order - there was no communication of late order and no delivery. They can only be described as being incompetent. I would never use them again.”

Helpful Report

Posted 4 years ago

“Ordered goods at beginning of July for deliver last week of October when I was not at wok. Just received email saying they cannot deliver but go on line and chose a new date. Earliest date was 4th April. I telephoned and cancelled an item which was holding the order up. They telephone back to arrange a delivery date but then told me another item was out of stock and would not be available until March. Could not cancel the order as it was in my husbands name even though they had cancelled an item with my agreement. Asked to speak to a manager but one was unavailable.”

Helpful Report

Posted 4 years ago

“Can beat that. Ordered several items July, with delivery due late October, only to be informed now not available until May. 10 months. Told them where to stuff their order, cancelled and will re-order elswhere”

Helpful Report

Posted 4 years ago

“It's really simple, don't buy !!! ....I've been waiting since May for my furniture , been told today it won't be here till January!! ,Despite a month ago being told it would definitely be here by 21st of October ...put a complaint review out and they replied saying they will pass on my concerns. 😡”

Helpful Report

Posted 4 years ago

“Poor staff - This outfit expects 50hr weeks for highly qualified HGV drivers for minimum wage rates plus £3 with lots of heavy lifting plus driving all day!! AVOID as think of the staff as only worth slave-pay?”

Helpful Report

Posted 4 years ago

“We were miss sold a bed settee which is so uncomfortable we can't sit on it for any period of time. The cushions rippled after 6 days and looks cheap as shown in the photo. The customer services said they are not prepared to do anything about it, even though we complained 6 weeks after delivery. The engineer said it wasn't a good bed or a good sofa but there was no fault with it. I am disgusted with their customer service attitude.”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,776 reviews