Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,639 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable, great selection, good value and high quality often simultaneously.”

Helpful Report

Posted 9 years ago

“A very reliable, friendly service. Food always at its best.”

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Posted 9 years ago

“You should increase your offer of organic food in general. This is the only weak point today.”

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Posted 9 years ago

Hi there Arnaud, thanks for sending us a review. We'll be sure to pass on this feedback. Hopefully you'll soon see our organic offer increase soon in the future, as organic produce is extremely popular with our customers.

Posted 9 years ago

“Rarely has substitutions or missing items. Delivery staff far better than anyone else - friendly, positive and professional. Items usually bagged extremely well with good dates on fresh items. Delivery sometimes earlier than should be but this is rarely problematic for me, but might be for other people if you are trying to fit in the precise time. Offers good, flash sales interesting, website fantastic - you know where items are made/come from and a full list of ingredients and nutritional information. This is a major plus for me. The other plus is a range of items that don't appear on other websites. There is more organic food, more local businesses represented and a far higher quality of food than anywhere else. I pay my delivery charge monthly and order whenever I want. I can't rate them highly enough really.”

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Posted 9 years ago

“Happy thanks for being there”

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Posted 9 years ago

“I recommend ocado all the time, they are so much better than other online grocers. Ease of delivery and excellent customer service makes them way ahead of the rest.”

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Posted 9 years ago

“I find Ocado very convenient and the website is very easy to navigate even thought there is such a variety of items. They always meet delivery times and almost never have substitutions or missing items - when they do it is usually because these were "flash sale" items. The offers on Ocado really help to save money. I have found their customer service staff very helpful and efficient on the very few occasions I have spoken to them. I welcome the opportunity to contribute to food banks and know that the recipients are getting good quality food at such a stressful time. Ocado is definitely my number one shop.”

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Posted 9 years ago

“Fantastic range of products at extremely competitive prices, delivered to your door for a tiny sum (the monthly pass ends up being the cheapest deal around if you are a weekly shopper, like me), with a fantastic range of slots always available, spot on time, and always, always by the nicest drivers/deliverers around. I have tried several other supermarket delivery services, more than once, and there is simply no contest in terms of range, price and service. How did we live before Ocado??”

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Posted 9 years ago

“my Ocado drivers are always courteous, on time and helpful. Thank you very much”

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Posted 9 years ago

“Love it. Excellent service, polite drivers, always on time.”

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Posted 9 years ago

“Delivery always on time - Delivery people always polite and helpful… The user interface to select shopping needs a little work. It used to be much better than the competition but now needs to improve to keep in line with customer demands (in my view). For example - if I regularly buy something and Ocado stops stocking it, I do not get told…”

Helpful Report

Posted 9 years ago

Hi Pauline, thank you for leaving a review about our service. We’re so pleased you’ve found your deliveries to be on time and your drivers are always helpful and polite. But we are sorry to hear you’ve found our user interface to not be as good as what it used to be, and that you’ve not always been told when an item is no longer being stocked. We would certainly like to pass feedback on for you. If you can email us at ocado@ocado.com with the subject containing your name and Reviews.co.uk, we’d be more than happy to see what we can do. We hope this helps Pauline, have a lovely day!

Posted 9 years ago

“As a household with two working parents, Ocado is invaluable. It allows me to ensure that we always have fresh, healthy food available in the house and the deliveries are at a time that suits us. The range is excellent and improving all the time. Thank you Ocado.”

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Posted 9 years ago

“The logistics are good Few substitutions........ well none really Drivers polite and on time Web site good”

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Posted 9 years ago

“Going the extra mile - literally. Our delivery was due and we'd forgotten and were in the garden. The driver buzzed at the gate, and none of us heard. Instead of driving away, the driver vaulted the gate and came to find us. Just one example of great customer service.”

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Posted 9 years ago

“Excellent service . On time deliveries . Many special offers. Professional and reliable always”

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Posted 9 years ago

“The delivery staff are always helpful, polite and courteous. This makes a real difference and promote loyalty. Never had a problem with the deliveries. Website sometimes slow and checkout laborious otherwise no compliants”

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Posted 9 years ago

We're so pleased to hear that you've always had great drivers on your deliveries & hope that we can continue to give you great service. Apologies that you've experienced some issues on the website before. We're always looking at ways to improve our services on the site so hopefully you'll see improvements in the future. Thanks for continuing to use Ocado.

Posted 9 years ago

“Great selection, good prices, fantastic service.”

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Posted 9 years ago

“I love Ocado! They have a huge range of products including a vast selection of whole foods and health foods. Good quality too. I now never go into a supermarket.”

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Posted 9 years ago

“Excellent service from all departments. The drivers are always polite and friendly and the customer service department is second to none (special mention the the twitter gang who are fabulous). They knock spots off the competition for ease of use, availability, time keeping, communication and the the best staff.”

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Posted 9 years ago

“Very good service from Ocado overall. Best supermarket”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,639 reviews