Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been shopping with Ocado for about 5 years and would not go anywhere else. They have a wonderful selection, long dates on perishables, friendly and helpful drivers and efficient customer service. The web site is easy to use and I love that I can do my weekly shop in 10 mins and add to it until the night before delivery. Ocado gives someone who lives in the country the ability to purchase things only available in large cities.”

Helpful Report

Posted 10 years ago

“We've been with Ocado for over 10 years, since they first started delivering to our district. We now regard them as part of our lives and can't imagine life without them. We have occasionally tried others (Waitrose, Sainsbury's, Tescos) but none of them are a patch on Ocado for great customer service and quality products at a reasonable price.”

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Posted 10 years ago

“The simplest way I know of getting my weekly shop. Substitutions are rare as are not being able to provide what I wanted. Van drivers ALWAYS courteous, smiling (despite the traffic!!) and helpful. Can't recommend it too highly.”

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Posted 10 years ago

“OCADO are very reliable and punctual. There are rarely any substitutions and all fresh products come with a good use by date. Prices are competitive and the customer service excellent.”

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Posted 10 years ago

“Delivery always ontime with very courteous, helpful staff. Good choice of items from an easy to use site.”

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Posted 10 years ago

“Reliable, efficient, helpful and friendly. Fried, freezer, cupboard packed in separate colour coded bags.”

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Posted 10 years ago

“Ocado is excellent. They are reliable, very very rarely offer substitutions, offer a whole range of foods, a good choice or organic produce and meats, foreign food, lots of excellent French cheeses, Waitrose range and very good own label, have lots of special deals, promise to price match Tesco and they do. They are more often than not early in their delivery (but check with you first) , offer a range of delivery costs or you can take their excellent delivery pass, well worth it. They never ever quibble if you ever have a query and look very seriously and promptly into it. That happened about twice to me in the last 10 years (not bad!) and they refunded the slightly squashed fruit instantly both times and looked into the packer. I am very very pleased with their services. Need I say they are courteous, from office staff to the driver. A pleasure to deal with them at any time. Only minus is the Christmas delivery slot. You have to start EARLY if you want one. I had to go directly to Waitrose this time for delivery. Same stuff!”

Helpful Report

Posted 10 years ago

“The web site is easy to navigate and there are always plenty of special offers. The choice of products is excellent including mainly waitrose, ocado brands and main brands. It is also simple to add or delete itens from your order once it is placed and to amend your delivery date if you need to. However, what stands out for me is the excellent customer services department. In my experience, I have felt really valued as a customer.”

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Posted 10 years ago

“Excellent service. The deliveries arrive on time and there are virtually no substitutes or non- delivered items. The drivers are polite and friendly. The range of items that Ocado offer is amazing and samples and free gifts are often included.”

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Posted 10 years ago

“always punctual. rarely make mistakes or are unable to supply goods.”

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Posted 10 years ago

“Love love love this service! Would not use any other supermarket online plus they sell Waitrose :-)”

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Posted 10 years ago

“Vast choice of foods and other products; competitive pricing; excellent website; orders delivered on time by friendly and helpful drivers - what more could you ask for? I would recommend Ocado to everyone.”

Helpful Report

Posted 10 years ago

“A very good way to do my shopping. Easy to order online, and always delivered in the one hour slot I have requested by hard working but polite drivers. The goods are placed on the kitchen table so what more can you ask for? Long live Ocado!”

Helpful Report

Posted 10 years ago

“Always a good choice of products, 1 hour time slots, great offers. No longer using Tesco. If a product out of stock, a SUITABLE alternative offered. Only problem is that you can easily lose your delivery slot if you don't shop quickly enough!”

Helpful Report

Posted 10 years ago

“I value as many fairtrade items as possible. I have been asking for fairtrade marmalade for some time. I sometimes think the packers need a bit more training. The delivery people are excellent. It may be that the packers have to be very very quick though. I don't want to be too critical.”

Helpful Report

Posted 10 years ago

“Im very pleased with Ocado, I have been a customer for a long time. Im getting older and get muddled but they don't hold that against me. Packing is better, still some broken eggs but not as bad as before. Delivery drivers are very nice and helpful and always phone if there is a problem. It saves me driving a distance to my local Waitrose. My only negative comment is I have asked if they can stock some items I can only get from Waitrose but so far I have been ignored.”

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Posted 10 years ago

“Excellent service .”

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Posted 10 years ago

“I have been a customer of Ocado forever. They are always reliable, always punctual and always professional and cheerful. My order is invariably complete, no infuriating substitutions or omissions. Their texts and order confirmations are timely and useful. I just cannot imagine supermarket shopping or going elsewhere when Ocado offer such a competitive, convenient service with a smile. Exemplary.”

Helpful Report

Posted 10 years ago

“I am generally very pleased with my shopping at ocado. The produce is fresh and very rarely I have a product substituted and even less frequently something is not delivered at all. Using ocado reserved means I always get a convenient delivery and I pay monthly for deliveries which saves money too. The bagging is often bizarre and I can have a bottle of squash arrive on its own and 4 x 4 pints of milk in one bag which means it's breaks as soon as it comes out of the box! Usually the drivers are super friendly and very helpful. The one off seems to be in a rush and distracted so they don't tell you about the receipt or take return bags. All in all I wouldn't shop anywhere else.”

Helpful Report

Posted 10 years ago

“Website is extremely easy and quick to use and the range of products available is fantastic.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews