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O'Briens Wine Reviews

4.8 Rating 8,024 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,040
 Metrics Info
4.8
Based on 8,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Anonymous
Verified Buyer
“Excellent service. Great advice from office about delivery process and how to manage.”
Helpful Report
Posted 5 months ago
Genevieve
Verified Buyer
“Impressed with the very speedy service! Thank you very much. We’ll definitely shop with you again.”
Helpful Report
Posted 5 months ago
Karen
Verified Buyer
“Ordered the 6 months wine subscription as a gift , really excellent service . Each month got pre notification it was up coming and payment got confirmed each time before issue. Both myself and recipient received delivery updates - everything perfect”
Helpful Report
Posted 5 months ago
Lucia
Verified Buyer
“I ordered the gift of wine on a Sunday afternoon and my friend received it on Monday afternoon Superb”
Helpful Report
Posted 5 months ago
Gerhard
Verified Buyer
“Brilliant ordered Sunday received Monday you can't ask for better service!!!”
Helpful Report
Posted 5 months ago
Seamus
Verified Buyer
“Wine was left outside electric gates on the street as no one was at home and was not in its protective box just in the cones. Anyone could have walked off with the wine. This poor level of delivery would prevent me from further use of delivery which I have used multiple times in the past.”
Helpful Report
Posted 5 months ago
Hi Seamus, We’re really sorry to hear about the delivery being left unattended and the concern this caused. This is not acceptable, and we’ll escalate this with our delivery team to prevent it from happening again. No delivery should be left outside any property. These are high value restricted items. These orders need to be signed for by someone over 18. This level of delivery is unacceptable and will be feedback to our Couriers to improve service. Kind regards, O'Briens Wine Team
Posted 5 months ago
Anonymous
Verified Buyer
“Absolutely brilliant service 👏”
Helpful Report
Posted 5 months ago
Una
Verified Buyer
“Great service, really easy to pay online with multiple options and super fast delivery. Really good selection of quality spirits. The George Clooney brewed tequila was a lovely birthday surprise for a friend!”
Helpful Report
Posted 5 months ago
Paul
Verified Buyer
“On line service worked seamlessly again and is now my main method of buying from O'Briens. The service is excellent Choice and quality of wines is perfect for easy drinking and wines for parties etc. Regular wine sales are a good incentive to order - but a little disappointing that some wines are only available by click and collect and not by delivery?”
Helpful Report
Posted 5 months ago
Christina
Verified Buyer
“Hi, first time ordering from you, shame the packaged was damaged but this could of happened in tranaport and once ye knew it was sent out again and received the next day which was very good. Havent tasted the products yet but looking forward to.”
Helpful Report
Posted 5 months ago
Kate
Verified Buyer
“Came very quickly the final ingredient for Tequila sunrise.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Really fast delivery order in the afternoon had following morning and best prices highly recommend”
Helpful Report
Posted 5 months ago
Darragh
Verified Buyer
“Prompt professional delivery”
Helpful Report
Posted 5 months ago
David
Verified Buyer
“Excellent service from ordereing on line to safe delivery. Thank you”
Helpful Report
Posted 5 months ago
Niall
Verified Buyer
“I Always use O'Briens, fast delivery, well packaged, cant fault them in any way.”
Helpful Report
Posted 5 months ago
Stephen
Verified Buyer
“Very good”
Helpful Report
Posted 5 months ago
Fintan
Verified Buyer
“In general, I have been happy buying wine and spirits from OBriens Last weekend I ordered 6bottles of each of two wines, total value €710. I wanted the delivery to be delayed until I was back home. I could not see how to do this online as part of the order, so did it by follow-up email to O’Briens. This was not actioned as it was a bank holiday weekend. So on Tuesday, I got a notice from DPD that wine would be delivered that morning. I immediately responded to DPD asking for delivery to be delayed til Friday. I received an acknowledgement of this request and confirmation that this change would be effected. Despite this communication, I did not trust DPD to action this so I contacted OBriens customer service. They noted my request and promised to contact DPD to emphasise the request. Which they did. DPD delivered the case anyway on Tuesday, sending me a photo of a neighbour taking the case into their house. So now a neighbour is inconvenienced by all this. I opened the case on Friday. One of the wines was a different vintage - 2024 instead of 2022. So I email OBriens to inform them that the vintage was not the one I ordered. Running out of stock is no excuse for this unsatisfactory substitution. A very helpful person, Sara-Marie in OBriens Customer Service, rang me to tell me she had rung branches to check on availability of the ordered vintage and found 3 in the Beacon branch. As the last thing I wanted was a delivery of 3bottles of 2022 to swap out for 3 bottles of 2024, Sara-Marie arranged for my name to be put on these bottles so I could do the swap in the beacon branch which I did yesterday. A lot of different things went wrong with this order. I am very reluctant to order online from OBriens again, particularly if DPD is the delivery agent.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Very well packaged delivery”
Helpful Report
Posted 5 months ago
Richard
Verified Buyer
“Absolutely outstanding service whether in store or online.”
Helpful Report
Posted 5 months ago
Maureen
Verified Buyer
“Great service. Very fast dispatch. Happy customer.”
Helpful Report
Posted 5 months ago
O'Briens Wine is rated 4.8 based on 8,024 reviews
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