Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

“Please don't order from Oak Furnitureland. If you are lucky enough to get your delivery at all and don't have to call their Customer Services you are indeed lucky. My experience is that half a corner settee was delivered, yes half a settee. They still can not find the other half. Their Customer Services is non existent. When they eventually answer they take notes and then you don't hear from them again. They can not make any decisions on a resolution. DON'T ORDER FROM THIS COMPANY. I wish I had read the reviews before I placed my order.”

Helpful Report

Posted 3 years ago

“OMG I’ve just read all these poor reviews how does this company keep trading? We ordered a picture and sofa in January.The picture should of arrived in May and the sofa today but…….yes you guessed it have been pushed back to July .But my guess is we won’t get it then either . So we will be cancelling , starting again and boycotting this shop forever!!”

Helpful Report

Posted 3 years ago

“Never ever buy from Oak Furnitureland! They lie through their teeth! They send damaged Furniture and couldn't care less when you complain! They just arrange for collection of the damaged item! Usually around six weeks later then give you another damaged item! Everything is made in Taiwan! DO NOT BUY FROM OAK FURNITURE LAND!!”

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Posted 3 years ago

“We orders 2 electric Sofas on 29/08/21 with a delivery date of 12/01/22. When they arrived, they were not the correct material, colour or even matching sofas. Second delivery came on 29/04/22 - wrong colour. Third delivery on 09/05/22 - wrong colour and material. Forth delivery on 16/05/22 - wrong colour. We have now requested they come and remove the first mismatched broken delivery and refund our money (which will leave us with no furniture until our money comes back and allows us to order something from another supplier). They were to be collected on 23/05/22, however the two seat sofa would not come apart to allow them to remove it from our house, so the left us with a broken and dangerous sofa - still no refund. I cannot describe our disappointment and distress enough.”

Helpful Report

Posted 3 years ago

“At the time of writing my furniture has not been delivered yet. First delivery date of 10 may not adhered to. Excuse was not picked or put on wrong van. Given a new date of today 18th may and what do you know not delivered again. Same excuse as first time. Ordered on 29 Jan so IF it eventually arrives next week it will be 17 weeks. If you phone you get a girl on customer service. Never get to speak to someone in authority. Very poor”

Helpful Report

Posted 3 years ago

“Wish I had read all the reviews on here before buying from oak furniture land. We ordered a corner unit January 3rd and paid in full and was given a delivery date of 16-18th may, which I thought was a long wait. On the 11th May I hadn’t heard anything so called the shop, they had no record of a delivery date and said it was a system error and the earlier delivery date now is the 18th July. So called customer services who told me it was a manufacturing issue and didn’t know anything else, in fact absolutely useless company . So glad I called as I would be sitting in waiting for no delivery. Fuming😡”

Helpful Report

Posted 3 years ago

“Ordered set of bedroom furniture (triple wardrobe, chest of drawers and two bedside tables). Paid £99 for delivery to room of choice with assembly and removal of packaging. We could not be home on delivery day so asked relative to wait, they put a faulty chest of drawers and two bedside tables upstairs along with one package of the wardrobe. Left other wardrobe package (weighing 125kg) in downstairs hallway. Had to get somebody round to help us move wardrobe upstairs, then found this was also faulty after assembling. Have so far had two replacements delivered, also damaged, so are still on original damaged item, plus have twice emptied entire contents waiting for new one to arrive, only to have to put everything straight back. So far have received a delivery refund, which they have called a gesture of goodwill, but which we believe to be a refund for a service we paid for and they did not provide. Have been told we may receive a further 'goodwill gesture' once issues are fully resolved, so fingers crossed wardrobe number four is better.”

Helpful Report

Posted 3 years ago

“Ordered a substantial amount of furniture on 16th February and still waiting-keep receiving random msgs telling us of yet another delay. This company is infuriating! If I ever get my furniture (best part of £5,000.00 worth) I will most certainly never EVER buy anything from them again. Getting very close to cancelling my order and taking my custom and money elsewhere 🤬 Trying to actually get through to customer services is a joke- prepare to spend an hour of your life! Unless you can fulfill your orders and not break your delivery contract don’t take your customers money!!!”

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Posted 3 years ago

“Still waiting for items ordered 3 months ago. No way to contact via Web site, phone is never answered, and store fails to update me on order status. Think they must be in financial trouble. Don't buy anything from them.”

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Posted 3 years ago

“Would never buy from here again. Spent £1700 on a new sofa, and twice they delivered the wrong parts, in fact I am still waiting for the complete sofa now! What is worse is the attitude of the customer services staff. I have spent over 2 hours on the phone chasing delivery, compensation and asking to speak to a manager. I have has walls put up at every stage, and have continually been told I "cannot speak to a manager" I have resorted to complaining to the financial ombudsman as I have ran out of options.”

Helpful Report

Posted 3 years ago

“My mail to them after month of waiting Hope they go bankrupt!!! Hi This is a joke you can now finally cancel the order i had enough of your stupid promises and excuses. Congratulations you lost 3.2 k on Revenue strait away and a further 6 k as well as i was panning to do 2 Bedrooms but my money is good in anybodys pocket. With the customer sercive and your problem solution qualities oak furniture is soon out of business and you all can look for a new job. Be assured this negative experience will snowball and keep potential customer away from your shops”

Helpful Report

Posted 3 years ago

“My mail to them after month of waiting Hope they go bankrupt!!! Hi This is a joke you can now finally cancel the order i had enough of your stupid promises and excuses. Congratulations you lost 3.2 k on Revenue strait away and a further 6 k as well as i was panning to do 2 Bedrooms but my money is good in anybodys pocket. With the customer sercive and your problem solution qualities oak furniture is soon out of business and you all can look for a new job. Be assured this negative experience will snowball and keep potential customer away from your shops”

Helpful Report

Posted 3 years ago

“Me and my husband has placed an order for the bed frame in November 2021and was due for delivery in February 2022.We waited for the delivery and nothing was delivered on the same day neither we received any mail/phone calls.We tried contacting them through mail and phone.After 2 weeks of continuous trying we were able to get an update from them that they have an difficulty in getting the furniture from some another country and has to postpone the delivery to April.we waited for the delivery in April and on the due date we missed a call and call back them within 15 minutes.no answer.We rang the customer service and came to know that the delivery man gave as a ring when he reached in front of our door and because it was not answered he left the scene.They didn’t bother to give a courtesy call 30 minutes prior delivery/ring the door bell,which is assured in the order statement.The customer service apologised for the same and assured to call us back the same day to confirm the delivery same day,if not she asked 3 days available in the following week to confirm delivery booking and made sure she will call us back to give an update the same day itself.we waited one week.no phone calls/mail/any updates.We rang them and after an hour of holding we were answered that the person failed to book any delivery date and the next available date is in July.How much frustrating and irresponsible dealing.After receiving the money and the order,they don’t have any responsibility towards the customer,not even bothered to update about any delays/problems from their side.we have to waste our valuable time and energy for getting updates and waiting for postponed deliveries.Even after months of waiting,how irresponsible and unprofessional are the delivery team-not bothered to ring the doorbell/give a courtesy call before making the customer wait another 4 months.Not at all recommended.This is the last time I would order anything from Oakfurniture Land.”

Helpful Report

Posted 3 years ago

“If I could give negative stars I would. 3 times I’ve had to put holidays in to take delivery of furniture only to have them cancel the delivery the day before. After 4 months of waiting and wasted holidays today was finally the day that all items were guaranteed in the Warehouse and would be delivered in the morning (even given a time slot of 8.30-11.30). However after putting a holiday in and waiting all day I get a phone call at 14.45 saying my delivery has been cancelled and next available delivery is next week. Their customer support department is a joke and almost impossible to get hold of. Had enough messing around so cancelled my order and will not be using them ever again.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER from Oak Furniture Land! I had 2 separate orders from last year and still have issues which are not resolved. There were damaged items, items going missing, and I lost count of all the delays (some of which I was not even informed of and waited in all day for furniture which was not even in the country). The only way to get in touch has been to call the customer service number, and each time takes about an hour to get through. I have lost at least 10 hours of my time in the past 6 months to being on hold, due to the numerous issues. I have finally received a small refund of the delivery charges and percentage of the items, but this does not account for the extra I had to pay to get items sooner (which never transpired anyway), and all the lost time and stress due to the catalogue of problems I have encountered with this company. I escalated my complaint by emailing customer services more than 2 months ago and still had no reply, despite sending a few follow up emails. They take your money, do not deliver on their promises and make it hard for you to reach them when there are issues. Spend your money elsewhere, I will not be back.”

Helpful Report

Posted 3 years ago

“Placed my order in August 2021 with the expectation of the order being delivered to the room of my choice within the advertised 12 weeks or in time for Christmas again as it was clearly advertised on their website and on TV. So now it’s April 2022 and still no furniture. It’s due on 12th May. I’ve called numerous times and been fobbed off. The people who answer the calls don’t care and are clearly not interested. You can’t make a complaint because you are refused the option to escalate to a manager. They are rude and don’t know how to deal with complaints. They also hide comments on social media so you can’t see how appalling the service is. It’s funny how the sales people jump on you like flees as soon as you walk in the shop but are not bothered in the slightest to deal with you after you’ve waited 8 months and counting. This company needs to be investigated and held to account for their misleading advertising, poor service and pushy sales tactics! I’ve spoken to the abysmal customer service team many times and they are not bothered about the customer because they’ve already been paid. After sales is equally important especially when they’ve messed up. I’ve been spoken to like a piece of dirt when I’ve been following up their awful service. I’ve been lied to “your furniture is delayed because of the blocking of the Suez Channel” and “have you heard of covid? That’s what’s holding this up”. My favourite line has to be “do you want the furniture or not?” I will be cancelling my order and going elsewhere. My advice to anyone planning on buying anything from Oak Furnitureland is to not bother putting yourself through the stress of it. Go elsewhere!!! If you do fall victim to this company and want to complain my advice is call the number, press the option for new sale and they will answer in under 5 minutes. You’ll be on the phone for hours if you opt for the complaints line. This company needs shutting down and every single person who has been put though the stress, lies and underhanded sales techniques should be refunded in full. Never again!!!”

Helpful Report

Posted 3 years ago

“We paid for our bedroom furniture at the beginning of November as we were moving into a new house. We left behind our fitted wardrobes, oak furnitureland promised delivery on 28th January. A week before delivery was due, they emailed to say it wasn't going to arrive. A February date was given. Tge same thing happened in February, March and now again in April! We have been living out of suitcases since January! About to demand a refund and interest payment.”

Helpful Report

Posted 3 years ago

“Oak Furnitureland UK 30,03,2021 I purchased a Palermo brown leather 3+2 sofas from oak furnitureland it was delivered 15,4,2021 all good. About 10 month of use noticed colour peeling of on all seat. So on the 2,3,2022 I called customer service 40mins on hold but when I got through they delt with my complaint and on 6,3,2022 a man from homeserve came out. He did a scratch test on the back of sofa and said not a manufacturing fault and ask me if I agreed I said no I do not then he left. I did not hear back from oak furnitureland like they said I would so on the 17,3,2022 I called them. From 10am to 12:20am 2:30mins on hold before someone delt with my complaint just to tell it is not there fault according to homeserve report it's wear and tear and that's it. I have asked for a second opinion but not getting my hopes up. A leather sofa can last you a life time if you look after it like we do cheaning and moisturizer it. Plus why do a scratch test on back of sofa and not seats near where the damage is. Also wear and tear if it was 1,2,3 month would it be wear and tear maybe I don't now. It cost me over £1800 for these sofas what a waste of money. Buy different sofa from elsewhere but not oak furnitureland.......This is a update 25/03/22”

Oak Furniture Land 1 star review on 12th April 2022

Helpful Report

Posted 3 years ago

“I ordered a rectangle nest of tables and the 1st table set the wood was splitting dried out ? Got a replacement but turned up broken in 2 pieces 3rd replacement same again. I have been trying to contact them about the 4th table but after 3 weeks still no response. I am absolutely disgusted, if it wasn't such a unique product i wouldn't have persevered with it but when your paying £249 for a nest of tables I don't think I'm asking to much to get a decent product 😡. I am furious if i could it would be zero stars.”

Helpful Report

Posted 3 years ago

“Ordered bed in November 21 delivery stated as Feb 22. Feb 22 came and went, delivery delayed till beginning of March then again end of March. Exitedly waited in all day on the supposed delivery day of 31 March but bed didn’t turn up. Garbled foreign message to say I needed to call customer services which I did next day. Hour and 10 mins on hold - no answer. Tried their sales line and it was consistently answered in3 rings - but won’t deal with complaint issues, nor will my local store in Llandudno. Finally after several calls, and perseverance holding on for over an hour, managed to get full refund. So a 5 month wait for nothing! Oak Furnitureland will go to the wall soon given the level of utter incompetence and appalling customer service. Will be a shame for the staff who will lose their jobs, but actually they should examine their consciences selling furniture to customers knowing that orders won’t be fulfilled. Ordered a bed from an alternative company last Friday - it arrived within 7 days and exactly in the 2 hour time they stated, same price as OFL and excellent quality. DO BUY FROM OAK LIARLAND!”

Helpful Report

Posted 3 years ago

Oak Furniture Land Reviews