Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer services, I took a monthly payment for my deliveries, you can have 2 slots a week, no more fluctuating slot prices. Plus you get anniversary wine, and you get freebies now and again, nice surprises. I have shopped for nearly three years and won't change. Drivers are really helpful.”

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Posted 10 years ago

“Efficient, friendly, generally on time! I have shopped with Ocado since they started...”

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Posted 10 years ago

“I have been an Ocado customer for ten years and can recommend the service especially recently as most of the time, there are no missing items or substitutions. The drivers are pleasant and courteous.”

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Posted 10 years ago

“Great service, great stock availability, only thing that lets them down is the packing. items often squashed or damaged.”

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Posted 10 years ago

“I use Ocado because it's online service is reliable and I know I can rely on quality. Plenty of hourly time slots , drivers are always punctual helpful and polite and only very occasional grocery replacements . I like Waitrose products and the availability of fresh deli and fish etc . I find the website easy to use and the 5p for each returned bag is good policy too!”

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Posted 10 years ago

“Excellent own brand. Easy to use website. Friendly efficient drivers. Fair prices.”

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Posted 10 years ago

“Ocado listen to customers and ensure they can do something to fix a problem or query. Food is all divided and receipt has dates on with to help you plan when to eat the food. They let you know if they will be late or even early. Very secure payment and great to have a text to who will be delivering with details of the van with registration.”

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Posted 10 years ago

“Ocado are simply a pleasure to deal with. The website is easy to use and has lots of features to make the process as quick as possible. Prices are competitive too. Customer service at the delivery end is great. Drivers are friendly, helpful and keep you informed. Have been using them for 4 years and have never looked back.”

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Posted 10 years ago

“The easiest supermarket to shop online with in my experience. It makes such a difference to me not to have to go into a supermarket to do my weekly shop. The quality of Ocado produce is nearly always excellent.”

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Posted 10 years ago

“Just wish the vegetables were in a better condition :-( . Also the packing can use a bit of help!! But thanks for a good service anyway”

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Posted 10 years ago

“All about customer service... Excellent door to door service. Deliveries always on time and if early a phone call is received to check its convenient to deliver. Any problems no quibble refunds. I wouldn't use any other online supermarket now! :-)”

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Posted 10 years ago

“always helpful and polite, our house is very difficult to find so they always call to let me know if they are lost or need directions.”

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Posted 10 years ago

“Very good service. Always in time slot. Drivers professional, understanding and polite. Good range of products all of which usually available. Good range of substitutions when required.”

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Posted 10 years ago

“I love the convenience of Ocado in 3 ways - online shopping that turns up when you book it for with minimal substitutions means more quality time at the weekend with the family: the breadth of new products is really interesting; the meat from the butchers facility is as fresh as a high st butcher and a lot better than packaged supermarket meat. Thanks!”

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Posted 10 years ago

“No quibble on refunds good service, drivers on the whole polite and friendly quality of food a very good standard we are a foodie family cook from scratch always lovely and fresh veg and fruit meats etc”

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Posted 10 years ago

“I have been using Smart Pass for a number of months now. By paying a monthly subscription only it makes the delivery fee really good value. In nearly a year I have only had one substitution and no missing items. The delivery slots are always achieved within their 1 hour and the delivery person is always polite, helpful and cheerful.”

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Posted 10 years ago

“Love Ocado,always on time and friendly delivery people. Great customer service”

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Posted 10 years ago

“I think the delivery prices are a bit steep and haven't yet got to grips with the out-of-stock policy but everything else is great. Rarely had cause for complaint but it has always been dealt with very professionally. Delivery staff are very helpful and friendly too.”

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Posted 10 years ago

“Fantastic! I use the app to do my shopping. It's easy to search offers, find new products and add in your favourites. Price wise you pay for what you get, which is good quality food. It's great that it's price matched as well. Delivery is the best out of all the online supermarkets. This is because of the notifications of delivery time,driver and any substitutions. I also like I get the receipt emailed. Delivery is also very reasonable compared to other supermarkets.”

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Posted 10 years ago

“My Ocado order always comes on time with no substitutions and is delivered with courtesy and helpfulness. First class service.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews