Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,757 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid avoid avoid! Product is oak but poorly constructed and no quality control for damaged goods. They have so many complaints it takes hours/ weeks to get through. Returned goods several times and will never use this company again, too much stress and aggravation!”

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Posted 3 years ago

“Absolutely shxt company avoid like the plague inferior products customer service shxt.”

Helpful Report

Posted 3 years ago

“Had a corner suit delivered it came with a small hole in it..sent photos off as asked but now been trying for 2 weeks to get through to customer services spent over an hour at a time and still no answer.”

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Posted 3 years ago

“Everything. The company took our money in January 2021. In July 2021 the items finally arrived. A chest of drawers ( cost £420) was damaged so badly the whole thing has had to be replaced. I am still waiting! The other items were damaged. A man finally turned up to fix the problems and could only fix one item as Oak Furniture Land had not given him the correct details. No one from this company answers the phone unless you wait for a full hour. They have no email address. Never buy from this company!!!”

Helpful Report

Posted 3 years ago

“Horrific service, ordered a Roman dresser in January, scheduled for June delivery week before arriving told lt was stuck on shipment rescheduled for July week before again rescheduled for august ! Refused to wait any longer so cancelled now battling to get refund !! Do not order from here !”

Helpful Report

Posted 3 years ago

“I ordered dining room table, chairs and sideboard in April 2021. Was told the sideboard would take a bit longer and be delivered in August. Now not available until December. An 8 month wait is so disappointing especially as I have the table and cant find a similar sideboard to match. Will not recommend Oak Furniture Land due to very long waiting periods.”

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Posted 3 years ago

“Not good!”

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Posted 3 years ago

“Purchased a HERCULES Rustic Solid Oak Tall Bookcase. It’s a solid piece well built apart from shelves which cannot take the weight of books. Even shelves half filled bow under the weight. Poorly designed and miss-labelled as a bookcase, it’s suitable for light weight ornaments and decorations only.”

Helpful Report

Posted 3 years ago

“I ordered a dining table and chairs on 17th January 2021, the delivery then was 26 weeks which I thought was bad enough but decided I could live with that and was due on 28th July. I received an email one week before delivery was due to say it had been delayed and its now not arriving until November. I'm told its the Wiltshire table that is the problem but how can delivery of a dining table take 10 months, and will it arrive in November? I also ordered and have received the matching Wiltshire small sideboard so changing the table is not really an option. Its just not good enough to inform customers only one week before delivery because by that time I had got rid of my old dining table and chairs and now have nothing for 4 months, I'm not even confident I'll have a table and chairs for Christmas due to their delivery problems. I have ordered many items from Oak Furniture Land in the past but will not be buying any more.”

Helpful Report

Posted 3 years ago

“Ordered an armchair in January, was finally delivered in July. Sent the wrong colour!!! Have been trying to contact them for a week, no reply to contact form or complaint through My Account page. Phoned for 3 days last week, constant queue and can't get through. Have purchased many items previously, really disappointed with this poor level of service.”

Helpful Report

Posted 3 years ago

“5 Months delivery for a small coffee table only to be told after the delivery was arranged that it would be a further 3 months. Asked for a refund which they did but then did not refund the delivery charge”

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Posted 3 years ago

“Been waiting for 7 months for a dresser. I booked the item for delivery on the 10 June, still waiting. Customer service is non-existent.”

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Posted 3 years ago

“Furniture was faulty and getting hold of customer service was not easy. Replacement sent and still faulty. Technician was going to phone to repair as i couldn't wait another 5 months for a new one. Three weeks later i am still waiting!!”

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Posted 3 years ago

“DO NOT ORDER FROM THESE!!! I placed an order back on the 5th April for our new house, It gets better they said its going to be another 2 months so wont receive it till August thats 5 MONTHS WAITING!!! Absolute joke. I've also tried to contact them by phone and email no answer OF COURSE.”

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Posted 3 years ago

“I would definitely not recommend Oak Furniture Land UK. I am very unhappy and disappointed with the service. I ordered two items early this year Jan "21 and was informed there is a wait for one of the items due to item not being in stock. Nearly 7 months of waiting I receive an email 4 days before my due delivery date that my item has been delayed. The email provided a link to rebook the delivery. However when I clicked the link it stated that rebooking can't be done online. I rang the customer service and asked my order was delayed since it was ordered such a long while back. I was told it can be a mixture of reasons. That beause of covid, the containers are not meeting shipment dates. She asked for me to rebook my delivery slot. To which l was not prepared to wait indefinitely for further x amount of months. It is obvious to me that they are selling items to which they cannot supply the stocks. I asked for a refund and was told to be put through the refunds line. In the end l have to wait upto 10 days for the refund and they refused to refund my £19.99 delivery as l received my first item. I explained I only paid for the upgrade delivery for the bigger item to be delivered to the room of my choice. This experience has led me to believe the customer service is very poor. If l didnt ask for a refund I think they would of kept rolling on the new delivery date. I'm in the process of waiting for the refund will go back on my account.”

Helpful Report

Posted 3 years ago

“Delivery staff and professional who lie. Well what can I say about oak furniture, delivery staff who say they made a delivery to me yesterday but left a card saying “sorry we missed you” and this is how long it took me to get through to someone in there customer service this morning only to tell me she would ring me back once I told her I have cctv installed. But if you do need to contact someone, press 1 when you get through and someone in there sales team answers straight away. Never again 😡😡😡😡”

Helpful Report

Posted 3 years ago

“First of all waited 8 months for delivery of 1 of the 2 items we had ordered. The second part of a matching bedroom set was going to be another 6 months they said. I know there has been delivery problems due to the pandemic but the company was not honest with us and kept pushing the delivery date back by 2 months every time the delivery date was supposedly a week away. When the 1st part of the order was delivered it was very badly damaged. The website contact form did not work and basically had to hang on the help line for 40 minutes every time I needed to speak to someone. Eventually they collected the damaged drawers and delivered more which turned out to be even more damaged than the first. Basically poor quality absolute rubbish. Sadly we were then forced to cancel the order as all faith in the quality of the furniture was gone. I then had to contact twice more before they managed to process the refund. Absolute rubbish!”

Helpful Report

Posted 3 years ago

“I’ve recently purchased a Nebraska corner unit, in February this year , it’s not for sittings on, it was squeaky from day one I thought it wasn’t to bad so I avoided sitting on that section , I’ve tried to phone several times unfortunately waiting at least an hour each time, without getting to speak to anyone , I wish to add the squeak is now a lot loader, and this is the first time I’ve ever had to make to a complaint.”

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Posted 3 years ago

“We ordered some furniture from the Oak Furnitureland website which was supposed to arrive within 6 weeks. We didn’t get it until 9 months later. When it arrived, one item was damaged, and another had what looked like flecks of paint or woodstain on it. The furniture is generally not very well put together, with gaps in between the joints. For the price we paid, we expected much better quality – the furniture we received looks like factory rejects. We will not be buying from Oak Furnitureland again, and would definitely not recommend.”

Helpful Report

Posted 4 years ago

“WARNING OAK FURNITURE LAND (Norwich) Do not purchase any furniture from oak furniture Land, it does not last ,it’s quality is very poor, they don’t want to know when you complain , Do not take out the 5 year insurance they try and sell you which they do and tell you it’s a 5 year policy and you won’t have to worry about your furniture for the 5 years it’s all covered, Wrong the 5 year insurance is not worth the paper its written on and you are basically fobbed off when they come round and assess your furniture , they have no intention in sorting anything out, even when the policy states in black and white , our furniture has sunk so badly by nearly 3” and you can not sit in it as it’s so uncomfortable , policy states it’s covered for loss of resilience which is what has happened , 3 months of arguments and emails phone calls and they don’t want to know , Be warned stay well clear , don’t buy from oak furniture land, disgusting company, very poor quality furniture, Misleading you into buying insurance , furniture not fit for purpose , Please share everywhere to make people aware The more we share then they might start treating their customers better and not sell very poor quality furniture that don’t last”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,757 reviews