Oceans Alive Reviews

Name: Oceans Alive
Address: Tlt LLP, One Redcliff Street, Bristol, Bristol
Rating: 4.73

4.7 Rating 4,466 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

Tlt LLP,
One Redcliff Street,
Bristol
Bristol
BS1 6TP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my oil”

Helpful Report

Posted 1 week ago

Hi, Thanks for your review, and we’re sorry for the concern. Your message came through on the bank holiday when we were closed, but this has now been picked up and actioned today. Everything is in progress, and you should receive your oil shortly. If there’s anything further you need, please feel free to contact us directly and we’ll be happy to help.

Posted 1 week ago

“I ordered Collagen Immune Remedy (300 g), but instead received a completely different product — Collagen Immune Plus (225 g). This is not only a different item but also a smaller size, which is quite disappointing. I expect the seller to resolve this issue promptly — either by sending the correct product or offering appropriate compensation. I hope for a responsible approach to customer service and a quick response. At this point, my shopping experience has been unsatisfactory.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We’re sorry for the confusion caused. We did email you on 14th April to clarify that the item you received (Collagen Immune Plus) is the correct product for your order. However, the product image on our website is currently incorrect, as we are awaiting updated imagery from the manufacturer. We understand how this could be misleading and apologise for that. We are in the process of correcting this to avoid further confusion. If you’d like to discuss a return or resolution, please respond to our previous email and we’ll be happy to help.

Posted 4 weeks ago

“Le suivi de la livraison laisse à désirer .😪”

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Posted 3 months ago

“Me gustó el producto, pero la segunda vez que lo compré nunca me llegó y traté de qué me reembolsaran o me lo volvieran a enviar, pero simplemente cuando mando el correo dice que el correo es inválido”

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Posted 4 months ago

“Klantenservice zeer slecht. Krijg spullen niet geleverd, geen reactie op mailtjes maar wel betalen voor het product. Blijkbaar kun je er niet bestellen vanuit Nederland.”

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Posted 6 months ago

“Where's my package?!?”

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Posted 7 months ago

“I didn't get my order and no response to my mail”

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Posted 7 months ago

“Product not arrived yet plus not been told when it will”

Helpful Report

Posted 8 months ago

Morning Steven, Thank you for reaching out to us. Please check your emails for my reply this morning which includes the order tracking advising of delivery with a delivery photo for your reference. Please do not hesitate to reply to the email should you need further support. Oceans Alive

Posted 8 months ago

“I placed an order on 18 August. Order not delivered but money claimed. Still waiting for a refund.”

Helpful Report

Posted 8 months ago

“Produkt nicht erhalten Mail nicht beantwortet”

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Posted 8 months ago

“J’attends toujours ma commande…”

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Posted 1 year ago

“I was very upset that all 3 bottles of expensive vitamins I bought expire in 7/25. All of them. They should have a 2 year shelf life. It’s unacceptable and I think I was kind not writing this on your site/ a review.”

Helpful Report

Posted 1 year ago

“Unfortunately I haven’t received my order as yet .. previous orders have arrived promptly but no sign of this one and it can’t be tracked because the Royal Mail tracking system isn’t working… so much for technology and online shopping … 🤔🥴”

Helpful Report

Posted 1 year ago

“I tried mullein as I thought it could help my breathing although I have never smoked I am now 70 and becoming breathless when exerting myself so articles suggested that within a few days you will cough up considerable amounts of mucus but having taken it 3 times a day for over a week have not experienced any changes whatsoever and certainly not removed any mucus”

Helpful Report

Posted 1 year ago

“Ordered my product cod liver oil and butter oil Paid for a next day delivery on 22/11/24 It is now 1/12/24. My parcel has not been delivered. Worse than poor!!!”

Helpful Report

Posted 1 year ago

“Aún no me ha llegado, los tránsitos y al compañía que entrega en mi zona fatal.”

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Posted 1 year ago

“After cancelling my order almost 6 weeks ago, but you still insisted on sending it out to me, it was immediately returned. I'm now 4 weeks later and still not had a refund. This is not good enough! Refund what you owe.”

Helpful Report

Posted 1 year ago

“I received my parcel very quickly and really happy with my Arient thank you”

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Posted 1 year ago

“I paid my money for my product and it never arrived. I then contacted Oceans Alive Health directly via email and had no response. This is absolutely not acceptable and I will be not be using any services from them ever again!!!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience. We're truly sorry to hear about the inconvenience you've faced. We strive to provide excellent service and understand how frustrating it can be when expectations aren't met. Upon reviewing your case, we noticed that your email was received outside of our business hours on Saturday at 5 PM. Our very small team is available Monday to Friday, 8:30 AM to 5:30 PM, and we do our best to respond within 3 working days. We replied to your query as soon as possible this morning (Tuesday). We sincerely apologise for any confusion caused, and we’re happy to look into your order's status to ensure it reaches you swiftly.

Posted 1 year ago

“Orderd 1 month ago and still hasnt arrived, i contacted the seller and was told that i would be the one who should contact the delivery company. And i also was the one who had to contact them about the item not arriving. This company seems to not care at all about their customers.”

Helpful Report

Posted 1 year ago

Oceans Alive is rated 4.7 based on 4,466 reviews