Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,644 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt that in terms of volume of shopping i.e. how much we actually stocked up with, it wasn't as good as ASDA would have been for the same price. In fact, I did a like for like comparison shop, with Ocado open in one window, and ASDA open in another. I do really liked Ocado's greater range of choice and your user interface worked more intuitively than ASDA's, making it much easier to use. The driver was great too. Really friendly and helpful. However we were amazed he had driven from Weybridge, Surrey to Brighton to deliver our order.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“The service is good but the process of ordering can be somewhat tedious and frustrating when the website moves you back to places you have already completed.”

Helpful Report

(Email_ocado) - Posted 10 years ago

We are so pleased that you are happy with our service, but we're really sorry to hear you found the process of ordering frustrating. We always value feedback from our customers in regards to how we can improve our service, and improve the functionality of our website. Please would you be able to email us at ocado@ocado.com with the subject 'Reviews.co.uk', and we will be able to look into this further for you. We hope you're having a lovely day!

Posted 10 years ago

“Ocado offer a good range of products at competitive prices. The delivery slots are convenient and I like the chance to see when they are already in my area. The delivery drivers are friendly and informative. Overall a good experience”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Promt and high quality service.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“We were a bit disappointed with the dates on some items. Strawberries dated for 21st May were already going a bit mushy and trimmed green beans had a lot of dark brown blotches that needed cutting out as the beans were going off. That meant we had to use them all today, which wasn't what we had originally planned! If I had been in the supermarket myself, I would have bought neither the strawberries or the beans because they did not look fresh enough! The lamb steaks - two packs - one was significantly smaller than the other by 70grams. I would have chosen two packs of similar size. Otherwise, ok. But not as goos as last time!!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Oh goodness, we'ere really sorry to hear that Joanna, especially as you had to use it all on the day. We can understand this must have been very inconvenient, and we hope that we haven't ruined your weeks meal plans. We're also sorry to hear about the odd sizes of the lamb steaks in the order. If you haven't already contacted us at the Contact Centre about this, we would love to get this looked into for you. Could you please email us at ocado@ocado.com with the reference of www.reviews.co.uk. Once again our apologies for any inconvenience that we have caused you.

Posted 10 years ago

“Quality that's the word for Ocado”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Had 2 crusched eggs with my delivery, but otherwise ok”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

We're sorry for the crushed eggs Liliana, we hope that it didn't cause too much of an inconvenience. If you could please email us at ocado@ocado.com with the reference reviews.co.uk, and we can get these refunded for you. Our apologies for any inconvenience that has been caused and we hope that you continue to enjoy shopping s.

Posted 10 years ago

“Good service, good range of products, no substitutions so far- although some things are out of stock on the website.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very wide stock available, quality good, service good, pricing reasonable, easy to use web-site apart from annoying reluctance to let one pay and go. No problems yet with silly substitutions.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“2nd time using Ocardo and website easy to use and so far no substitutes. I love it that they collect old bags and the list of food shows expiry dates. I received a £5 off voucher which I used but also the same day a free £15 organic Box voucher I done all my shopping thinking both could he used but to my dissapoint only one. I decided to use the £5 off but now as only two people in my house hold,it will prob. Run out,the date. This was annoying I couldn't use both.”

Helpful Report

(Email_ocado) - Posted 10 years ago

It's fantastic to hear that you're liking the service so far Jodie, and we're glad that you have come back to use us again. We're sorry to hear that you we're not able to use both of your vouchers, sadly our system will only let one voucher at a time to be added to an order. Our Marketing team are always sending out great vouchers to use, and we do hope that you can take advantage of another one soon. We apologise again for any inconvenience that has been caused and we do hope that you continue to enjoy shopping with us.

Posted 10 years ago

“Love the diversity of the products. The amount of different time slots for delivery are so convenient, And the personal touch from order to delivery”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Decent site - reasonably well laid out and a good selection of products (including some particularly eclectic items I couldn't source elsewhere). Delivery was excellent, cannot be faulted at all. Prices are reasonable, with the usual fluctuations compared to other sites. Would recommend if your weekly shop is available on the site.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Delivery was on time and everything was as ordered.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“I found the assertion that the shopping was cheaper than from Tesco difficult to believe without some supporting evidence.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Hi Christopher, we do indeed have a Low Price Promise, the items included in this are indicated with a pink pound sign symbol next to the price. We then compare the price of your trolley compared to Tesco and we will email you a voucher for the difference to use on your next shop if they were cheaper. You can see the full terms & conditions of this in the following link: https://www.ocado.com/webshop/content/ws5/customerServices/termsAndConditions/LPPterms. We hope this has been of assistance and that you continue to enjoy shopping with us.

Posted 10 years ago

“The prices of products are less then supermarkets like Sainsbury's and Tesco's. The quality is good. Deliveries on time. On the whole very satisfactory.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Second time Iv done my food shopping. Was surprise that all my veg and fruit was going to be out off date with in two days off delivery. As I was on the understanding that most off what I had order had at least 4 days.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

W'ere sorry to hear that you were not happy with the life on the fruit and veg you received from us Chloe. We do show the life guarantee on the website for all fresh products, you can see these by clicking on the the product, and it will show the minimum amount of days life that we can deliver to you. Please be aware that this does include the day of delivery. If you feel that we have not met the guarantee on any of the products we have delivered to you, please do email us at ocado@ocado.com with the reference reviews.co.uk and we can look into this further for you. Once again we apologise for any inconvenience that we have caused and we hope that you continue to enjoy shopping with us.

Posted 10 years ago

“Our delivery was late which didn't help our weekend of cooking (we were catering a 90th birthday tea party), and I had had to rush from work to be on time as I had to be there for my first delivery, but our delivery man was very helpful, everything was in stock and we were kept informed about the lateness.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“I am getting used to your site now and don't find it quite as laborious as I did at first though I do believe it needs some improvement. I love the range of goods and, in the main, the quality of the goods I bought”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Easy to use website. Great emails and invoicing. Friendly and efficient driver. With my initial discount reasonable prices, on going though may be too expensive.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“friendly and organised but it's soooo annoying recieve daily emails from you. Even after I've unsubscribed from all emails I'm still getting them....”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

We're glad to hear you're liking the service Hayley, but it's sad to hear that you are still receiving unwanted email communication. If you could please email us at ocado@ocado.com with reviews.co.uk in the reference, we will then be able to look into this further for you. We do hope that you continue to enjoy shopping with us.

Posted 10 years ago

Ocado is rated 4.0 based on 2,644 reviews