O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,232 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Next day delivery was excellent but this order was a gift and the card requested was not with the order, which was disappointing.”

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Posted 3 years ago

“This is not your issue but UPS , your delivery firm, claimed I was not in today and have sent my wine to a delivery point quite a distance from me. I am not sure how I am supposed to collect it ?? I have been in all day, they definitely did not arrive at my delivery address. I am not sure what happens next, I can’t collect the parcel it should have been delivered to me personally”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Dermot, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have just emailed you so that this can be rectified. Kind regards O'Brien's Team

Posted 3 years ago

“Prompt delivery and very well packed.”

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Posted 3 years ago

“Am an active customer of O'Briens. My only complaint in the delay in the payment process. It can be enough to make you decide will I or won't I proceed.”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi, Thank you for contacting O'Brien's Online and for your feedback. I am sorry to hear that you are experiencing technical difficulties. I can give you a call and place your order over the phone today if that would suit you? If you email online@obrienswine.ie with the details I will make the call I hope this has been of some help Kind regards O'Brien's Team

Posted 3 years ago

“3.8 Excellent value”

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Posted 3 years ago

“Happy with wine. Unhappy with delivery. The Courier just left the wine on my front doorstep and then left before alerting me. I would have preferred if he rang the doorbell first - I would have had him put the cases at the side door, which is right next to my wine rack. I've just had back surgery and am not able to easily bend over and move things. I appreciate the speed, but not the delivery process.”

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Posted 3 years ago

“Is the Porta 6 out of stock as it wasn't received. It was instead replaced by Marqués de la Concordia Reserva.”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi John, Please allow me to sincerely apologise for the error with your order. I have emailed you just now so that we can rectify this and get the correct stock sent out to you as soon as possible. Kind regards O'Brien's Team

Posted 3 years ago

“All bottles arrived safely and very quickly. Most impressed with the safe and plastic-free packaging. Many thanks”

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Posted 3 years ago

“wrong louis jadot delivered fleurie instead of pinot noir can you exchange”

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Posted 4 years ago

$Read O\'Briens Wine Reviews$

Hi Conor Apologies for that yes, of course, we can arrange an exchange, one of the team will call you directly to organize this with you. Take Care O'Briens

Posted 4 years ago

“As a long time customer I have always received good value from O’Briens and prompt delivery.”

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Posted 4 years ago

“I find them good value and when I want a wine for a special occasion o' browns have them. Very good delivery man carried box into house for my wife . 10 out of 10 for service. Jim Darley.”

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Posted 4 years ago

“My delivery of wine was well signalled on email and txt. Arrived on time. Delivery man left it at door after knocking despite big sign saying “don’t give to under 18s” on box. But no biggie as they say.”

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Posted 4 years ago

“Excellent delivery service on Lynch-Bages tasting special - fully in line with the advance commitments made by O’Briens. Perfect service from DPD and their driver. Donal”

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Posted 4 years ago

“Good service but could only order 12 bottles of Gavi & needed more”

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Posted 4 years ago

“Didn’t receive all my order - beers missing”

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Posted 4 years ago

“Delivery seemed to take a little longer than usual but nothing of any great consequence. 6 days including long week end. My only quible, and it is important to me, is that you only designate the day of delivery with no time slot. I find this a major nuisance.”

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Posted 4 years ago

“It all went fine until I cried to pay why it didn’t work for me I still don’t know however. With your help I succeeded but I could be faced with the same issue the next time I tried to pay.”

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Posted 4 years ago

“As a returning customer when I go to pay I have to go through this verification process. This time I had to call my bank .I also had signed in. So I don't know why I have to go through this process.”

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Posted 4 years ago

“I wish O’Briens did not use DPD who in my experience are casual and careless and who only nominally have an interest in customer service. They screwed up my wine order and it took a week to arrive. They did not deliver my previous order as apparently they left it in ‘my secure place’ which is non existent and have done nothing to solve.”

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Posted 4 years ago

“Time span between order and delivery is very good.”

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Posted 4 years ago

O'Briens Wine is rated 4.7 based on 7,232 reviews