Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,639 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Excellent range of products. Excellent delivery drivers. What more can I say? I can't even remember the last time I had a missing product or a substitution, unlike with other supermarket deliveries I've tried. Similarly, all the products have really good use by dates on them, unlike with supermarkets where I've ordered what was supposed to be a week's worth of fresh stuff only to find that most of it is out of date the day after delivery. I can't recommend Ocado highly enough.”

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Posted 9 years ago

“Compared to others, Ocado excels in every way. You could not ask for more. It has changed my life. Well done Ocado..................”

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Posted 9 years ago

“I have Ocado used for 10 years always been happy.They have one of the best selection of free from I know being coeliac.”

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Posted 9 years ago

“I've been using Ocado now for over seven years without experiencing any problems at all. I have tried other companies, (Tesco, Sainsbury's and Waitrose) but I have no intention of moving away from Ocado.”

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Posted 9 years ago

“Ocado makes juggling being a mummy and running my own business do'able! Thank you Ocado!”

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Posted 9 years ago

“Ocado is just brilliant, the website is simple & I can easily do a weeks shopping in 10 minutes. The offers are also really good, which helps keep my weekly shopping interesting, i'll always find something new. I can't remember the last time I went to a supermarket, it just make life easier to shop online!”

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Posted 9 years ago

“I have always been completely delighted with Ocado. As I'm wheelchair bound it helps me keep my independence which is so important for me! It's an excellent website to navigate and I find it brilliant.”

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Posted 9 years ago

“Consistently convenient timely and friendly delivery of quality produce.”

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Posted 9 years ago

“Very friendly delivery guys who are always helpful and polite. Service very reliable . Products very good.”

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Posted 9 years ago

“Good choice of products and availability of delivery slots. Reliable delivery times and very rarely do I receive replacements.”

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Posted 9 years ago

“Ocado have always had excellent customer service. The delivery people bring your shopping to wherever you want in the house. The food always has good use by dates as compared to other online groceries. An excellent range of gluten free food.”

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Posted 9 years ago

“Ocado have a very easy to use website and a surprisingly wide range of products including kitchen hardware. The vans are almost always within the one hour slot and in the rare event that there is a difficulty they are great at phoning in advance to ket you know. I also find it useful that they let you edit the "trolley" later than with other suppliers I have tried, Excellent service.”

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Posted 9 years ago

“Ocado is reliable and the produce is good value, good quality and with a reasonable shelf life. Items are rarely substituted or out of stock. I also like the fact you receive a text before delivery to say if there are any substitutions as it gives you time to decide if you want to keep them or not. Substitutions are usually appropriate ones and not e.g. Smoked salmon for salmon fillet as I have received from another supermarket. Customer service has always been helpful arranging refunds for damaged items. The only complaint I have is that bread and bakery items are sometimes packed with heavy items like bananas or tins and end up squashed. Despite repeated emails this still happens from time to time. On the whole I think Ocado is the best delivery service available.”

Helpful Report

Posted 9 years ago

Hi there Hazel, thank you for your lovely feedback. We're so pleased that you've found our service to be reliable and our produce to be good quality and good value. Even better when you rarely get substitutions, but we are sorry that you've found your bread and bakery items sometimes squashed due to heavier items like bananas and tins. This must be very frustrating indeed, we’d love to see what we can do to help. So we can look into this further for you, please can you email us at ocado@ocado.com with your name and Reviews.co.uk in the subject. We’ll then be able to get this feedback passed on to our Warehouse team for you. We look forward to hearing from you Hazel and we hope this helps!

Posted 9 years ago

“A very efficient Company”

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Posted 9 years ago

“Definitely the best onlne shopping experience I have had. The range and quality of products is excellent and, unlike other retailers, substitutions or unavailable items are extremely rare. The drivers are normally on time and in the occasion when there was a delay I got a call to warn me. Being able to see the shelf life of the products while shopping online is also very useful.”

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Posted 9 years ago

“I love Ocado - punctual, efficient, great customer service and competitively priced.”

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Posted 9 years ago

“The service provided by Ocado is excellent and I do not know what i would do without it. The most important thing to me is the quality of the items ordered and, for the most part, it is very good with the exceptional blip, which you then refund when contacted. The only things I suggest as possible improvements are: Sometimes the items are delivered pretty 'wet'. I do not know whether this is condensation in the van or some problem with the refrigeration. Occasionally, the driver will ring the door before he has organised the bags to be brought in. This is a little annoying, as it takes some time and the front door stays open while he gets it all together. If I do want to telephone Ocado, it can take a very long time to get through, as you know. However, I reiterate ... it is a wonderful service and I am certainly a devotee and have been for many years.”

Helpful Report

Posted 9 years ago

Hi Caroline, thanks for taking the time to leave your very kind review for us. We’re so pleased to hear that you are a devotee and feel we provide a wonderful service. We always strive to provide the best service possible for our customers so it means a lot to hear great feedback such as yours. As a way of constantly improving our service, we always listen and value all feedback and suggestions we get from our customers. For example, when you suggested possible improvements to the condition of your shopping and the time our drivers ring your door. It’s concerning that your shopping is sometimes delivered wet. We’d like to assure you that all of our items are always under a temperature controlled environment, to make sure all of your shopping is as fresh as can be. We’d also like to pass feedback on about the time your drivers ring your doorbell, as we understand the annoyance of having your door open for a very long period of time. You certainly wouldn’t want all the heat to leave the house when your shopping is arriving. So we can look into this further for you, please could you email us at ocado@ocado.com, and if you can put in the subject your name and Reviews.co.uk, we’ll be able to see what we can do for you. We hope this helps Caroline, we look forward to hearing from you. We hope you continue to be happy with our service for many more years to come!

Posted 9 years ago

“Brilliant service, excellent quality of food. I don't use any other supermarket.”

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Posted 9 years ago

“I started to use due to food tasting like food and it does thank goodness”

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Posted 9 years ago

“I have been using Ocado since the service started (around 15 years ago) and continue to use it weekly or twice weekly. The prices are competitive and its 'search' for items is one of the best I have come across on any website. Refunds are processed quickly if an item is damaged or faulty. My advice would be to sign up for their delivery service, so you pay a monthly charge but get free deliveries according to the package you have signed up for.”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,639 reviews