Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient service Always on time Always rectify any problems ie wrong items delivered although rarely happens anyway rarely out of stock on my favourites well done Thankyou!”

Helpful Report

Posted 10 years ago

“Almost always on time and if any delays expected will always let you know. Polite and courteous drivers”

Helpful Report

Posted 10 years ago

“Reliable, good quality produce, courteous staff”

Helpful Report

Posted 10 years ago

“always a lovely experience, very prompt/friendly/polite drivers, very helpful customer-service staff, great stock of interesting products... the best grocery delivery service there is!”

Helpful Report

Posted 10 years ago

“Excellent app and great service. Things that I order are delivered and not provided with random substitutes. It it's not available then I'm usually told at the checkout. Delivery drivers are always on time and if there are any problems with the products there is a no quibble refund policy. Have tried others, but just simply does not compare.”

Helpful Report

Posted 10 years ago

“Delivery on time. Good quality products”

Helpful Report

Posted 10 years ago

“Sometimes the website is rather poor ans unresponsive, but apart from that the service is really good. The drivers are very helpful and pleasant and the deliveries are prompt. ocado has definitely made my life very much easier”

Helpful Report

Posted 10 years ago

“Fantastic range of products; polite, friendly and very helpful drivers; customer service second to none; accurate stock count - so I can count on my order; the website and app is very user friendly - 'last bought date' is just one of many features that makes ordering easy; Price match that works; Everything is fresh and great quality; All that might sound cheesy, but Ocado is truly wonderful!”

Helpful Report

Posted 10 years ago

“Fantastic. The best online grocery shopping there is.”

Helpful Report

Posted 10 years ago

“Ocado are the best online supermarket by a mile. Service always with a smile - their delivery staff are so polite and lovely. And on the rare occasions when there's any issue (e.g. the odd broken egg), the online customer service is brilliant too. I use Ocado twice a week. And the website is excellent too. Highly recommend.”

Helpful Report

Posted 10 years ago

“I don't know what I would do without Ocado ! Great customer service, next to none ...”

Helpful Report

Posted 10 years ago

“Great service and overall experience. It will be nice if recurrent customers could use some discount promo codes as the new customers do...”

Helpful Report

Posted 10 years ago

“I trust Ocado to deliver exactly what I have ordered, on time, every time. Fantastic service and quality food.”

Helpful Report

Posted 10 years ago

“Very good choice of brands and products. The delivery times are good The drivers are always helpful, polite and friendly. Lots of good offers. I receive the occasional free product too which is great. I would recommend Ocado without any hesitation”

Helpful Report

Posted 10 years ago

“Love it. Always a wide choice of great quality goods, plus some good value basic items which I buy regularly. The website is easy to use and delivery is pretty much always on time. The drivers are pleasant and the whole experience is hassle free and gives me the time to get on with more important things than traipsing round a supermarket.”

Helpful Report

Posted 10 years ago

“Excellent variety of products available, friendly delivery, love the one hour slot and can always find a delivery slot. Fabulous service.”

Helpful Report

Posted 10 years ago

“I love Ocado simply for the fact that they offer so many choices and varieties of food that I can't get anywhere else!”

Helpful Report

Posted 10 years ago

“I've been using Ocado for over 10 years and think it is far far superior to other on-line shopping supermarkets (… and I've tried them all). The main reasons are: * it stocks a really wide range of quality products alongside your more basic needs plus a high standard own brand range. Most supermarkets either do quality (e.g. Waitrose) or bog standard (e.g. Asda, Tesco) but don't seem to be able to cater for all my shopping needs whereas Ocado covers the whole range and even stocks Waitrose goods * it automatically price matches against Tesco * it does 1 hour delivery slots (most other supermarkets seem to only do 2 hour slots) * it stocks a fantastic range of organic meat and vegetables * it remembers my "birthday" when I started shopping at Ocado and sends me a £10 wine voucher * regularly sends out interesting and quality "freebies" * it's staff are really really helpful if things go wrong (they helped save me from Christmas dinner disaster) * their refund policy is impeccable * they rarely have missing items and, when they do, they give you plenty of notice of the substitutions It is definitely the supermarket for me.”

Helpful Report

Posted 10 years ago

“The Ocado app is easy to use and very efficient for my busy life. Very rarely do I have substitutes in my shop which is just perfect. Every one of the delivery drivers are polite and often are early. Highly recommend Ocado to those who haven't used them before.”

Helpful Report

Posted 10 years ago

“Excellent Customer service”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews