O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,232 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read O\'Briens Wine Reviews$

Visit Website

Phone:

+353 1 2693139

Write Your review

Tell us how O'Briens Wine made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice selection of wine with many reduced offers. Delivery was very quick given that it was Christmas week. Would be good to choose a delivery date as this was a gift for a January birthday so arrived early. Can't comment on the quality of the wine yet.”

Helpful Report

Posted 3 years ago

“The only query that I have is that I didn't receive my Les Auzines Fleurs Blanches bottle of wine but received different bottle called Leyda. If you didn't have it in stock no problem the replacement look fine. Merry Xmas. Paul Martin.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for your feedback and I am very sorry about the mix up with your order. I have emailed you privately to sort this out. Kind regards, O'Briens Team

Posted 3 years ago

“The wine is always good! I just wish it wasn't repacked for delivery in new cardboard boxes and padding, when all wine comes in cardboard boxes with separators anyway. Please just use original boxes where possible!”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Annaba, Thank you for your feedback. All of our shipments are packed to avoid damages in transit and to be up to code for our couriers requirements. We apologise for its bulky nature but as a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, Hannah

Posted 3 years ago

“Bit disappointed that it didn’t come in a Remy Martin branded box.”

Helpful Report

Posted 3 years ago

“There was an error in a delivery, an apology instantly received, going beyond expectation in correcting error.”

Helpful Report

Posted 3 years ago

“A good, reasonably priced selection of wines and spirits, if buying wines on offer, altough wines not on offer tend to be rather dear. Normally quick dispatch and delivery times. A much improved monitoring of wine vintages: O'Briens used to have huge discrepanies between the ordered vintages online and those actually delivered. This is now much better.”

Helpful Report

Posted 3 years ago

“Arrived on time and in good condition. Looking forward to sampling!!!”

Helpful Report

Posted 3 years ago

“Hi, I used my tracking order to find out what time the delivery of my order would be and realised that it was scheduled at a time when I was not going to be at home. I changed the delivery date to tomorrow but it arrived today when I was out and it was left on my doorstep. So no notice was taken of my change of delivery day! Luckily, it was all right and I received the correct order. However, if I was to order again from O'Briens, I would not be comfortable with it being left outside my door. Thanks, Hilary Kirk”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Hilary, Thank you for flagging this. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“Correct order arrived. No delay. However the box used to transport the wine was open….as if the tape (single layer) used to seal it, had been torn/cut /ripped the entire length of the opening, in order to look into the box.”

Helpful Report

Posted 3 years ago

“This was a birthday present, all I know, it was delivered and the recipient was very pleased with their gift.”

Helpful Report

Posted 3 years ago

“I am very happy with O’Briens wine there costumer service and delivery service was very excellent”

Helpful Report

Posted 3 years ago

“Always happy with O'Briens service Their Delivery option is great if you know what you are buying. Promotion offers are usually good value.”

Helpful Report

Posted 3 years ago

“Everything arrived safely as ordered. One query , Is internal packaging recyclable? If not why not ?”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi John, Thank you for your feedback. As a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, Hannah

Posted 3 years ago

“The wine was as I ordered. The only issue I have were with delivery. While I requested UPS to give me updates on estimated time of delivery none were forthcoming. Secondly, when it was delivered it was placed at the side wall of the driveway as it took me 30 seconds to come to the door. It was fortunate that I was in at the time as it may have not been still there if I had not.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Noel, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“Good service. Bit too much packaging but delivery prompt and in order”

Helpful Report

Posted 3 years ago

“Ordering was easy and delivery was fairly quick.”

Helpful Report

Posted 3 years ago

“O'briens sometimes seem to fall down on its delivery service. This time I received no indication of when it would be delivered. It duly arrived OK but unexpectedly.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Ignatius, Thank you for your feedback. I am glad to hear that your order arrived in a timely manner. Please allow me to apologise that your tracking information arrived late. I will raise this with the web team to try to get to the bottom of this and prevent this from happening again as I can understand the importance of being able to track your order and having an accurate indication of when it will arrive. Kind regards, O'Brien's Team

Posted 3 years ago

“After ordering a case of excellently selected wines from O'Briens I was happy to see the confirmation that they arrived safely at my address in Donegal, however the Courier left the case at the wrong house and it sat in a shed (missing) for 5 days. Hannah was so tenacious in getting this back to the right address and kept me up to date every day until it was found. Great end to the story. I will certainly be buying more wines from O'Briens”

Helpful Report

Posted 3 years ago

“Excellent efficient service”

Helpful Report

Posted 3 years ago

“Good selection, good pricing (especially on-sale offers) and the after (and before!) sales service from Hannah was exceptional. Cheers! Tiny quibble - too much packaging, but then again, they are bottles! Optional more compact packaging for 6 or 12 bottles would be great…”

Helpful Report

Posted 3 years ago

O'Briens Wine is rated 4.7 based on 7,232 reviews