Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.81

3.8 Rating 1,772 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for 7 months for a dresser. I booked the item for delivery on the 10 June, still waiting. Customer service is non-existent.”

Helpful Report

Posted 4 years ago

“Furniture was faulty and getting hold of customer service was not easy. Replacement sent and still faulty. Technician was going to phone to repair as i couldn't wait another 5 months for a new one. Three weeks later i am still waiting!!”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THESE!!! I placed an order back on the 5th April for our new house, It gets better they said its going to be another 2 months so wont receive it till August thats 5 MONTHS WAITING!!! Absolute joke. I've also tried to contact them by phone and email no answer OF COURSE.”

Helpful Report

Posted 4 years ago

“I would definitely not recommend Oak Furniture Land UK. I am very unhappy and disappointed with the service. I ordered two items early this year Jan "21 and was informed there is a wait for one of the items due to item not being in stock. Nearly 7 months of waiting I receive an email 4 days before my due delivery date that my item has been delayed. The email provided a link to rebook the delivery. However when I clicked the link it stated that rebooking can't be done online. I rang the customer service and asked my order was delayed since it was ordered such a long while back. I was told it can be a mixture of reasons. That beause of covid, the containers are not meeting shipment dates. She asked for me to rebook my delivery slot. To which l was not prepared to wait indefinitely for further x amount of months. It is obvious to me that they are selling items to which they cannot supply the stocks. I asked for a refund and was told to be put through the refunds line. In the end l have to wait upto 10 days for the refund and they refused to refund my £19.99 delivery as l received my first item. I explained I only paid for the upgrade delivery for the bigger item to be delivered to the room of my choice. This experience has led me to believe the customer service is very poor. If l didnt ask for a refund I think they would of kept rolling on the new delivery date. I'm in the process of waiting for the refund will go back on my account.”

Helpful Report

Posted 4 years ago

“Delivery staff and professional who lie. Well what can I say about oak furniture, delivery staff who say they made a delivery to me yesterday but left a card saying “sorry we missed you” and this is how long it took me to get through to someone in there customer service this morning only to tell me she would ring me back once I told her I have cctv installed. But if you do need to contact someone, press 1 when you get through and someone in there sales team answers straight away. Never again 😡😡😡😡”

Helpful Report

Posted 4 years ago

“First of all waited 8 months for delivery of 1 of the 2 items we had ordered. The second part of a matching bedroom set was going to be another 6 months they said. I know there has been delivery problems due to the pandemic but the company was not honest with us and kept pushing the delivery date back by 2 months every time the delivery date was supposedly a week away. When the 1st part of the order was delivered it was very badly damaged. The website contact form did not work and basically had to hang on the help line for 40 minutes every time I needed to speak to someone. Eventually they collected the damaged drawers and delivered more which turned out to be even more damaged than the first. Basically poor quality absolute rubbish. Sadly we were then forced to cancel the order as all faith in the quality of the furniture was gone. I then had to contact twice more before they managed to process the refund. Absolute rubbish!”

Helpful Report

Posted 4 years ago

“I’ve recently purchased a Nebraska corner unit, in February this year , it’s not for sittings on, it was squeaky from day one I thought it wasn’t to bad so I avoided sitting on that section , I’ve tried to phone several times unfortunately waiting at least an hour each time, without getting to speak to anyone , I wish to add the squeak is now a lot loader, and this is the first time I’ve ever had to make to a complaint.”

Helpful Report

Posted 4 years ago

“We ordered some furniture from the Oak Furnitureland website which was supposed to arrive within 6 weeks. We didn’t get it until 9 months later. When it arrived, one item was damaged, and another had what looked like flecks of paint or woodstain on it. The furniture is generally not very well put together, with gaps in between the joints. For the price we paid, we expected much better quality – the furniture we received looks like factory rejects. We will not be buying from Oak Furnitureland again, and would definitely not recommend.”

Helpful Report

Posted 4 years ago

“WARNING OAK FURNITURE LAND (Norwich) Do not purchase any furniture from oak furniture Land, it does not last ,it’s quality is very poor, they don’t want to know when you complain , Do not take out the 5 year insurance they try and sell you which they do and tell you it’s a 5 year policy and you won’t have to worry about your furniture for the 5 years it’s all covered, Wrong the 5 year insurance is not worth the paper its written on and you are basically fobbed off when they come round and assess your furniture , they have no intention in sorting anything out, even when the policy states in black and white , our furniture has sunk so badly by nearly 3” and you can not sit in it as it’s so uncomfortable , policy states it’s covered for loss of resilience which is what has happened , 3 months of arguments and emails phone calls and they don’t want to know , Be warned stay well clear , don’t buy from oak furniture land, disgusting company, very poor quality furniture, Misleading you into buying insurance , furniture not fit for purpose , Please share everywhere to make people aware The more we share then they might start treating their customers better and not sell very poor quality furniture that don’t last”

Helpful Report

Posted 4 years ago

“Purchased two sofas last year at a great cost with an extended warranty, to then have the cushions collapse in 12 month period. Raised this with Oak Furniture Land to be told it was wear and tear and they couldn't do anything about it. Amazing thing is, not once did they come to actually look at the sofas. Stay away from this con of a company and purchase elsewhere. Now taking matters further.”

Helpful Report

Posted 4 years ago

“Delivery team refused to use the garden door and asked me to remove the doors which I could not do. They didn’t call prior to delivery as I was advised by the customer service representative and I have had to wait on the phone for ages in order to speak to someone. Result £1300 spent, time lost, house left in a mess as the items have not been delivered and a potential re-delivery charge. This is most definitely the worst company I’ve ever dealt with and I will not purchase from them again.”

Helpful Report

Posted 4 years ago

“Very poor customer service and communication. Ordered furniture, informed 4 month wait which I accepted, paid in full. Booked delivery date, heard nothing more. The week before it was due to be delivered received email to say delivery date would now be a further 3 months?!! I DO NOT believe they didn’t know until the week before that they could not honour their contract! Canceled order (with difficulty) and went to a much more ethical company with excellent communication and customer care.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY CUSTOMER SERVICE SHOCKING, FURNITURE LEFT OUTSIDE AS THEY DIDN'T CALL ME 30 MINS BEFORE AS PROMISED AND WILL NOT RETURN TO THE PROPERTY TO DELIVER INTO THE ROOM OF MY CHOICE AS PROMISED. CAN NOT MOVE THE FURNITURE SO IT IS NOW ABOUT TO GET WET IN THE RAIN.”

Helpful Report

Posted 4 years ago

“We ordered a corner sofa from them and waited 6 weeks for you to deliver two right hand parts and no left. Then they tell me to wait over 2 months to put it right! Seriously! When I question this and say cancel my order they didn’t even care, put up a fight to keep me as a customer or my sale even when I cancelled our other items. The most shocking customer service I’ve received in a very long time! What a joke! Do I recommend Oak Furniture Land? No I blinking don’t! I recommend you all stay well clear! Don’t promise customers they’ll receive their order when you don’t know where your own stock is. The representative said ‘without searching to the depths of the earth I won’t find it’. No love try just searching your warehouses!”

Helpful Report

Posted 4 years ago

“Do not purchase any furniture from oak… Do not purchase any furniture from oak furniture Land, it does not last ,it’s quality is very poor, they don’t want to know when you complain , Do not take out the 5 year insurance they try and sell you which they do and tell you it’s a 5 year policy and you won’t have to worry about your furniture for the 5 years it’s all covered, Wrong the 5 year insurance is not worth the paper its written on and you are basically fobbed off when they come round and assess your furniture , they have no intention in sorting anything out, even when the policy states in black and white , our furniture has sunk so badly by nearly 3” and you can not sit in it as it’s so uncomfortable , policy states it’s covered for loss of resilience which is what has happed , 3 months of arguments and emails phone calls and they don’t want to know , Be warned stay well clear , don’t buy from oak furniture land, disgusting company, very poor quality furniture,”

Helpful Report

Posted 4 years ago

“Service is absolutely disgusting. The audacity of the worker to call his morning 'interesting' because your customers came in store to ask about an exchange for furniture. All i want to ask is how is it 'interesting'? I think it's rather interesting that this store does not train its workers on customer service! First off, theres a clear language barrier so of course it was hard to convey what was needed to be done in the situation. However, your customers are your customers. They DID NOT go into your store and 'demand' for anything. There was no 'DEMANDING'! Second of all, do your staff have no manners? Just because your customers couldn't speak english properly, doesn't give your staff the right to complain about his customers in front of them! 'oh i had interesting morning', 'they just came in and demanded', 'they can't just come in here yelling'. They were not yelling at YOU! the clear language barrier and cultural differences has caused a conflict in interest, but that DOES NOT mean your staff can treat its customers like this. Lastly, I just want to say, if your customers are unaware of a situation and also isn't able to very effectively explain to you what they want, the least you can do have the patience and positive attitude to help them. That is customer service. That is what this store needs.”

Helpful Report

Posted 4 years ago

“Avoid like the plague! Delivered half a bed. Stated it was going to take at least 8-31 weeks for the other half then had the absolute nerve to charge me £24 delivery for the privilege!! They are disgusting!!”

Helpful Report

Posted 4 years ago

“Ordered and paid for new lounge suite in January. Delivery date confirmed 19th April. We disposed of original furniture. Delivery arrived one chair and footstool no 4 seater sofa. We are in our Sixties and been left fighting over one chair and other sitting on a bean bag. Oak Furniture Land refunded £80.00 but that’s absolutely no help whatsoever. I would not recommend them, so disappointed. S Smedley”

Helpful Report

Posted 4 years ago

“My delivery was damaged in transit. wood broken and water damage very obvious. The store couldnt care less. Eventually the table was replaced. Due to covid, it never got any use (8 seater) but 11 months into ownership the chair leg snapped on its first use. Covid restrictions stopped me visiting the store. Eventually I was able to visut but the store couldnt care less. I went on line and eventually told it was out of its warranty and you didnt care either. I said it was water damaged on delivery but I cleaned it up. It broke within its 12 month warranty but I had no access to stores to return it due to covid rules. Your get out out clause is that I should have called head office instead. Something is not fit for purpose. Is it the chair or your excuses. My money will be spent elsewhere if the company does not want to look after its customers who are delivered water damaged furniture with broken pieces inside the torn packaging”

Helpful Report

Posted 4 years ago

“I have returned faulty sofa and not recieved a refund at all. Over 25+ phonecalls to resolve this issue. Horrendous quality of products and they promise to refund money within 3-5 days. 2 weeks on I'm still making daily phonecalls and given the same promises. AVOID THIS COMPANY at all costs. This has been an ongoing problem for 6 months, they replaced my faulty product (12 weeks later) with a even worse quality product with damage. Total joke. No compensation offered. They do not care.”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,772 reviews