Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,757 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased two sofas last year at a great cost with an extended warranty, to then have the cushions collapse in 12 month period. Raised this with Oak Furniture Land to be told it was wear and tear and they couldn't do anything about it. Amazing thing is, not once did they come to actually look at the sofas. Stay away from this con of a company and purchase elsewhere. Now taking matters further.”

Helpful Report

Posted 4 years ago

“Delivery team refused to use the garden door and asked me to remove the doors which I could not do. They didn’t call prior to delivery as I was advised by the customer service representative and I have had to wait on the phone for ages in order to speak to someone. Result £1300 spent, time lost, house left in a mess as the items have not been delivered and a potential re-delivery charge. This is most definitely the worst company I’ve ever dealt with and I will not purchase from them again.”

Helpful Report

Posted 4 years ago

“Very poor customer service and communication. Ordered furniture, informed 4 month wait which I accepted, paid in full. Booked delivery date, heard nothing more. The week before it was due to be delivered received email to say delivery date would now be a further 3 months?!! I DO NOT believe they didn’t know until the week before that they could not honour their contract! Canceled order (with difficulty) and went to a much more ethical company with excellent communication and customer care.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY CUSTOMER SERVICE SHOCKING, FURNITURE LEFT OUTSIDE AS THEY DIDN'T CALL ME 30 MINS BEFORE AS PROMISED AND WILL NOT RETURN TO THE PROPERTY TO DELIVER INTO THE ROOM OF MY CHOICE AS PROMISED. CAN NOT MOVE THE FURNITURE SO IT IS NOW ABOUT TO GET WET IN THE RAIN.”

Helpful Report

Posted 4 years ago

“We ordered a corner sofa from them and waited 6 weeks for you to deliver two right hand parts and no left. Then they tell me to wait over 2 months to put it right! Seriously! When I question this and say cancel my order they didn’t even care, put up a fight to keep me as a customer or my sale even when I cancelled our other items. The most shocking customer service I’ve received in a very long time! What a joke! Do I recommend Oak Furniture Land? No I blinking don’t! I recommend you all stay well clear! Don’t promise customers they’ll receive their order when you don’t know where your own stock is. The representative said ‘without searching to the depths of the earth I won’t find it’. No love try just searching your warehouses!”

Helpful Report

Posted 4 years ago

“Do not purchase any furniture from oak… Do not purchase any furniture from oak furniture Land, it does not last ,it’s quality is very poor, they don’t want to know when you complain , Do not take out the 5 year insurance they try and sell you which they do and tell you it’s a 5 year policy and you won’t have to worry about your furniture for the 5 years it’s all covered, Wrong the 5 year insurance is not worth the paper its written on and you are basically fobbed off when they come round and assess your furniture , they have no intention in sorting anything out, even when the policy states in black and white , our furniture has sunk so badly by nearly 3” and you can not sit in it as it’s so uncomfortable , policy states it’s covered for loss of resilience which is what has happed , 3 months of arguments and emails phone calls and they don’t want to know , Be warned stay well clear , don’t buy from oak furniture land, disgusting company, very poor quality furniture,”

Helpful Report

Posted 4 years ago

“Service is absolutely disgusting. The audacity of the worker to call his morning 'interesting' because your customers came in store to ask about an exchange for furniture. All i want to ask is how is it 'interesting'? I think it's rather interesting that this store does not train its workers on customer service! First off, theres a clear language barrier so of course it was hard to convey what was needed to be done in the situation. However, your customers are your customers. They DID NOT go into your store and 'demand' for anything. There was no 'DEMANDING'! Second of all, do your staff have no manners? Just because your customers couldn't speak english properly, doesn't give your staff the right to complain about his customers in front of them! 'oh i had interesting morning', 'they just came in and demanded', 'they can't just come in here yelling'. They were not yelling at YOU! the clear language barrier and cultural differences has caused a conflict in interest, but that DOES NOT mean your staff can treat its customers like this. Lastly, I just want to say, if your customers are unaware of a situation and also isn't able to very effectively explain to you what they want, the least you can do have the patience and positive attitude to help them. That is customer service. That is what this store needs.”

Helpful Report

Posted 4 years ago

“Avoid like the plague! Delivered half a bed. Stated it was going to take at least 8-31 weeks for the other half then had the absolute nerve to charge me £24 delivery for the privilege!! They are disgusting!!”

Helpful Report

Posted 4 years ago

“Ordered and paid for new lounge suite in January. Delivery date confirmed 19th April. We disposed of original furniture. Delivery arrived one chair and footstool no 4 seater sofa. We are in our Sixties and been left fighting over one chair and other sitting on a bean bag. Oak Furniture Land refunded £80.00 but that’s absolutely no help whatsoever. I would not recommend them, so disappointed. S Smedley”

Helpful Report

Posted 4 years ago

“My delivery was damaged in transit. wood broken and water damage very obvious. The store couldnt care less. Eventually the table was replaced. Due to covid, it never got any use (8 seater) but 11 months into ownership the chair leg snapped on its first use. Covid restrictions stopped me visiting the store. Eventually I was able to visut but the store couldnt care less. I went on line and eventually told it was out of its warranty and you didnt care either. I said it was water damaged on delivery but I cleaned it up. It broke within its 12 month warranty but I had no access to stores to return it due to covid rules. Your get out out clause is that I should have called head office instead. Something is not fit for purpose. Is it the chair or your excuses. My money will be spent elsewhere if the company does not want to look after its customers who are delivered water damaged furniture with broken pieces inside the torn packaging”

Helpful Report

Posted 4 years ago

“I have returned faulty sofa and not recieved a refund at all. Over 25+ phonecalls to resolve this issue. Horrendous quality of products and they promise to refund money within 3-5 days. 2 weeks on I'm still making daily phonecalls and given the same promises. AVOID THIS COMPANY at all costs. This has been an ongoing problem for 6 months, they replaced my faulty product (12 weeks later) with a even worse quality product with damage. Total joke. No compensation offered. They do not care.”

Helpful Report

Posted 4 years ago

“Very poor customer service”

Helpful Report

Posted 4 years ago

“After waiting 3 months they tried to deliver one grey half and one navy blue half of a corner sofa. They couldn’t find the other half and expected us to wait another 7 weeks to get the rest of our sofa. After being offered a pathetic £60 compensation plus some vouchers for their store we got a refund instead.”

Helpful Report

Posted 4 years ago

“Furniture arrived damaged,obviously happened during loading as the box was damaged by a forklift so there could not have been a quality check. We complained and were told we could have a £120 off to keep it as damaged or wait for a replacement. My advice is to order furniture from somewhere else.”

Helpful Report

Posted 4 years ago

“Ordered our coffee table in September 2020 told date for delivery was 23rd December. It arrived on that day. So far so good. We immediately noticed there was damage to one corner of the table and the leg had split from top to bottom. It had obviously been dropped. After an hour and 20 minutes wait in the phone queue. Was told a new one would be delivered in feb 2021. After a “sorry” text to say this wouldn’t be happening we are still waiting for a new table. Ofl have had our money for 7 months and we would like what we had paid for in perfect condition. My advice is buy your furniture from an independent company. You might just get better after sales service.”

Helpful Report

Posted 4 years ago

“Ordered a lot of furniture from OFL, all seemed OK but I noticed later that the door in my sideboard had two slits, but because 1 year had passed they didn't want to know, even though I couldn't get through to them because shops were closed and couldn't get reply by phone, they have refused to replace the door, disgusting customer care once they've had your money, I'm so angry”

Helpful Report

Posted 4 years ago

“Absolutely diabolical after nearly 10 months of waiting I had to cancel my order will not buy again I would advise please go elsewhere where.”

Helpful Report

Posted 4 years ago

“Diabolical service over and over again Updated review:: after the absolutely diabolical service I’ve received after all this time, my order arrived today they had sent the completely wrong thing. Embarrassed to say I had a breakdown on the phone to customer services due to the sheer stress this whole process has caused me. I will never, ever order anything from this company again and strongly advise others to not to either. Terrible service over and over again. I placed an order back in November for which I was charged twice (£700+). It took at least 5 lots of 1hr wait times to get through to customer service to be told the refund was never processed. Finally got the refund. My house then burnt down (very stressful) so I phoned OFL to let them know my new temporary address. Unsurprisingly the order turned up at the house that burnt down. Spoke to a very rude woman at customer services who didn’t believe me, told me my order would have to go back to the warehouse and take several weeks to be re-delivered. Spoke to her manager who was much more compassionate and rescheduled it for today. I’ve been waiting all day, waited half an hour at the end of the day to get through to customer services and was told the driver would be here in 20 mins, no phone call, no email and NO delivery. Awful, awful service, some nice customer service reps (some are incredibly rude) but terrible systems and I won’t be ordering from here again, not worth the hassle. I don’t know where my items are or if they will ever get delivered properly. Save yourself the bother and order from a better company.”

Helpful Report

Posted 4 years ago

“I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture. Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do this - so we did. We accepted the new delivery date for the dining table and chairs which was 30th March. Then today (26th March) we are told that the delivery date has now been moved back to 23rd April. After the usual "we are experiencing an unusually high demand" on the phone line, It was confirmed that we couldn't have our dining table and chairs until the new date (remember, the order was placed on 5th October 2020!). I suggested that as this was all one order, I should cancel the whole order and ask them to collect the part order which had been delivered. I explained that I had a contract with them to supply a full set of furniture that they hadn't completed in the contracted time, and therefore I had every right to cancel the contract and receive a refund - I was told that I couldn't do that. Wishing to be reasonable, I suggested a suitable compromise would be for them to deliver the 6 dining chairs (which were available and paid for) and temporarily lend me a dining table from my local shop until my table arrived in late April (or who knows when). This compromise was rejected out of hand by Oak Furniture Land. (Don't forget, we haven't had a dining table or chairs for months at this point) What a wonderful experience this has been - be warned! Appalling customer service.”

Helpful Report

Posted 4 years ago

“Lied to about delivery to get a sale, and let massively let down by aftercare and delivery team. We bought, a lot of furniture in September 2021. We decided to go go to Oak Furniture Land as the first company we went to could only guarantee delivery end of January 2021. We decided to shop around and we went to Oak Furniture Land. We found a furniture set welcomed and from speaking to the sales assistant she said that delivery date would be just after new-year. We were undecided at this point as we loved the furniture set and it was only a delivery date of a few weeks earlier. The delivery assistant then told us that it would most probably be delivered early anyway saying she was 98% positive we would have all our furniture before Christmas. Based on what she told us, we bought the furniture. We were due to have the furniture delivered Monday 4th January 2021. However this was not the case. 28th December 2020, exactly one week before delivery, we received an email stating that they could not deliver and provided a link with a new delivery date. Angry and frustrated, but as the furniture was already paid for, we begrudgingly proceeded and the earliest available delivery date was 2 April 2021! Another three months down the line. As it happens today Friday 26 March 2021, 6 days before delivery, we have received yet another email saying they are unable to deliver and to select a new delivery date. The earliest date they have is 15 July 2021, another 4 months down the line. Having been lied to at the start and no prospect of receiving the furniture in a timely fashion we called up to cancel the order and get a refund. Firstly, we are upset that we were being made to wait so long for furniture. However, the main issue is being lied to at the beginning. I truly believe that this was a lie to get a sale. And from looking at the website they are advertising the same products with a 12 or 16 week wait. Again I would suggest to anyone buying this is a lie. They have monumental backlog of orders, and any new orders will be added to this. I believe this to be a pathetic display from a company as big as Oak Furniture Land. I will not be back and I will encourage others to stay away.”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,757 reviews