Oceans Alive Reviews

Name: Oceans Alive
Address: Tlt LLP, One Redcliff Street, Bristol, Bristol
Rating: 4.73

4.7 Rating 4,497 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,497 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

Tlt LLP,
One Redcliff Street,
Bristol
Bristol
BS1 6TP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid my money for my product and it never arrived. I then contacted Oceans Alive Health directly via email and had no response. This is absolutely not acceptable and I will be not be using any services from them ever again!!!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience. We're truly sorry to hear about the inconvenience you've faced. We strive to provide excellent service and understand how frustrating it can be when expectations aren't met. Upon reviewing your case, we noticed that your email was received outside of our business hours on Saturday at 5 PM. Our very small team is available Monday to Friday, 8:30 AM to 5:30 PM, and we do our best to respond within 3 working days. We replied to your query as soon as possible this morning (Tuesday). We sincerely apologise for any confusion caused, and we’re happy to look into your order's status to ensure it reaches you swiftly.

Posted 1 year ago

“Orderd 1 month ago and still hasnt arrived, i contacted the seller and was told that i would be the one who should contact the delivery company. And i also was the one who had to contact them about the item not arriving. This company seems to not care at all about their customers.”

Helpful Report

Posted 1 year ago

“I had an interview with Emma at OA back in August, I was told a secondary call would be arranged with the relevant person in the business, after 3 weeks I hadn't heard a thing from the company or from the recruitment agency, absolutely zero feedback or contact. Really shoddy outfit. Needless to say my interest in working for a company that ghosts candidates and fails to deliver is non-existent.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience and completely understand how frustrating it can be to feel left in the dark during the recruitment process. However, it’s important to clarify that the coordination and follow-up regarding interviews and feedback fall under the responsibility of the recruitment agency. We sincerely apologise for any inconvenience caused and recommend that you reach out directly to the recruitment agency to address your concerns. We value all candidates and strive to maintain an open and respectful hiring process. We will be following up with all recruitment agencies to ensure clear feedback is being provided to candidates in the future. Once again, we appreciate your time and wish you all the best in your future endeavours.

Posted 2 years ago

“🤬😡Per niente seri oltre a pagare €58 e rotti a flacone per due sono più di 110€ in più ho dovuto pagare al corriere altri 27,86€, in più una confezione rotta e un ritardo di più di 3 giorni…no assolutamente che vi vadano tutti in farmacia 🤮”

Helpful Report

Posted 2 years ago

“What a joke!!!! I cancelled my order and also asked for a refund, (which I'm still waiting for). To then find out via email that the cancelled order has just been sent out. What? Why? I will never have anymore dealings with this company again.”

Helpful Report

Posted 2 years ago

“Really poor customer service”

Helpful Report

Posted 2 years ago

“I still haven't received my order”

Helpful Report

Posted 2 years ago

“Order arrived smashed! Finding it difficult to gain resolve from the company. Would avoid as they lack ability to package products in a safe manner. Glass jars require extra packaging.”

Helpful Report

Posted 2 years ago

“I still have not reveived my last order”

Helpful Report

Posted 2 years ago

“I did not received the product I needed and ordered. Instead I received dr. Mercola d3 and k2. It was no information on the webpage of other contact ways than email. I emailed two days ago and received answer to wait three days. I found the number another place and called. Nobody picked up the phone. I left a message on the answering machine and received no service. Another place I saw that they had a chat but it did not exict on the webpage. I am truly dissapointed. I ordered the do not age d2 after recommendation from my doctor friend seeing I got chronic low d vitamin. I needed this product for my condition.”

Helpful Report

Posted 2 years ago

“Ware noch nicht erhalten, auch keine Antwort auf meine Rückfrage!”

Helpful Report

Posted 2 years ago

“Very poor as weeks later i still havent received the products.”

Helpful Report

Posted 2 years ago

“I’n still waiting my order…”

Helpful Report

Posted 2 years ago

“My order didn't arrive. It's not Oceans fault, it's our local delivery driver but I've not had a reply from Oceans despite two emails informing them of the missing parcel.”

Helpful Report

Posted 2 years ago

“Oceans Alive would not accept a return of 270 capsules of Magnesium L Threonate (minus 5) after explaining to them that they caused heart palpitations. These capsules cost me £110. YET THEY CLAIM TO HAVE A MONEY BACK GUARANTEE. This is surely a matter for me to report this company to Trades Descriptions.”

Helpful Report

Posted 2 years ago

“I am partly at fault for ordering a 3 month supply of Dr. Mercola's Magnesium Threonate at a price of £110. I should have ordered a month's supply. I took under the recommended dose for 3 days and discovered that these capsules had an adverse effect on my health. I then read on a NHS website, that for some people, magnesium threonate can be harmful. The site stated that this type of magnesium can cause headaches, heart palpitations and excessive thirst for a minority of people. These are the exact symptoms I experienced. If taken for a prolonged period it is possible that I could have had a cardiac arrest. I stopped taking the capsules and within a week the symptoms disappeared. I wrongly presumed, as a result of this, that Oceans Alive would accept a return of the capsules. However their policy is that the bottle has to be returned unopened. I was disappointed that I lost £110 due to something out of my control.”

Helpful Report

Posted 2 years ago

“This company only communicates via email and I’m finding it very difficult to amend my subscription !”

Helpful Report

Posted 2 years ago

“I haven’t got a clue where I went wrong but agreed to a subscription and now I’m overwhelmed by a product being delivered too frequently the company no longer has a telephone number so difficult to communicate with”

Helpful Report

Posted 2 years ago

“Prodotto ok ma alla consegna mi è stato richiesto altri 17 euro non previsti al momento dell'ordine ho chiesto informazioni ma nessuna risposta”

Helpful Report

Posted 2 years ago

“Had a nightmare trying to get anyone to answer the phones at oceans Alive. There’s a number that works and they ask you to leave your number, yet they NEVER call back. I received a product with the safety seal missing. I wouldn’t personally order from them again as it was a lot of back and forth by email trying to rectify this issue of getting a replacement sent. Too much drama. I order items all the time with other companies that sort out their errors ASAP.”

Helpful Report

Posted 2 years ago

Oceans Alive is rated 4.7 based on 4,497 reviews