Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,638 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I truly believe that Ocado is the best grocery (and more!) delivery company. We decided to try it first about 6 years ago (after trying some of the supermarkets' deliveries) and we've never looked back. I think that Ocado excels in every point I can think of - my shopping is extremely rarely substituted or has missing items, deliveries are timely, drivers courteous, customer service helpful and caring and the website and app are just fab (and they keep improving). Very highly recommended!”

Helpful Report

Posted 9 years ago

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Posted 9 years ago

“Works very well. Christmas delivery slots very expensive, more than double Waitrose charges.”

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Posted 9 years ago

“great drivers - polite, human, jolly. Only concern is that sometimes items I have removed from my trolley then appear on my order when it arrives - never very expensive thing and very hard to prove but is has happened on a number of occasions - e.g. spring onions, tomatoes, cereal etc.”

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Posted 9 years ago

“The drivers are always extremely polite and helpful. Time slots are better than most supermarket delivery options, the app is the best out there, and it's often on time and all items are present more often than they used to be. The downside would be the fact that refunds cannot be requested via the app (only via the online website), which is perhaps deliberate to discourage requests, but when a whole carton of something has leaked all over a bag, it shouldn't be a hassle to request a refund.”

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Posted 9 years ago

“We have tried a number of supermarket delivery companies and find Ocado one of the best. I love the text messages a few hours before the delivery to confirm any missing or replaced items, and the delivery drivers are great - very friendly and place the food where ever you want it.”

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Posted 9 years ago

“Excellent service on the whole and first class delivery people. However, I am mystified why some quite basic items are "out of stock" frequently - examples would include Waitrose anchovies, Waitrose 1 litre extra virgin olive oil and Waitrose fruits de mer; I would be amazed if they were not available on Waitrose shelves.”

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Posted 9 years ago

“They carry the heavy stuff for you”

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Posted 9 years ago

“I've tried all the major online supermarkets. Ocado wins hands down. Their products seem to be the freshest compared to the other supermarkets and I hardly ever need substitution items. It's very handy that they stock non food items too like stationery, toys, bedding etc which is delivered the same time as my main order- no more waiting in all day for a postal delivery! They also carry everything up several flights of stairs to my flat, not just dumping it at the main front door which is a HUGE plus. The drivers are always friendly, helpful and polite too.”

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Posted 9 years ago

“The stress of shopping is taken away by using Ocado. Prices and choices of products are very competitive. There is an excellent no quibble procedure when and if things go wrong. Drivers are always on time but, if they are going to be late or early, they always contact me. An excellent on line shopping experience.”

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Posted 9 years ago

“Sometimes my shopping is squashed Not packed very well Thanks.”

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Posted 9 years ago

“The most efficient way to do grocery shopping. I find the website easy to use and there is availability of nearly every item I look for. The deliveries are punctual and the delivery men are all very polite. I couldn't ask for more!”

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Posted 9 years ago

“Very reliable service , most impressed”

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Posted 9 years ago

“I don't hesitate to give the best recommendation to Ocado. I have been having their deliveries (mid-week) for several years now. First and foremost the food is good : good value, good variety and selection. Importantly, it is never 'use by' on the date it is delivered, but has several days grace, usually. Quality is generally reliable. On the odd occasions when not, the procedure for claiming against bruised fruit etc etc is straightforward and efficient. Also, very rarely are items missing or unavailable - and a simple text informs me beforehand when and if, so there is a choice regarding substitutions. All in all, everything has been thought about, and delivery is efficient, reliable and 99% by really helpful kind drivers. If anything has gone wrong, again Ocado is easy to contact, and they have always been helpful and courteous in sorting things out. I find their online ordering system easy to negotiate, and now very quickly done. Thank you!”

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Posted 9 years ago

“Although the service etc is very good, product squashing has been a slight issue on bread or packet meal that says keep flat.”

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Posted 9 years ago

“Good customer services, I took a monthly payment for my deliveries, you can have 2 slots a week, no more fluctuating slot prices. Plus you get anniversary wine, and you get freebies now and again, nice surprises. I have shopped for nearly three years and won't change. Drivers are really helpful.”

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Posted 9 years ago

“Efficient, friendly, generally on time! I have shopped with Ocado since they started...”

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Posted 9 years ago

“I have been an Ocado customer for ten years and can recommend the service especially recently as most of the time, there are no missing items or substitutions. The drivers are pleasant and courteous.”

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Posted 9 years ago

“Great service, great stock availability, only thing that lets them down is the packing. items often squashed or damaged.”

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Posted 9 years ago

“I use Ocado because it's online service is reliable and I know I can rely on quality. Plenty of hourly time slots , drivers are always punctual helpful and polite and only very occasional grocery replacements . I like Waitrose products and the availability of fresh deli and fish etc . I find the website easy to use and the 5p for each returned bag is good policy too!”

Helpful Report

Posted 9 years ago

Ocado is rated 4.0 based on 2,638 reviews