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Oak Furniture Land Reviews

3.9 Rating 1,728 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a rectangle nest of tables and the 1st table set the wood was splitting dried out ? Got a replacement but turned up broken in 2 pieces 3rd replacement same again. I have been trying to contact them about the 4th table but after 3 weeks still no response. I am absolutely disgusted, if it wasn't such a unique product i wouldn't have persevered with it but when your paying £249 for a nest of tables I don't think I'm asking to much to get a decent product 😡. I am furious if i could it would be zero stars.”

Posted 2 years ago

“Ordered bed in November 21 delivery stated as Feb 22. Feb 22 came and went, delivery delayed till beginning of March then again end of March. Exitedly waited in all day on the supposed delivery day of 31 March but bed didn’t turn up. Garbled foreign message to say I needed to call customer services which I did next day. Hour and 10 mins on hold - no answer. Tried their sales line and it was consistently answered in3 rings - but won’t deal with complaint issues, nor will my local store in Llandudno. Finally after several calls, and perseverance holding on for over an hour, managed to get full refund. So a 5 month wait for nothing! Oak Furnitureland will go to the wall soon given the level of utter incompetence and appalling customer service. Will be a shame for the staff who will lose their jobs, but actually they should examine their consciences selling furniture to customers knowing that orders won’t be fulfilled. Ordered a bed from an alternative company last Friday - it arrived within 7 days and exactly in the 2 hour time they stated, same price as OFL and excellent quality. DO BUY FROM OAK LIARLAND!”

Posted 2 years ago

“Had units delivered yesterday.4 items should have been delivered .One is supposed to come next week now. Wall unit badly damaged on bottom half.Sent the lot back.Tv cabinet has crack in drawer.Is going to be replaced.Theonly item out of four which was OK was coffee table. Now yet another way cancelled four times now.Next delivery for replacement goods is 5/5/22.Cant believe the wait goes on and on.Customer service keep apologising.What does that solve.”

Posted 2 years ago

“I’m rather intrigued by reading all these one star reviews on here, how come they are showing 77% customer satisfaction and 4.1 stars. Is someone fiddling this?”

Posted 2 years ago

“DO NOT USE OAK FURNITURE LAND! This is one of the worst companies I have ever encountered. I ordered a sofa from them and paid handsomely for the sofa and delivery! The delivery prices are really high, and they will only drop the sofa at your front door unless you pay even more, over double! I ordered this particular sofa because I was told it could be delivered within a few weeks, there were other sofa’s with huge wait times! Leading up to delivery I received 3 emails stating that I need to be in between 11am & 2pm then the night before I received a txt stating the same! ‘make sure you are in to receive your sofa’ then at 8:15am on the day of delivery to say they don’t even have my sofa and that I need to re book! The re book date was over 6 weeks away! When I spoke to customer service they didn’t care and offered me £40 discount which was ridiculous as my wife and I had booked the day off work and put our son in nursery for the day. Despicable lies and poor customer service DO NOT USE”

Posted 2 years ago

“WARNING once these people have your money and there's a issue or problem after your purchase then you've had it,they know the law and they are experts at excuses and lies.AVOID.”

Posted 2 years ago

“Order placed in September last year with a delivery date of the 8th Feb 22. Oder delayed a further 2 times and then on 14th March both sofas arrived damaged. Sofas were returned with the delivery crew and a refund agreed on 14th March. I AM STILL WAITING FOR MY REFUND AND HAVE HAD TO OPEN A DISUPTE WITH MY CREDIT CARD COMPANY as the helpline puts you on hold for hours then cuts you off. Never ever going near these idiots again.”

Posted 2 years ago

“Ordered and paid for a dining table and chairs on 7th January. Delivery date 9th March. On 8th March we had an email to say new delivery date 14th April. On 5th April we had an email to delivery delayed again. When ring the store where we placed the order I was told new dated would be August. No one at head office answers the phone or replies to emails. When I sopke to the store where we placed the order we were told head offie never response to their emails or phone calls. It appears once they have your money they don't care about their customer.”

Posted 2 years ago

“Absolutely appalling customer service. Brought the wrong sofa combination, the delivery staff were helpful but the customer service is an absolute disgrace They could arrange to pick up the 2 sofas the following week but could not deliver the correct ones for almost another 3 weeks. Having paid an extra £100 for the delivery and set up service, which just involved taking the wrapping off and screwing the legs on the sofas I am completely disgusted. They are totally disinterested in my complaint and would rather give me a refund than try to address the matter. I now have 4 sofas crammed in my living room so thanks for your assistance Oak Furniture Land.”

Posted 2 years ago

“Ordered sofa in October with initial delivery date in February. Fine - understand Covid has impacts. Week before delivery, delivery date was pushed back to April. When delivered, the corner piece of the sofa was missing. Refused delivery. Next delivery date end of April. Customer service do nothing at all, apart from offer the next date. If customer service was all apologies and expedited delivery, we'd accept that. But through no fault of ours, it's going to be six months before we are this sofa. It's difficult to get anyone on the phone and no one will take responsibility to fix the problem. This company treats it's customers with disdain, but if you're going to be the Ryanair of furniture, you have to do other things well and actually deliver the furniture. I will not buy anything from OFL again.”

Posted 2 years ago

“I ordered a TV cabinet that was delivered on time as promised but the item was a total wreck, with several huge cracks smashed drawers and a bashed top. It looked like it had been dropped from about 50 feet or crushed during transit. It has proved impossible to contact Oak furniture land by phone and I was only able to raise an issue via their website for which I have received no acknowledgement.That was 6 weeks ago and I have still heard nothing and I am now trying to get a refund from my credit card company. I will never use this company again and would strongly advise everyone avoid them at all costs.”

Posted 2 years ago

“Received a new table and chairs, the delivery man pointed out the table packaging was damaged, but stated the table would be fine as the interior packaging will protect the item. Opened the packaging and found a 2” crack on the table top. The Chair legs were also discoloured. I tried phoning Customer Services, I was over an hour on the phone, no reply. I phoned sales team, who replied within 30 seconds. I tried phoning local store, they lifted and immediately put down the receiver without answering. I went on the website and was advised to take photos which I did. I then went through the online process which only allowed you to take photos with no explanation box, it didn’t allow me to use the photos I had already taken, so I had to retake the photos. I then pressed the submit button, there was no verification that the message had been sent. Probably the worst customer after service ever. I was going to place another order for furniture for another room, this will be the first and last time I order from this company.”

Posted 2 years ago

“Received damaged furniture. Tried to report via the My Account page, but 5 days later, it seems my account has been lost. Set up again, filled in the forms and then the system wouldn't allow me to submit. Trying to get through via the phone, but as expected, this will be several hours of my life I won't get back. Why do companies like this have such poor customer service?”

Posted 2 years ago

“Both unit delivered damaged, scratched and dirty,zero contact , hours on phone no body care,never ,never again!!!”

Posted 2 years ago

“Attempted to schedule a return after numerous phone calls to the customer service number there is no reply longest single call over 90mins In total 4hrs plus spent waiting with no answer. No email address to use when I called the new order line it’s answered in less than 2minutes! Still trying to return items within the 7 day window”

Posted 2 years ago

“All is fine until something goes wrong. None existing customer service department.”

Posted 2 years ago

“🤬USE OAK FURNITURELAND AT YOUR PERIL🤬 Having belatedly read the many NEGATIVE reviews – it’s no consolation – but reassuring - to realise that we are not alone in the terrible experience we have suffered. We placed an order for 2 SOFAS in SEPTEMBER 2021 with a delivery date of 10th February 2022. A few days before that date we were given a revised delivery date (DUE TO BREXIT). Over the next 6 weeks we got 3 more changes to delivery date (DUE TO COVID AND STORM DUDLEY)– with the latest over 6 months from our day of ordering. I have rung Customer Services half-a-dozen times (about 3 hours kept waiting) – WITH NO CHANCE TO SPEAK TO ANYONE !! I have emailed Customer Services several times (with a promised response within 14 days) – BUT NO RESPONSE WHATSOEVER ! I have contacted the BOLTON store and they have emailed Customer Services (with a promised response within 48 hours – GUESS WHAT – NO RESPONSE. We cancelled the order after the 4th change of delivery date BUT AS ANTICIPATED, THE ORDER TURNED UP AND WE TURNED IT AWAY !! IF YOU ARE DESRERATE AND GO TO THEM - DO NOT PAY ANYTHING UNTIL AFTER DELIVERY. The whole set-up is terrible – Customer Services (SHOULD BE DISSERVICES !!) are absolutely useless !!!!!!! We are now the happy owners of a lovely leather suite FROM ELSEWHERE !!!”

Posted 2 years ago

“We took delivery of a St. Ives hallway unit using the Premium delivery service. We advised the fitters that there was a large crack to the wood on the base unit which they could not have missed. They advised that we would have to contact customer services which we did as they did not offer to take it away which we would have preferred option and they could not get away fast enough. I then had to send photographs of the damage to customer services and was told this only after waiting one and a half hours and that it maty be three days before they might grace us with a reply. This unfortunately did not happen so I contacted the York store who sent an e mail to customer services. I was then contacted today by an adviser who said one of the photographs was a bit hazy and that there would be a 12 week wait for a replacement which was totally unacceptable. She then held me on the line on the premise that she wold try and get a faster delivery. After a 10 minute wait the line went dead as if I had been cur t off. I have now asked the store to contact CS for a refund after being advised that the waiting time could now be two hours for them to answer my call. An absolutely diabolical service which I would never use again.”

Posted 2 years ago

“Waited 8 months for a dining room table, 6 chairs, side table and tv stand. TV stand was delivered after 4 months in fine condition with the offer of a 'goodwill' payment to make up for the inconvenience of waiting for the other items. On the third time of calling to ask them to send it I gave up on this due to the obvious lack of 'goodwill'. Dining room table, chairs, and side table never looked likely to arrive so decided to cancel order after 8 months, over an hour and a half in a queue waiting to speak to someone. Customer service is fine if you can get through but the way the company has handled my order in general has been extremely poor. Would not recommend purchasing from these lot, quick to take your money but no urgency at all with anything else.”

Posted 2 years ago

“Absolutely disgusted, placed an order May 2021, still waiting for our lamp table, I have had my delivery moved 4 times now, had another email today to arrange yet another delivery date for June 2022, over 12 months since the order was placed. It’s absolutely ridiculous, would not rate this company at all, Steer clear, try getting your money back, you’ve got no chance!!! All the questions below don’t apply as not had the goods yet!! Incompetent company!!”

Posted 2 years ago

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Oak Furniture Land is rated 3.9 based on 1,728 reviews