Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the majority of the time, Ocado offers an excellent service; prompt, friendly staff and accuracy of items delivered. When it goes wrong, it goes very wrong, but is then generally dealt with in as best possible way. The quality of the food is typically high and the discount offers are numerous.”

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Posted 10 years ago

“Never had any substitutions or anything unavailable. Fantastic service and drivers are special,”

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Posted 10 years ago

“Tried all the others - am sticking with Ocado! Can't fault the service from the website to the front door. The food cannot be any fresher because it comes straight from the warehouse - not from the shop and their prices are competitive. They always deliver on time, with a friendly and helpful driver. Other supermarkets should look at Ocado to see how it should be done!”

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Posted 10 years ago

“We've used Ocado for about 11 years now. In that time, I can only recall two deliveries that were late (by half an hour or so) and substitutions or missing items are rare. The stock selection is very good and generally reasonably priced, if you avoid some of the premium / luxury items. The app is excellent and being improved continuously. Keep up the good work Ocado - I'd be lost without you!”

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Posted 10 years ago

“I LOVE Ocado. Easy to use website, delivery slots always available at times I need. Delivery staff cheerful and kind. Products of the highest quality. What's not to like!”

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Posted 10 years ago

“It is wonderful that we do not have to go to the supermarket for shopping. It seems to be a reasonable price as it is price matched to Tesco. Perhaps there is a need to start thinking of the Aldi/Lidl prices. I do not tend to purchase fruit & veg with a limited shelf life as the product delivered may not be at the right degree of ripeness Although some improvement internet shopping on a Sunday can result in items not being available for the Monday delivery Delivery always on time - packing in bags sometimes is sparse. Like the fact that any bags will be taken”

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Posted 10 years ago

“Ocado never fails to impress. The deliveries are on time and there are very rarely missing items or substitutions. Great service, great range of products - one very happy customer!”

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Posted 10 years ago

“Hugely impressive choice of products, including, I am glad to say, more Ocado own brand goods. Delivery service is immaculate. Almost never any substitutes offered for things I have ordered, and when there are there is no trouble if I don't want them. I can't really see any necessity for going to a physical shop at all, ever, and I would use Ocado exclusively on-line but for the fact that Sainsbury and Morrison usually have much better offers on whisky.”

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Posted 10 years ago

“Always reliable, plenty of choice and an excellent website.”

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Posted 10 years ago

“Always a pleasant experience when goods are delivered. The staff are so helpful. Goods are well packed and substitutions rare. Very easy to order via the website which is straightforward to navigate.”

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Posted 10 years ago

“I've used Ocado now for many years and am extremely happy with the service. It is always within the time slot. The staff are always polite and chatty even at 7:30 in the morning. I love the range of products that are supplied, things have improved over the years there is definitely more choice available. The website is easy to use on all devices as sometimes I forget to update my order and end up doing it in bed on my iPad.”

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Posted 10 years ago

“I love Ocado! The deliveries are reliable, drivers and customer service of an exceptional high standard, and the range of food extensive. For me it is the only way to get Waitrose food and also with a coeliac in the home, a fantastic source of gluten free foods.”

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Posted 10 years ago

“They are always on time, polite and helpful drivers. I rarely get issues with my delivery, and on the rare occasions I have had them it is rectified immediately. I've tried most of the main delivery people and Ocado wins hands down.”

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Posted 10 years ago

“Driver was friendly and helpful”

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Posted 10 years ago

“Regularly at very beginning of time slot. Very rarely do I get substitutions - very happy with the service.”

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Posted 10 years ago

“rarely late, polite helpful drivers, hardly any substitutions, you get what you ordered.”

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Posted 10 years ago

“I find Ocado the best online supermarket shop, because you know exactly what you are getting, via text, and who will be delivering it to you. The delivery drivers are always polite and considerate, and if they are going to be early, ring to check that it is convenient. They have never been late.”

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Posted 10 years ago

“Very happy with such a reliable and friendly service. Delivered on time by helpful drivers. Refunds issued promptly on odd occasions when I have had to request one and generous compensation for cancelled deliveries which have been rare. Long standing customers are well looked after. Highly recommended.”

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Posted 10 years ago

“Reliable friendly driver, good quality food and substitutions.”

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Posted 10 years ago

“Reliable. Call you if they are going to be delayed. Seldom run out of things. Have been shopping with them for years. Won't use anyone else.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews