O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,484 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,484 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

$Read O\'Briens Wine Reviews$

Visit Website

Phone:

+353 1 2693139

Write Your review

Tell us how O'Briens Wine made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is not your issue but UPS , your delivery firm, claimed I was not in today and have sent my wine to a delivery point quite a distance from me. I am not sure how I am supposed to collect it ?? I have been in all day, they definitely did not arrive at my delivery address. I am not sure what happens next, I can’t collect the parcel it should have been delivered to me personally”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Dermot, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have just emailed you so that this can be rectified. Kind regards O'Brien's Team

Posted 3 years ago

“Great selection of wines, good sales, easy to use website and speedy delivery.”

Helpful Report

Posted 3 years ago

“Apart from always experiencing a great service at my local store in Ashbourne, recently I had a specific request and between the staff in the store and Hannah in Head Office, they couldn't have been more helpful. I often buy wine there as gifts and I asked in store where I might source the gift bows they use and they were so helpful giving me the brand name and told me they receive them centrally. I e-mailed O'Briens Head Office a few days ago, Hannah promptly responded to my query giving me the links to where I could get them but also very kindly sent me a sample of them which I received yesterday! I am so appreciative. Little things can make a big difference. And I'll continue to buy their wine, not only as gifts but for me too.... cheers!”

Helpful Report

Posted 3 years ago

“Nice store to visit and buy. Buying online, however, is a guessing game for your delivery. We received a UPS email Friday and on Monday without any notice, UPS attempted to deliver. Missed us and we could easily have been there had they phoned or agreed a time window for delivery. We then had to go to a Parcel Motel to collect our wines. We may as well have driven to O'Briens and collected our order. Please O'Briens change to DPD, much better delivery service for your great wines. DPD text a window time of approx 1 hour duration that they will deliver allowing us customers to have a life and get about our work without missing a delivery”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi , Thank you for bringing the issue that you had with your delivery to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have reached out to you on email to outline this also so that you are assured that this is being followed up. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team Hannah

Posted 3 years ago

“Excellent service ,very efficient Many thanks”

Helpful Report

Posted 3 years ago

“Excellent service. Thank you”

Helpful Report

Posted 3 years ago

“Excellent service!”

Helpful Report

Posted 3 years ago

“Thank you for the swift delivery and excellent value and service”

Helpful Report

Posted 3 years ago

“Excellent service , prompt , efficient , will deffo order again , love the special offers 😉”

Helpful Report

Posted 3 years ago

“Received wrong wine.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 3 years ago

“Folks. Another delivery well done. Fab”

Helpful Report

Posted 3 years ago

“Excellent service … as usual. My sister received her present today and was delighted.. she loves an Argentina 🇦🇷 Malbec.. I only ordered gift late on Thursday so was very impressed with the delivery time. I find this delivery an excellent service and have used it a few times before. No fuss or loads of emails.. just parcel delivered promptly Thanks Fran”

Helpful Report

Posted 3 years ago

“Prompt delivery and very well packed.”

Helpful Report

Posted 3 years ago

“Lovely wines at good value prices”

Helpful Report

Posted 3 years ago

“Prompt delivery,good wine selection,competitive pricing and good communication regarding delivery”

Helpful Report

Posted 3 years ago

“As a first time customer I'm very pleased with contact/explanations, tracking and delivery and the wine is nice too. Looking forward to further purchases.”

Helpful Report

Posted 3 years ago

“Issue resolved quickly Updates twice a day on progress Great customer service (Hannah)”

Helpful Report

Posted 3 years ago

“O'Brien's are just fantastic. But I prefer when DPD is the delivery provider. UPS does not send a notification for an estimated time of delivery, so you're waiting in all day.”

Helpful Report

Posted 3 years ago

“Super selection of products, fast delivery & exceptional customer service [Hannah!], will be using again & would recommend, thanku x”

Helpful Report

Posted 3 years ago

“Normally 5+ stars when you used DPD previously. DPD early notification of date and time. Excellent. Allowing for somebody to be in to receive delivery. This order was placed Thursday delivered Monday. In the past, I would normally receive order by weekend. No notification from UPS they would deliver Monday. Therefore no one at home to receive Monday's delivery. Delivered Tuesday. But no indication that it would be delivered Tuesday.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Dear Customer, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have also sent an email to you regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 3 years ago

O'Briens Wine is rated 4.7 based on 7,484 reviews